As a Designer I love the Ambiance of this Hotel
I was in a beautiful suite ( Marvelous Suite 21 )
It was fully equipped with everything you need plus spectacular views
The best thing about this Hotel is the staff they are warm and friendly.
My criticism is very few staff working and of course it’s probably the pandemic here in Panama
Most everything is locked down.
But the W still shines bright
Booking.com
Booking.com
Taking safety measures
Hotels.comTaking safety measures
The W is a beautiful hotel. Bedrooms are well thought out with lovely finishing touches - tv, speakers, coffee bar, dressing gowns etc etc. During Covid times the hotel is very safe with clear measures in places, distancing, sanitizer, single use or individually wrapped cutlery, we were even provided with a plastic bag to put our face masks in whilst at the table. I felt really safe and I would certainly recommended it.
We were not 100% satisfied with our stay at the hotel. The room was great! And the checkin staff was as well.. but we tried calling whatever/whenever, for those that don’t know, you call this number for many services.. no one answered.. I received a WhatsApp message back that they were not available and someone would get back to me... well they never did. We also had dinner at the Paul restaurant located in the hotel.. service was horrible and food was as well. We also used the valet for parking and they were always quite rude! I personally will look around for another hotel on our next visit.
Hello Ken P
Thank you for taking the time to review the W Panama.
I apologize for falling short of meeting your expectations. We have taken action in our operations to avoid this type of inconvenience and also shared your feedback with our partner services in order to improve.
Thank you so much for giving us another oportunity to welcome you back and know that your experience was better.
We appreciate you and hope to have you back when your plans bring you back to Panama.
All the best,
Denisse Rhino
Director of Rooms
Wonderful stay in W Panama City, we were supposed to stay 3 nights and at the end we stayed a total of 9 Nights. Luisa has been really great with us. We received free upgrade to "Fantastic Suite" which was really spacious and comfortable to stay in. Even that it was pandemic time, we have been able to use the Pool & the Gym which was open 24/7 which have been Great ! Breakfast was as well really yummy with a lot of various things to order and served by very friendly staff people. Gym is very big and is really amazing ! The Wifi work very well without issue at all ! Location of the hotel is as well Top Class with the Paul café right next to the Hotel Entrance.
Overall we definitely had a great stay at this hotel !
The only thing that have to be improved is the billing system that seems to have some issues to provide correct bills for customers that are eligible for 20% discount on F&B.
Aside Big Thumbs up to W Team !
Hello EnjoyTaVie
It was a pleasure hosting you at W Panama.
We are glad to hear your stay was everything you dreamed of and more.
Thanks so much for sharing your feedback and for stand out Luisa's service.
We’ll be here when you’re ready to come back. Visit anytime.
All the best,
Denisse Rhino
Director fo Rooms
Everyone was very friendly and accommodating. The room was clean, quiet and very beautiful. The hotel was very easy to get to. Even during quarantine and curfew i was able to get a ride to the airport without hassle.
where to start.... no contactless payment system, employees wearing gloves in this pandemic crisis (gloves are know to be extremely dangerous for spreading the disease unless you are a medical worker- you must NOT WEAR those, and instead wash your hands), the nice employee showing the room was talking niceties about the mini-bar (which was empty as it should be during the COVID measures but he did not know), the suggested dinner was room service, and the menu was supposed to be in QR signs around the room (there was none), the choices in the menu, strange, the food.... we left most of it - breakfast was much better by the way - the tv was out of service for most of the stay (we were told it was due to a problem of the service provider) - internet is not included in the price of a suite...., parking is payable, the suite did not have a desk to use your laptop, the room was nice, but much smaller than a "suite" in town - this is a place to avoid unless the other hotels around are full - otherwise, it is overpriced and lacking almost everything a five star hotel has - only good point, nice staff....
