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Reviews (848)
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Traveller rating
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All reviews close to the airport free shuttle an early flight next morning nice hotel hour layover international airport stayed one night nice pool rooms are clean buffet breakfast panama tocumen stopover uber
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3 - 8 of 848 reviews
Reviewed 24 August 2020 via mobile

A modern hotel in a close distance from the airport. Hotel premises and amenities offered were very good. Room was clean and nicely decorated. Staff was very helpful. Food in the restaurant was satisfactory. No issues at all !

Date of stay: February 2020
Trip type: Travelled on business
1  Thank georgesH4009TA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AngieAngie Trejos, Atención al huésped/Recepción at Crowne Plaza Panama Airport, responded to this reviewResponded 5 November 2020

Dear georgesH4009TA thanks for prefer our hotel, is valuable for us know that you take part of your time to share the experience with us.

A excellent service to ours guest is the most important for us.

Hope see you soon.

Sincerely Yours,

Angie Trejos,
Room Division Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 March 2020 via mobile

Having flown to Panama to escape closure of Ecuadorean border, we turned up at Crowne Plaza airport hotel at 9.00 am. Only booked in a rush the night before and only had 2 hours sleep.
Greeted with a lovely smile and helpful, efficient empathetic, receptionist Dilizia Brown. We were quickly in a room recovering from the trauma of cancelled holiday and exit from Ecuador. During the the 5 days we stayed there, we had several cancelled flights, and experienced a very tense and fluid situation due to the pandemic.
We cannot praise enough the rapid response the hotel team made to adjust to the changing situation for us personally and the hotel in general. The sanitizing was excellent, both in communal areas and rooms, the bar , pool and grounds and buffet were rapidly closed to guests to avoid social contact. They rapidly adjusted food delivery to guests with set menu for breakfast and dinner and room service to ensure social distancing.
All the staff were professional and happy to help, their smiles were appreciated and made our stay with them as pleasant as was possible given the very stressful situation we and many others were in.
We have finally returned to UK. Thank you Crowne Plaza Panama Airport, in particular Dilzia Brown and Fernando.

Date of stay: March 2020
Trip type: Travelled as a couple
Thank K6779AQjimb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GracielaA10, Director de Recepción at Crowne Plaza Panama Airport, responded to this reviewResponded 6 April 2020

Thank you for share with us your experience. Dilcia and Fernando are very happy to assit you. We hope all these situation pass and have you here again and enjoy all the places you can visit in Panama.
We are happy that you are safe at your home.
Best Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 March 2020

We stayed here for a stopover to San Salvador, shuttle works perfectly, problem was when we arrived, it was 1st of Jan, so we asked staff.. do you know if restaurants at Panama city are open... we don't know. Do you know how how much is a taxi from the hotel to causeway.. we don't know...if you don't know anything you shouldn't be working at a hotel. Room was clean and nice.

Date of stay: January 2020
    • Value
    • Sleep Quality
    • Service
1  Thank josearey79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Crowne Plaza Panama Airport, responded to this reviewResponded 5 April 2020

Hi josearey79,

Thanks for stopping by Crowne Plaza Panama Airport and taking the time to leave us feedback. While you found our rooms to be clean and our shuttle service to be handy, I'm sorry you were let down by the service received from our staff. I've shared your feedback with management, and I trust it will be helpful in the training of the personnel involved to achieve complete guest satisfaction.

We hope you give us another try in the future.

Safe travels,

Pam G
Case Manager
IHGService

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 March 2020

We had a 18 hour layover in Panama City, and decided to book here at thenlast m in minute. For the price, this was an excellent choice. The staff was delightful, the beds were comfy, and the coffee in the rooms was great! Free shuttle to and from the airport every 30 minutes. Also, Uber works here and you are 20 minutes from the canal and 15 minutes from the rainforest.

Date of stay: March 2020
Trip type: Travelled as a couple
Thank Pug_L1f3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GracielaA10, Director de Recepción at Crowne Plaza Panama Airport, responded to this reviewResponded 6 April 2020

Thank you for take the time and share with us your experience. We are very happy that you enjoyed your stay with us. As you said we have shuttle every 30 minutes 24 hours back and from the airport.
Thank you for choosing us and we hope to see you soon on your next visit to Panama.
Best Regarda

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 March 2020 via mobile

In life there is always the unexpected. Just to make it a short story. We were here helping family with a project, after a long day traveling we wanted a restful night sleep yet the neighbors teenagers wanted to party until the morning. We arrived in the middle of the night to get a room, the front desk was very helpful and we were thankful that there was vacancy. The room was clean, hot shower and a wonderful restful night. Surprising despite how close this hotel is to the airport.

Date of stay: January 2020
Trip type: Travelled with family
Thank shegetfit4good
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GracielaA10, Director de Recepción at Crowne Plaza Panama Airport, responded to this reviewResponded 12 March 2020

Thank you for take the time and share with us your experience.
We are very happy that you and your family have a good rest with us.
Thank you for choosing us and we hope to see you soon on your next visit to Panama.
Best Regards,

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