I travel to Panama about every 8 weeks and this hotel has some "minor hiccups" every so often (who is perfect?) but I keep coming back because I love the staff and location.

The hotel is what I would call a trendy hotel-- I compare it to the W Times Square and for Panama, a nice "boutique" casino. It is not the Las Vegas Wynn, but my friends and I always have a great time. I walk around the hotel area during the day and find it very safe (the Soho Mall around the corner has Chanel, Louis Vuitton, etc) and you can get to the airport in about 20 minutes. It has great restaurants onsite and my friends have stayed there with kids and they always have a great time as well. BEst hotel gym in the world btw.

Panama is still figuring out speed and customer service- most places in Panama drive me nuts with their terrible customer service but... I have to point out the team at the pool as "always on". When I travel to Panama, I often make the pool couch my temporary office from 9am-3pm. I've stayed at Ritz, St Regis, Four Seasons, etc so I know "high end" and the pool staff here could be swapped out at any of these brands. They smile, check-in often, and seem to be having a good time. The only glitch for me is my Spanish stinks... and most employees speak very little English but they are great at figuring out what I am trying to order. This last trip they did have someone new at the front named Laura who spoke Spanish and English which was a nice addition. It was nice to get recommendations on restaurants and clubs from a local. I noticed something I thought was amazing- the non-English speaking waitress would walk over to Laura, and ask for the English translation before coming to me, and then take a stab at trying English. I was impressed that this young staff was taking the initiative with not only me but the other customers.

With that in mind, I took the time to write down their names as they are awesome- Karolina, Reiber, Maholys, Deivis, Merli and Laura. Whoever hired that team knows what they are doing!

We traveled to Panama with our 15 year old son. We got a standard room with 2 beds. The room was clean and modern. Large bathroom with a very large shower! All 3 of us commented how we wished we had this large of a shower back home! We are platinum members and instead of bonus points we opted for the wine & cheese plate. It was delicious! When it was delivered we realized that we didn't have a wine opener and called the front desk to see if they had one. Housekeeping brought one up about 10 minutes later along with a fruit plate they said was for our son. Very nice, and delicious too!

The hotel is close to a lot of restaurants and shops. We ate at Napoli, a wonderful Italian restaurant across the street. My husband and I visited the casino one night and had happy hour drinks and apps which was fun.

We did experience elevator issues like a couple other reviewers posted, but it wouldn't prevent us from staying here again. I would prefer to stay closer to the Casco Viejo area next time, but this hotel is great if this is the area where you want to stay. Driving in Panama City is ridiculous, we took an Uber everywhere for $5-$10.

Enjoy!