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All reviews short stay close to the airport an overnight stay free shuttle transit hotel supermarket bounty jetpoint hammocks heaps taxis pacific
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Reviewed 23 February 2016

This was our last stop before we returned home. We chose the Mercure as we had stayed there before for an overnight stay and were happy with it and the price was cheap with our Accor member discount. Our 2nd stay at the Mercure was just as good as our first. Our room was comfortable neat and tidy, the breakfast was good, and our toddlers breakfast was free. The Mercure is great for a stop over hotel. At of all the stop over hotels we tried we liked the Mercure the best. We will continue to use the Mercure for stopovers as its very well priced.

  • Stayed: June 2015, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank NikkiGAdelaide
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vaseva N, Manager at Mercure Nadi, responded to this reviewResponded 28 February 2016

Bula NikkiGAdelaide,

Thank you for you feed back, We are thrilled that you enjoyed your stay with us.
Our loyal members are very important for us and we always ensure that we make every stay a memorable one.
Thank you for sharing your experience and see you soon at the Mercure Nadi Hotel.

Kind Regards

Vaseva Natadra

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 February 2016 via mobile

Spent two fantastic nights here at this hotel, pleasant atmosphere great location and a walking distance to local pubs and restaurant at Martintar vicinity..
I booked a Room on a ground floor with a Queen size bed and a single,pretty spacious and dated but quite affordable bests for short stay though. Also you can park your car outside your doorstep without dragging your heavy luggage to Reception and main carpark.
Staffs are amazing, friendly and helpful pretty much on Fiji time

They have taxis service, apparently they charged tourist price, I suggest you called Ruwailevu Taxi on the other side of Zahoor Rd, they do charged local fares or hopped into public transport they quite cheaper than I thought.

Stayed: February 2016, travelled on business
Thank Wizard30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vaseva N, Manager at Mercure Nadi, responded to this reviewResponded 18 February 2016

Warm Greeting Wizard30

We very much appreciate your comments regarding your stay at the Mercure Nadi.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 February 2016

There are many variations in the types of rooms offered..at different rates. Rooms at the back are higher cost to those in the front... adjoining rooms are charged as two rooms ( not at combined room rates), there is no bottled water provided even though there is tea- coffee making facilities. Reception staff don't seem to be very diligent when handling client upon check-in or bookings... so ensure to clarify, clarify and clarify first!

The air conditioning is not particularly well controlled in some rooms. Breakfast is very average.

On the other hand, the rooms are clean, hotel is conveniently located to the airport and has nearby shops available ( if you stay long enough to explore). Shuttle service to airport is good. Hotel Office management appear to be reasonable and will act to resolve issues, if they can.

Room Tip: Room at the rear of the complex are Deluxe but are at a higher price. Clarify at the time of booking as well as at the time of check-in.
  • Stayed: February 2016, travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank 0neRainbow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vaseva N, Manager at Mercure Nadi, responded to this reviewResponded 17 February 2016

Bula Vinaka 0neRainbow

Thank you for taking the time to tell us about your experience at the Mercure Nadi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.



Sincerely,

Vaseva Natadra
Operations Manager

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Reviewed 4 February 2016

The Deluxe room looked very modern with queen size comfy bed and extra large pillows. Had a great night sleep. Happy with the bathroom which was clean fresh with warm lights and a pot plant that set on the large bathroom bench except for the sliding door - need to be fixed to close properly. Got a pretty small balcony with a view of the children's play ground. The staff were very warm and friendly from the start except for the unfriendly porter.
Had breakfast the last morning which was okay for $30 continental - a variety included fresh local fruits ( 7 am to 10.30am). I needed to use their computer but that wasn't working so was disappointed.

  • Stayed: February 2016, travelled solo
    • Rooms
    • Cleanliness
    • Service
2  Thank earth1205
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vaseva N, Manager at Mercure Nadi, responded to this reviewResponded 17 February 2016

Dear earth1205

We very much appreciate your comments regarding your stay. Thank you for taking the time to tell us about your experience at the Mercure Nadi. I am sorry that we were not able to meet all your expectations; please allow me to express my sincerest apologies.

At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

It is a pleasure to receive positive feedback as well. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope to be given another chance to serve you better.

Sincerely

Vaseva Natadra
Operations Manager

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Reviewed 4 February 2016

yes, it's a old hotel, but it's still not bad for a few nights stay, walking range to supermarkets, restaurants. very friendly staff. the only downside is too far away from resorts. would recommend this to someone who just want a comfortable place to say for a few nights.

  • Stayed: February 2016, travelled with family
    • Location
    • Rooms
    • Service
Thank BrianHou618
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vaseva N, Manager at Mercure Nadi, responded to this reviewResponded 17 February 2016

Bula BrianHou618

We very much appreciate your comments regarding your stay at the Mercure Nadi.

I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Kind Regards

Vaseva Natadra
Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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