One of the reasons I chose Chernobylwel.come is the email communication before the trip was very good. Quick friendly responses and they didn't mind answering my continuous string of questions!
Other companies were not quite as obliging and as friendly as this company which is why I chose them over everyone else.
We did the private tour as we didn't really want to be part of a group going to the same places and taking the same photos. We wanted to do things WE wanted to do.
For the most part, this was true.
Lisa was very knowledgeable, joyful and friendly and she loves the dogs and other animals of Chernobyl and Pripyat!!
My only slightly disappointing part (which was not Chernobylwel.come's fault) was the power station tour. This was run by the power station themselves. We found that although it was interesting, there were too many people on it and it was difficult to keep up and hear what the tour guide was saying. Some of the rooms were too small and left people outside so we couldn't hear.
All in all, the tour ticked all of the boxes of things that WE wanted to do on our private tour.
At the end of the two days, we received some goodies, one of them was a special t-shirt from Chernobylwel.come and a EVALUATION FORM from the director. On this form it says at the bottom that he (the director) reads every form, which gives a sign to me that this company cares about their reputation.
DEFINIATELY recommend Chernobylwel.come.