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All reviews gold floor vogue cafe dnipro river river view beautiful property podil district rooms are spacious special thanks perfect hotel business trip breakfast buffet is city centre metro station kyiv concierge luxury doorman
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Reviewed 25 October 2018

Hotel Room and Staff were Great except when I left and paid my bill and thought everything was done I was later Charged well over $100 more than expected on my Credit card? Hidden Charges I should have been told about at checkout especially after I asked if everything was good and correct and I was told it was. That totally dropped a great rating on my end. Originally price was a lil over $800 for four night stay ended up being close to a $1K after stay unbelievable ?

Date of stay: September 2018
Trip type: Travelled on business
Review collected in partnership with fairmont.com
Thank sbleawbcrj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fairmont K, Guest Relations Manager at Fairmont Grand Hotel Kyiv, responded to this reviewResponded 26 October 2018

Dear Guest!

Thank You for inform us.

First of all we apologize for the miscomprehension and we are very sorry about the situation mentioned above.

We should find out it and we need some time, that's why we would like to ask You to send the details to kyiv@Fairmont.com

Also please indicate the date of your stay and your contacts to have a feedback.

We are sorry again and we assure You that the price policy of our hotel is transparent, clear and always honest and we never had any hidden charges.

We respect all our guests and their confidence is the most precious and valuable for us!

We promise You that we will look into this misunderstanding and inform You as quickly as possible.

Thanks in advance for your patience.

Sincerely,
Tatiana Budnichenko
Guest Relation Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 October 2018

The Fairmont Grand Hotel is a terrific hotel by the river in the beautiful city of Kiev, just a short walk to some amazing architectural destinations. The room was extremely comfortable, well-appointed, and a terrific view of the river. The service throughout the hotel was first-rate, and the food in the Vogue Café was excellent...the breakfast buffet is highly recommended! Everyone associated with the hotel who I came in contact with was friendly, helpful, and professional. The only drawback I had in the hotel during my stay was problems with the internet in the room...I overcame this by using the computers on the third floor. Overall the hotel provided a welcome stay and one that I will definitely repeat next time I go to Kiev.

Room tip: The views of the river are beautiful...try to arrange for those rooms.
Date of stay: October 2018
  • Trip type: Travelled on business
    • Value
    • Cleanliness
    • Service
Thank robertbrooksy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fairmont K, Guest Relations Manager at Fairmont Grand Hotel Kyiv, responded to this reviewResponded 18 October 2018


Dear Mr. Robert Brooksy!

Thank You very much for your comments as to your stay here and we will be glad to see You again in "Fairmont Grand Hotel Kyiv"!

The hotel offers something unique for our guests indeed. Staying at "Fairmont Grand Hotel Kiev, You will not only enjoy the exquisite interior design and delicious food but You will also feel right at home, although your home may be oceans away.

Our hotel is located in the very old historical centre of Kyiv and You can admire not only the beautiful architecture but also many other touristic attractions.

Podil area and its special atmosphere, where is situated the hotel, create a particular style of Kyiv. Nowadays it is a great place for interesting cultural and family rest and this fact is highly appreciated by the all our visitors.

Come again to the "Fairmont Grand Hotel Kyiv", we are looking forward to see You soon!

Best regards,
Tatiana Budnichenko
Guest Relation Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 October 2018

While visiting Kyiv for a business conference, I stayed at the Fairmont Grand Hotel with a room overlooking the river and 2 of the bridges (which lit up at night making it a very nice sight!). The hotel is pure class, from the lovely foyer, the extremely polite and helpful staff and the variety offered for breakfast. The room was extremely spacious and the bathroom had both bath & shower (!).
You cannot go wrong with the Fairmont, you get what you pay for and that is class!

Room tip: River view is well worth it!
Date of stay: September 2018
  • Trip type: Travelled on business
    • Value
    • Cleanliness
    • Service
Thank MarsIn13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fairmont K, Guest Relations Manager at Fairmont Grand Hotel Kyiv, responded to this reviewResponded 16 October 2018

Dear Guest!

Thanks a lot for your comment!

We are glad to hear so nice words about our hotel's service!

We remind You that we work for You, our beloved guests and visitors!

Our hotel is a great luxury place right on the river Dnipro.

Our marble floors, stained glass windows, lovely chandeliers and a stunning classic design impress and make You feel special being our guest.

Each of our rooms is fully equipped and beautifully designed with large comfy beds.

In our restaurants You will open for yourself the pleasure and enjoyment, tasting the new masterpieces prepared for You by our chief cooks.

Also there are discounted rates for weekends and package offers are available.

"Fairmont Grand Hotel Kyiv" is the ideal address for business and leisure travellers alike.

You are always welcome to "Fairmont Grand Hotel Kyiv"!!!

Sincerely Yours,
Tatiana Budnichenko
Guest Relation Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 October 2018

Great location next to the river. The food was excellent. The rooms were very nice. The service was very friendly and helpful. The spa is excellent. This is my second stay and I will continue to return.

Date of stay: September 2018
Trip type: Travelled solo
Review collected in partnership with fairmont.com
Thank lesdorn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fairmont K, Guest Relations Manager at Fairmont Grand Hotel Kyiv, responded to this reviewResponded 16 October 2018

Dear Mr. Lesdorn!

Thank You very much for your nice comments and high note of our hotel!

We appreciate a lot your opinion and we know indeed how to make your stay here unforgettable and enjoyable.

We, the all our qualified staff, every day, every moment do our best for your great pleasure and wonderful memories!

Thanks again for your kind attention, we will try to maintain our image to be further developed and improved!

Looking forward to see You again! You are always welcomed here, in "Fairmont Grand Hotel Kyiv!

Sincerely,
Tatiana Budnichenko
Guest Relation Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 September 2018

Fairmont hotel is a nice hotel, however in case you want to work though the room and trying to send and receive any emails, it is not possible because the internet it does not work 80% of all the time and even if sometimes works is very week that you can not even send a simple email. Even though we informed the reception several times since we enter the room, they seem to have a problem with internet network.

Date of stay: September 2018
  • Trip type: Travelled on business
    • Rooms
    • Service
Thank Nomad576590
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fairmont K, Guest Relations Manager at Fairmont Grand Hotel Kyiv, responded to this reviewResponded 24 September 2018

Dear Guest,

Thank you for your comment!

We apologize for some inconvenience with access to the Internet.

But we assure You that in fact we have the best Internet connection in our hotel. Thanks to the modern range of IP routes, You can very quickly and efficiently use Internet traffic, everything in the work and no problem for all our guests and visitors to connect from anywhere, any room or hall of our hotel.

We hope that during your next stay at the "Fairmont Grand Hotel Kyiv" You will feel very comfortable sending or receiving an email.

Thank You for your understanding and we hope to see You soon in our hotel!

Best wishes,
Tatiana Budnichenko
Guest relation Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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