I made a simple request to acknowledge my mother's 77th birthday and upon arrival Lille Marie Arosemena, Personal Concierge, delivered. My mom was very happy the entire stay as she received bday wishes.

I stayed two nights at the Waldorf in Panama - it was an OK stay. I would have expected more from the brand. The phone, tv and sliding door to bathroom did not work in my room. The carpet was filthy. There was a lot of street noise I could hear 14 floors up. Ordered room service for breakfast that never came. Luckily they comped it, but still, it was an annoyance. The lobby bar was nice.

I can honestly say this is the worst five star hotel I have experienced in over thirty years of travelling around the world. It simply does not deserve five stars and should not be part of American Express Fine Hotels and Resorts programme.
It is difficult to find any positive points. The smiling face of Lily the concierge is one. And the massage therapists in the spa were good. Otherwise it is a series of negatives.

Front desk staff are poor and have little customer service skills. Room service phone line was constantly engaged and front desk didn’t answer the phone either.
A club sandwich when eventually ordered took an hour to be delivered. It took two requests and a further complaint physically to front desk (they still weren’t answering the phone) to get the room service trolley to be removed. We asked three times for an extra suitcase stand, it eventually arrived later in the evening when we were out for dinner. No turn down service on the first night and we had to request it specially on the second. The fitness room doesn’t seem to have been cleaned/serviced for some time - lots of dust and water bottles not replaced etc. A group of noisy men were drinking heavily by the pool and had their own ghetto blaster playing music incredibly loud at 6pm in the evening. Impossible for any other guests to enjoy the pool. When front desk were advised they said they would send security but half an hour later nothing had been done. We asked at 7pm on a Friday evening to speak to the duty manager to register these various complaints but were told no one was on duty and a manager would not be onsite until 10.30pm. Speaks for itself....

In summary a terrible experience. Will not be staying again or recommending Waldorf.
Incidentally I note there have been some favourable reviews of this hotel recently. I would suggest Tripadvisor users look at the reviews from early January which I would suggest are more representative of the hotel we certainly encountered.