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Travellers Holiday Apartments Fiji
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Reviewed 21 July 2010

Hello all,
This hotel was a stop off point for me and my boyfriend before flying to the states!We had a total of two nights here. The staff were rude and dismissive. Uninterested in our business. The room was filled with mosquitoes, nestling in the curtains and awoke at night to bite us continually. It had not been cleaned at all. The hotel claims they have fully renovated rooms all with cable tv. There was no tv in our room and when we explained this to them they promised to switch us. A whole day passed and no word from them. We asked them again and they said we coul not switch rooms! We didn't see any other guests in two days. They had to have a room free.
They had a laundry service. We threw in all our travelling clothes hoping for one last wash before our trip to America. They washed our clothes and returned them. All seemed well. However there had been the most horrendous mistake. The cleaner had washed our clothes at 70 degrees and had shrunk them to the size of toddlers clothes! They had also bleached everything so I had huge white patches on all my clothes. I was devastated. There was about $350 worth of clothing there. All ruined. I went back to the reception and asked them what they had done. They did not apologize and they had the nerve to ask me to pay them for the wash! I told them I wanted compensation for the damage and they refused to listen, were rude and verbally abusive and showed no consideration for me whatsoever. My clothes were destroyed and I had even filled in a sheet saying I wanted a gentle wash with gentle conditioner at 30 degrees. They actually had instructions in front of them.
Our hot water cut out without warning when I was showering. This was never apologized for or fixed.
We wanted to store some milk and fruit juice in our fridge in our room which was also not working.
They charge a ridiculous amount per night and it is worth nothing!
We had no air con and this was also promised and it was very very hot in our room.
These are misleading appartments accompanied with terrible service!
Unpleasant business!

  • Stayed: July 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
9  Thank Natalya050
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC