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All reviews civic center front desk breakfast room hot tub waffles sausage fresh fruit rooms are clean check in was easy king bed great breakfast business trip waffle maker easy access parking lot off the highway augusta area
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Reviewed 11 October 2017 via mobile

We stayed here mainly because it was very close to the Concord bus station. I would give this hotel 5 stars however, they do not have a shuttle to the bus station which is less than a mile away. The front desk was hesitant on about transportation to there. She did give us two #'s to taxi services near by but one number was incorrect. Other than that the room was great!

Stayed: October 2017
Thank Unitymom2020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kspaulding, Manager at Comfort Inn Civic Center, responded to this reviewResponded 19 October 2017

Thank you for your kind words about our staff, and I'm glad you found the hotel nice! We will pass along your feedback to the appropriate channels, so that we may improve our experience for future guests. We hope to welcome you back to our hotel again soon!


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Reviewed 21 September 2017

Stayed here on night one of a multi location vacation. Hotel and room was clean, staff very nice. had a room at the back so it was quiet enough. Did have some parking issues as it was very busy the day we arrived and there was a bit of a backup but cleared up fast enough. obviously a very popular hotel. Breakfast had many choices and was very good.

  • Stayed: September 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank loreato
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kspaulding, Manager at Comfort Inn Civic Center, responded to this reviewResponded 19 October 2017

Thank you so much for such a positive review! We are so glad to hear that you enjoyed your stay. We look forward to the opportunity to see you again on your next trip to the Augusta :)

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Reviewed 6 September 2017

The room and facility seemed to be clean and well cared for. If I had a choice, I'd pick a room on the back side of the building so I wouldn't have to listen to the noise of traffic from the street - I like to have an open window for fresh air.

This building seems to have been cheaply done, but the net effect was that it worked for me as a place to stay overnight and the staff was friendly and helpful.

  • Stayed: September 2017, travelled solo
    • Value
    • Sleep Quality
    • Service
Thank 329jennifer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kspaulding, Manager at Comfort Inn Civic Center, responded to this reviewResponded 19 October 2017

Thank you for taking the time to write this review! We are so glad you enjoyed you stay with us:) It is great to hear that you found our property to be clean and our staff friendly! We hope that you will stay with us again the next time you are in the area!

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Reviewed 26 August 2017 via mobile

Outdated furniture, dirty carpets, musty smelling, tiny bathroom and uncomfortable,cheap, hard bed. Awful pillows. Unattractive lobby. Expensive for what is offered. Same quality as a Motel 6 in other states. Nothing worthwhile in immediate area. Had much better accommodations the night before just across the state line in Massachusetts. Haven't figured out why a depressed, nothing special town thinks there subpar hotels are worth $$$$. Here for business, can't wait to leave.

Stayed: August 2017, travelled on business
1  Thank fauxgypsy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kspaulding, Manager at Comfort Inn Civic Center, responded to this reviewResponded 19 October 2017

We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Karen

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Reviewed 12 August 2017 via mobile

Stayed for one night while traveling north. The lobby was nice fresh water and hot coffee and hot water. When walking into the hotel though I could smell animals. This hotel allows dogs and I wouldn't have stayed had I known that. Our room had a pet odor to it as well as the lobby upon entering. The rooms were clean and decent size. They also had a small frig which is always nice. Pool was located in the basement that looked quite old and run down. There was an outside patio area off the pool with tables. There was a large hot tub in the corner of the pool area temperature could not be adjusted and was at a constant 104degrees. Free breakfast was fine same as all other hotels in its class. Bagels, danish, muffins, cereal, hot eggs and sausage, yogurt, waffle maker. Juice and milk. The breakfast area is in a back room which is way too small when the hotel is booked. The chairs are too big for the area and you can't walk between tables. The food area is extremely congested with the layout. Overall the hotel was fine. I would stay again for an overnight visit but not more than one night.

Stayed: August 2017, travelled with family
Thank Denise S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kspaulding, Manager at Comfort Inn Civic Center, responded to this reviewResponded 15 August 2017

Dear Denise S -
Thank you for taking the time to review our hotel so thoroughly. We have a strict procedure in place to ensure against pet odor, and we have specific rooms dedicated to pets, so I apologize if your experience was lacking in this regard. We hope that the next time you are in the Augusta area you will give us another chance to not only meet, but exceed your expectations. Best, Karen

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