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All reviews civic center attached restaurant front desk room was clean smoking room hotel is located continental breakfast shopping trip place to stay shopping and restaurants easy access outdoor pool off the highway waffles the breakfast area staff was very friendly nice breakfast
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Reviewed 21 July 2016

We had to change our room from first assigned one as the toilet overflowed immediately upon use, so be sure to check that. The new room was excellent to our comfort needs. the shower was excellent and had a high soap dish which we appreciated being tall people. The breakfast had traditional hotel free breakfast and the standard bland eggs, but everything was fresh and they provided a wonderful salsa for the eggs and sausage. The associated restaurant Roosters was also very satisfactory. Try any of the pizzas for sure. We will definitely stay here when returning to Augusta. Aso was right across from a large Mall and movie theatre with reclining seats!

Date of stay: July 2016
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Best Western
Thank Jamie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sondra D, Front Office Manager at Best Western Plus Augusta Civic Center Inn, responded to this reviewResponded 1 August 2016

Jamie S.,
Thank you for taking the time to review our property! We really appreciate your kind words. We are so happy that you had such a great experience staying with us!

We look forward to hosting you again real soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 July 2016

Excellent Accommodations, great staff, easy check-in and out. Great value for the price. This hotel is conveniently located and I love the coal fired oven baked pizza offered at the restaurant. The coffee was great in the room and the breakfast was sufficient.

Date of stay: July 2016
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Kim B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sondra D, Front Office Manager at Best Western Plus Augusta Civic Center Inn, responded to this reviewResponded 1 August 2016

Kim B,
Thank you so much for taking the time to write such a kind review! I am very happy to hear you found our hotel to be a great value for the price! I am also happy that you were able to enjoy Roosters during your stay! They do have some great pizza!

We hope to have you back with us again soon on your next trip to the Augusta area!

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Reviewed 19 July 2016

Our experience at the Best Western Plus Augusta was very disappointing. Although the location was very convenient to the Civic Center, and we were attending an event, the accommodations were overall poor. The hotel is extremely dated and a few improvements over the last decade cannot hide the fact that the hotel is very old and worn. There are odors through the hotel and the furniture and beds are old and uncomfortable. The desk staff was initially helpful but when our room went uncleaned the last day of our stay, no one seemed to offer much help or a solution. We won't be back.

Date of stay: July 2016
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank 289dennisp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sondra D, Front Office Manager at Best Western Plus Augusta Civic Center Inn, responded to this reviewResponded 1 August 2016

Dennis P, I apologize that your stay was not up to your standards. We appreciate the feedback and will use it to improve our product and service. We do take all feedback seriously and your comments will be communicated to the staff in every department.

Once again, I apologize that your stay did not did not exceed your expectations. We will be using your feedback to improve our future guest's stays.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 July 2016

Augusta Me. was our start and finish of a 1 week trip from there to P.E.I. Canada.
Of the 7 days, we stayed in Best Western hotels 5 nights, so you know my criticism is honest and not a mad on for this chain.
The first stay our room was Ok, not great but good enough we decided to stay again on our last night of our vacation.
First stay, a tour bus was there, and they were having breakfast at the time we went to eat, so we made exception for the poor food and the coffee that was so weak, it should not be called coffee.
On our second stay our room was $20-$25 more than the first stay. We checked in early and the room we were give was so bad, it should be assigned to the last weary
traveler, with a disclaimer and at a 75% discount.
The room was right next to the back door, used by most people on that wing, and the
ice cooler was just across the hall.
This meant everyone coming in or out could be heard with normal voice, let alone kids that don't have a normal voice.
It was 10:30 P.M. before we could consider going to sleep.
5:10 A.M. the ice machine started filling coolers.
Went for breakfast, eggs in a pool of water. Sausage in a pool of water, and once again the extremely weak coffee ( had to have hot chocolate).
This is by far the worst Best Western I've ever stayed at.

Room tip: Find out where the room is first, and don't figure on eating breakfast there.
Date of stay: July 2016
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank Dave T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sondra D, Front Office Manager at Best Western Plus Augusta Civic Center Inn, responded to this reviewResponded 16 July 2016

Dave T., Thank you for reviewing our property. We appreciate guest's feedback as it helps to show us our areas of improvement. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. I hope that the next time that you are in Augusta you will give us the opportunity to serve you again as we may be able to provide accommodations that better meet your needs.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 July 2016

We found the room very clean with all major amenities in it such as coffee maker, fridge, micro-wave, hairdryer and wifi. They have kept up with the standard that we are use to having when using the Best Western Hotel services!

Room tip: The hotel was off the highway and it seemed to be quiet all around. Even the A/C unit was quieter than normal!
Date of stay: June 2016
  • Trip type: Travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Gino P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sondra D, Front Office Manager at Best Western Plus Augusta Civic Center Inn, responded to this reviewResponded 16 July 2016

Gino P, Thank you for your kind review of our property! We appreciate the feedback! I am happy that you found your room to be clean and up to your standards! We hope to host you again whenever your travels bring you to the Augusta area again!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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