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Reviews (244)
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All reviewsacross the roadclose to the airportisland nightcheap drinksseafood platterairport hotelshort stayflight homehappy hourswimming poolouter islandshour layovercomfortable bedsearly checkika matanew zealandhula
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42 - 47 of 244 reviews
Reviewed 1 July 2017

We arrived and were given a room, went there to find it not made up, we were given another room.. 3.30am someone (We assume security) unlocked and came into our room, muttering something about didn't know this room was in use. We were offered no apology when we talked to reception in the morning..The room had no blackout curtains, the windows rattled with the music from the bar and people sounded like they were right outside.. The meal (seafood platter) was disappointing.

Room Tip: As we were only there the one night I have no idea if there are quieter rooms available
  • Stayed: June 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank ammoanderson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RPTE, Owner at The Islander Hotel, responded to this reviewResponded 7 July 2017

Kia Orana,
Thank you for your review. Room assignments in a busy hotel require an efficient housekeeping service - we apologise for not having your original room ready in the first instance, but we are pleased we assigned you a vacant-clean room within minutes of your arrival. Our security officer mistakenly entered your room in the wee hours of the morning and we apologise for this error. Our eye masks and ear plugs will be installed very soon as a temporary measure until we install new double-glazed glass to muffle noise from the beach front area. Our seafood platter features fresh 'raw' and 'seared' items with very little cooked or deep fried options which is crafted for local tastes. We move on average 20-25 double seafood platters daily.
Despite all this, we do hope you enjoyed your Rarotongan holiday.
Kia Manuia.

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Reviewed 22 June 2017

Just across from the airport, handy first stop for your Cocktails!! All day Happy hour- great friendly staff - we had a seafood platter which was just a tad below average but the Pizzas are delicious!

  • Stayed: June 2017, travelled with friends
    • Value
    • Sleep Quality
    • Service
Thank randl24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RPTE, Owner at The Islander Hotel, responded to this reviewResponded 7 July 2017

Kia Orana.
Thank you for your review. We are pleased to read you enjoyed your cocktails, pizzas and the service from our team. Our seafood platters comprise mainly 'raw' or 'seared' seafood dishes designed for local tastes. Most places on Rarotonga prepare cooked and deep fried platters - not us.
We hope you had a great time in the Cook Islands.
Kia Manuia.

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Reviewed 17 June 2017

If you're thinking to stay here for the duration of your trip to Rarotonga, you may want to rethink your plan: 1. There is no beach at the property and no water access even, really. There is a pool, but it's right in the middle of the restaurant (weird), so that makes it extremely unlikely that you'll be comfortable swimming there. 2. Loud music and sometimes drunken people right outside your room late into the night. 3. Very basic rooms and some cockroach sightings.

However if you want a place to stay before your flight, this is a great choice, since you can literally walk to your boarding gate from the hotel's front door in under 5 minutes. Continental breakfast is included with each night's stay, but we did not have it, so I can't comment on it. However, there is an amazing place across the street, Le Rendez-Vous, which serves perfect breakfasts, delicious pastries (and also great dinners most night of the week).

In short, stay here before your flight – it's perfect for that.

  • Stayed: May 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank lmitravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RPTE, Owner at The Islander Hotel, responded to this reviewResponded 21 June 2017

Kia Orana.
Thank you for your review. The Islander Hotel is a value for money 3 star property on the waterfront directly opposite Rarotonga Airport. The pool in the middle of the restaurant is perfect for kids to swim while mum and dad sit at the table. The Hula Bar on the beach calms down from 11pm and closes at 11.30pm. Our rooms are clean and comfortable and moderately priced. Regular insecticide spraying will remove creepy crawlies - necessary in the Pacific Islands. Tropical breakfast is simple and offers island fruit, cereal, muffins, toast & spreads and tea coffee and orange juice. Our breakfast menu offers hot breakfast options that are hearty and tasty. We also offer 13 stunning holiday homes around Rarotonga for couples through to families of up to 10 people. Lots of options for every budget. Rarotonga is a mecca for great food and we encourage people to travel and dine around. Our 185 seat restaurant is very busy with locals and visitors coming together to eat, drink and be merry. Kia Manuia.

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Reviewed 15 June 2017 via mobile

We are so EXTREMELY disappointed with the transfers to get to the island night. We had a group of 8, and 6 of us had booked transfers to and from the hotel. We arrived at our designated pick up point on time and after waiting 20mins called to see where our transfers were. We were promptly and rudely told "he is on his way" and then we were hung up on. Another 20 minutes later and another phone call told us the driver couldn't find us at the time so he left. Not one single driver slowed down while we waited and watched. One couple who got there on their own had to do island night without the group while the rest of us had to quickly make new plans for dinner. Not to mention we had NO APOLOGY or offer to rectify the situation. We had an extremely disappointing experience! Would not recommend using their transfers, although the couple who went said the show was good...we wouldn't know!

Stayed: June 2017, travelled with friends
Thank Lydia K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RPTE, Owner at The Islander Hotel, responded to this reviewResponded 16 June 2017

Kia Orana.
Thank you for your review.
Our driver was unable to find your group as he was unfamiliar with the pick up location: Paradise Holiday Homes. The mini van commenced transfers from Moana Sands Hotel from 6pm and made its way back to Avarua in the clockwise direction. Your table of 8 only had 2 diners. We apologise for the missed transfer. As a result of your issue, we will now ask all diners who have booked transfers to wait at an 'iconic' long standing location around the island, as new holiday homes pop up left right and centre without proper roadside signage.
Kia Manuia.

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Reviewed 8 June 2017

Our room was clean and comfortable. The staff is friendly. Nice view of the ocean.
Drinks at the bar were reasonably priced. It does not have a good swimming beach, so if one plans to stay more than a couple days to enjoy water sports, this would not be the place. We did not get to try the restaurant because they were having a private charity event, so I cannot comment on the dinner menu. The breakfast, which is included with the room was average.

  • Stayed: May 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Chris B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RPTE, Owner at The Islander Hotel, responded to this reviewResponded 16 June 2017

Kia Orana,
Thank you for your review.
We are pleased to read you found your room clean and comfortable and the staff service was friendly. Our swimming beach is only 500m away from the hotel at Nikao Bay. The Islander Hotel is a great value for money 'base' for visitors to explore Rarotonga Island. All events scheduled at the hotel, including the Charity Event you mention, is open for guest enjoyment, at special ticket prices. The free tropical breakfast is basic and is very light in its offering. Our cooked breakfast menu (priced from NZD12.50 - NZD21.50) offers substantial items usually found in cafes of the world. We hope you enjoyed your Rarotonga holiday.
Kia Manuia.

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