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Reviewed 5 March 2019 via mobile

Good service by personnel but costly breakfast when not included in room fare. Unorganized in room minibar control. Room rate standard for a Hilton hotel. Confortable room including amenities. Good WiFi conection

Date of stay: February 2019
Trip type: Travelled on business
Thank ArmandoC8176
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LigiaP279, Front Office Manager at Hilton Panama, responded to this reviewResponded 6 March 2019

Dear Mr. Armando:

Thank you for taking the time to share your experience.

Your feedback is very important for us, it will be used to improve our service.

We hope you will consider staying at the Hilton Panama in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 March 2019 via mobile

Great hotel located right in the middle of Panama City. Not far from Casca Viejo or the canals. The rooms are spacious and the balcony has a great view. There is a casino on property and the hotel pool has a nice roof top pool. Room service was okay, but nothing special and probably not worth the price unless you are in a pinch.
The service could use a little tweaking as a couple of nights the mini bar wasn't restocked . Maid service was also a little spotty as one day a bag of trash was left behind and it was hit or miss on what toiletries would be restocked from day to day. TV remote was also dead when we arrived.
All in all, a nice hotel that probably needs to tweak some overall services issues. The location is great and the Ubers are plentiful and cheap. Probably on the upper end of local hotel prices once you start factoring in room upgrades and balconies, but would recommend!

Date of stay: February 2019
Trip type: Travelled as a couple
Thank robbins123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LigiaP279, Front Office Manager at Hilton Panama, responded to this reviewResponded 6 March 2019

Dear Mr. Robbins:

Thank you very much for providing your feedback about your recent stay.

We sincerely appreciate both your compliments and areas of opportunity, your comments will be used to improve our service.

We hope you will consider staying at the Hilton Panama in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 March 2019

My opinion is based on a stay of 3 weeks at the hotel. I wish I was treated as a Platinum Member since I spend 3 weeks there.

Every picture is absolutely correct, they all are true representation of the rooms and area.

This hotel is across the street from Centro Costera which is a perfect place to exercise if you like walking on the river and outside. The gym in the hotel is nice also but too many people fail at putting the weights in the correct spots and not leaving them everywhere...AMATEURS.

I was on a business trip so I did not have time to check out the pool. There is a jacuzzi and it there is a restaurant that overlooks the pool. The restaurant is okay and there are English menus available.

The breakfast is buffet is expensive. The housekeeping is inconsistent so the room is made up differently everyday. The elevators are the most aggravating things in the world! They are inconsistent and literally programmed by a 9 year old. Guest Services is hit or miss with getting things done.

Overall, the hotel is good and Platinum Members are privileged to the Executive Room and Executive Breakfast. The Executive Room is manned by the Rafael whom is kind and a people person. He makes the day fun while sipping on a glass of wine.

The Honorable Mentions are:

Ana L - She checked me in and handled the majority of my issues from air conditioning to being locked out. She is sweet and tries her hardest in everything. I wish her the best.

Karla and Addis - Always there with a smile, conversation and to help.

Xavier - Took care of my refund for a missed charged promptly and updated me on the actions.

Mr. Anderson
"Mouse"

Date of stay: February 2019
  • Trip type: Travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank mickeymousemla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LigiaP279, Front Office Manager at Hilton Panama, responded to this reviewResponded 6 March 2019

Dear Mr. Anderson:

Thank you very much for taking the time to share your experience with other travelers.

On behalf of all the team members of the Hilton Panama we sincerely appreciate your feedback.

It was a pleasure to have you as a guest of our hotel, we hope to have the opportunity to see you back soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 March 2019 via mobile

Spent 5 nights at Panama Hilton it is a great location and the services outstanding. We had a room on the 25th floor with a great view and access to the Executive Lounge: Michel and Raphael treated us like family. We enjoyed our time at the hotel and will certainly return.

Date of stay: March 2019
Trip type: Travelled as a couple
Thank Terry P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LigiaP279, Front Office Manager at Hilton Panama, responded to this reviewResponded 6 March 2019

Dear Terry P:

Thank you very much for your feedback.

We sincerely appreciate your recognition for our team members, specially Miche and Raphael at the Executive Lounge.

We hope to see you back soon at the Hilton Panama!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 February 2019

We stayed at the Hilton Panama after going through the Panama Canal. The Canal was on our bucket list and we wanted to check out Panama City too. Well picking the Hilton Panama was a great choice. It was great location, rooms were spacious and clean, pool was fantastic, food was awesome and the hotel personnel were great to deal with.

Date of stay: February 2019
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank FarAway50098832318
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LigiaP279, Front Office Manager at Hilton Panama, responded to this reviewResponded 6 March 2019

Dear Guest:

Thank you for taking the time to share your experience.

I am happy to hear you visited the Canal and enjoy your stay at the Hilton Panama.

Please do not hesitate to come back soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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