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“Friendly”
Review of Osteria Pantagruel

Osteria Pantagruel
Ranked #44 of 2,598 Restaurants in Kiev
Certificate of Excellence
Price range: US$1 - US$36
Cuisines: Italian
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Restaurant details
Good for: Romantic, Special Occasion Dining, Business meetings
Dining options: Dinner, Breakfast, Lunch, After-hours, Reservations
Description: An authentic Italian osteria with traditional fare, home-made pasta and an extensive list of Italian wines
Reviewed 8 November 2017

Although the staff are very friendly, this place is not any better than average. Being located in the very center and touristic hot spot of "Golden Gate" there seems to be no need for going extra miles.

Date of visit: November 2017
    • Value
    • Service
    • Food
Thank Peter B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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17 - 21 of 342 reviews

Reviewed 21 October 2017

I went to this restaurants because it had high grades here and on google but i was very dissappointed.
maybe because i am not used to Ukraine food - but this should be an italian restaurant...not Ukraine restaurant.
Anyway, i ordered tomato soup and then lasagna
the tomato soup was not a soup but some kind of dish with bread and tomato and all kind of things - i really couldn't eat it... and the other dish came full of oil - left it also on the plate...
i don't believe i will ever return there.
the prices are not so expensive.

Date of visit: October 2017
    • Value
    • Service
    • Food
Thank itamar b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Margoletta, Public Relations Manager at Osteria Pantagruel, responded to this reviewResponded 28 October 2017

Dear itamar b.
We are sorry you were disappointed with your experience at Pantagruel. Our food is strictly Italian and the chef is Ligurian. It seems that you ordered Pappa al Pomodoro. It is a traditional Tuscan soup and is very thick. Please see a link with descripion: https://en.wikipedia.org/wiki/Pappa_al_pomodoro.
While taking the order the waiter should have let you know about the ingredients and texture of this dish. Obviously he or she has not done it. We sincerely apologize for this.
And as for lasagna - our chef cooks it in traditional Emilia-Romagna style, and there is no oil in it, only bechamel and bolognese sauses, and cheese. Each portion is cooked separately under the salamander griller and is served in the same dish, so the gravy does not drip out and stays in it.
We hope you will give us another chance and find your dish in our menu (surely we are able to please you), and we do better next time to avoid unpleasant surprises.

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Reviewed 24 September 2017 via mobile

Had dinner outside on the terrace.
Nice and lively outdoor scene. The food was high quality and it came quickly. The service was very good and the price quality simply excellent,
Recommend the home made pasta.

Date of visit: September 2017
Thank robdogood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 September 2017

only had a couple of drinks here as a pit stop, but staff were very friendly with excellent English given my Ukrainian is non existent.

Did look at the menu and it sounded interesting, not sure about cured horse meat though..

Date of visit: September 2017
Thank rmurray86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Margoletta, Public Relations Manager at Osteria Pantagruel, responded to this reviewResponded 28 October 2017

Dear rmurray86,
thank you for your positive review. However, you gave us three stars and, if it isn't a mistake, please let us know what we did wrong so we improve our service.
Please contact info@gusovsky.com.ua

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Reviewed 18 September 2017

I had lunch here. The food was decent, however they operate a scam on the wine list. Over the course of a long lunch, I drank 4 glasses of wine, and my colleague drank 2. When the bill came they had charged me for 6, and him for 4. When I pointed out the mistake, they told me the wine list is priced per 100ml, but the glasses they were serving were 150-200ml. This is without any explanation or warning during ordering. My colleague is Ukrainian, and he said he had never heard of this practice, so I'm fairly sure it is a scam to rip off foreign visitors. I paid the bill because I couldn't be bothered arguing over £10, however I would like to warn other travellers to be aware of this scam and suggest that they perhaps consider a restaurant that isn't run by thieves.

Date of visit: September 2017
    • Value
    • Service
    • Food
1  Thank powderkegs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Margoletta, Public Relations Manager at Osteria Pantagruel, responded to this reviewResponded 24 September 2017

Dear Powderkegs,
We profoundly regret your spoilt lunch at Pantagruel. And we are much concerned with this situation and cannot neglect it as far as your scam charges are very serious.
Here at Pantagruel we used to have three variants for serving wine by glass: small (100ml), medium (150ml), and large (200ml). In wine list we set price per 100ml, and on the bill the guest see not the quantity of ordered glasses, but the quantity of 100ml portions. It's a must for our stuff to explain this details for our guests. And we are really sorry that the waitress who took your order on that Sunday lunch could not make it clear for you. But please believe us it was not evil intent, but human error. Please, accept our sincere apologies.

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