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Reviews (476)
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All reviewssheraton tiranathe club loungeindoor and outdoor poolssheraton propertyroom servicean upgradetv channelsfive star hoteldecent hoteljunior suiterooms are spaciouscity centrethe air conditioningpleasant staygymlobbystadium
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Reviewed 29 July 2017 via mobile

I stayed at Sheraton Tirana for the first time and I must say that I felt at home since the moment I walked in. Love the location, next to the park, fresh air and very spacious areas and facilities.The room was nicely appointed, loved the black tile/ wooden floor combination. Bathroom was very spacious and amenities were luxurious. I particularly loved the shower and the pressure, something that I have rarely have encountered in Tirana. However, I think that the most important asset of this hotel is its staff. My room was cleaned daily and it felt like I was just checking in each time I walked in. The service was very consistent and room was kept spotless! The room attendant even put together my personal belongings neatly, something that I haven't even seen in NYC! Check in and check out were smooth and very professional! Kudos to Management and the Team for doing such a great job! This will be my hotel of choice when in Tirana! See you soon

Stayed: July 2017, travelled solo
Thank Ekland S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton-Management, Manager at Mak Albania Hotel, responded to this reviewResponded 4 August 2017

Dear Ekland S,

Thank you for sharing your experience at the Sheraton Tirana Hotel through the TripAdvisor channel.

With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service.

Thank you for staying at the Sheraton Tirana Hotel and we hope you choose to stay with us again whenever your travel needs bring you back to Tirana.

Kind regards,
The Sheraton Tirana Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 July 2017

the good things :
(+) the staff is excellent. they speak good English, attentive and helpful.
(+) room is spacious
(+) outdoor pool is lovely, decent gym
(+) the food is delicious and affordable
(+) complimentary coffee and tea everyday
(+) the have cinema next to hotel. their lobby even shows movie schedule. i personally think, this is their coolest feature. fashion mall, Coin OVS is about 500 metres from the hotel

not so good things :
(-) the wifi. basic complimentary wifi is about 1mbps. you simply cant stream Youtube nicely with the speed. how about giving an upgrade for basic wifi up to 5mpbs?
(-) although delicious, breakfast needs more variation
(-) it is not exactly in the middle of all action. Skanderber Square is 20 minutes away if you are walking (not recommended during scorching July sun). but taxi is cheap and arranged by the hotel.

having said that, i did enjoy my visit. an excellent stay!

  • Stayed: July 2017, travelled solo
    • Sleep Quality
    • Rooms
    • Service
Thank Agus S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton-Management, Manager at Mak Albania Hotel, responded to this reviewResponded 26 July 2017

Dear Agus S,

Thank you for taking the time to share your impression about your stay, and for your comments in regards to Associates, room and services.
In regards to the free Wi – Fi service, it is provide free to all our guests and customers up to 1MPS .
Upon requesting for the Wi-Fi you are directed to the different MPS you may require and symbolic charge is applied as its regular and customary .
Thank you again for sharing your thoughts with us, we always highly appreciate our guests' opinion to make sure to constantly improve our service and to provide excellent experience to our valued guests.

We look forward to welcoming you back, should you return to Tirana.
The Sheraton Tirana Management Team

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Reviewed 14 July 2017

We stayed here as part of our Insight Tour of the Balkans. The hotel was top class and quite close to the attractions of Tirana. The breakfast was excellent with lots of variety. We also visited the hotel shop and purchased some items which we considered to be of a reasonable cost

  • Stayed: June 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank rhodesiabc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton-Management, Manager at Mak Albania Hotel, responded to this reviewResponded 26 July 2017

Dear rhodesiabc,
Thank you very much for the time dedicated in writing the comment and sharing it with us as well as with fellow travelers. We are delighted to hear that you appreciated our hotel and services as well as our breakfast.

Thank you so much for staying with us - we do hope we will have the pleasure of welcoming you back soon.

Best regards from Tirana,
The Sheraton Tirana Management

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Reviewed 9 July 2017

Good WIFI. Clean and professional.Breakfast is a little chaotic but good food.Good pool.Like a few hotels,the staff are willing but don’t seem all that well trained ,especially for a Sheraton.The location is a bit out of town,but it is a very spread out city anyway.

  • Stayed: June 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Lanky3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton-Management, Manager at Mak Albania Hotel, responded to this reviewResponded 10 July 2017

Dear Lanky3

Thank you very much for your feedback and of course for staying with us. While we are very happy to hear that you liked our breakfast buffet quality, our cleanliness and also our helpful staff, we really regret that we were not able to meet your expectations. We hold regular training programs for the whole hotel staff throughout the year and therefore we are very concerned to read your feedback. Please rest assured that we will forward your feedback to our Company Trainer to make sure to provide re-trainings to our associates accordingly to avoid any recurrences in the future.
Thanks again for your feedback. It would be our pleasure if you would give us another chance to prove that we are able to fully meet your expectations.

Kind regards,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 June 2017

This was a lovely hotel. beautiful grounds and nice room. The staff were very helpful and arranged to have the gift shop opened for our tour group, so nice. The coffee shop was excellent and very good staff. Only down side was a music concert on the plaza outside, but it finished at 11.00 as promised by reception.

  • Stayed: May 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Btravellor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton-Management, Manager at Mak Albania Hotel, responded to this reviewResponded 30 June 2017

Dear Btravellor,

We would like to thank you for the very nice feedback and to let you know that we are so happy to hear that you had such a lovely experience in our hotel! Certainly we will share your feedback with our associates which gets motivated any time that our guests have an enjoyable experience and mention their good work. Hotel location is one of our strongest point for the vicinity with the city center but as well into the most quite area, which gives the sensation of a urban resort because of the freshness and the greenery of the park behind it. We are sorry it happened while you were staying with us, but it is not a common thing to have concert outside in the plaza near by the hotel. Wishing your plans brings you back in Tirana and welcoming you soon in the future, we send our best regards.

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