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Reviewed 17 January 2018 via mobile

Paid 120 pen (at check out the wanted 126 with no explanation) which is 80 pen too much for a hotel of this standard.

Hotel was supposed to pick us up, nobody came
Took taxi to hotel and hotel was closed. After knocking on the door and almost giving up someone opened
No hot water in shower
No WiFi working except for in the reception
Aircon extremely noisy
Room smelly
Room not clean
Does not accept mastercards
They use a lot of freshener spray, a lot

Stayed: January 2018, travelled as a couple
Thank camillah213
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 January 2018 via mobile

My partner and I stayed here for one night before our commute to the Amazon. We chose this hotel based on the promise of hot water and air con... We received neither. The room was small, but clean. The hotel manager was helpful despite his limited English, helping us to navigate around Iquitos.

Stayed: January 2018, travelled as a couple
Thank cmh0211
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 September 2017

We were five hours late due to plane problems but the staff were waiting for us and were always friendly , courteous and helpful. The room was adequate, the bed comfortable and the everything was clean. There was no hot water but it was not freezing cold either and since the temperature in Iquitos is always hot and steamy it was refreshing. The staff even rigged up a portable AC unit for us in the waiting room while we waited for our tour guide. There are restaurants and cafes close by and we had BBQ chicken and plantain at midnight next door to the hotel and empanadas for breakfast at a local cafe. The hotel is near the main square and all kinds of shops as well as a walk along the river. I would definitely recommend this as a perfect, economical choice in Iquitos.

  • Stayed: September 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank Ellen3n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EdwinJs1, Director Comercial at Emperador Terraza, responded to this reviewResponded 7 October 2017

Dear Ellen3n,

Thank you for your lovely words about Emperador Terraza and its staff.
All our team will be happy to know your awesome experience in the Amazon Rainforest.
We sincerely hope you see you back in the near future.

Edwin Villacorta
Marketing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 August 2017

I think this has been my worst hotel experience anywhere in the world. Besides being forced to avoid eye contact while being on the toilet because there was no door handle on the bathroom and door didn't close, the whole floor had a horrible smell (3rd floor), the ac was fixed on 6c difference with outside which at night was too cold and in general shouldn't be over 3c anyways, the hotel had either inside or next door construction that woke us before 7am. Left after 2 nights, had booked and paid for 3.

  • Stayed: August 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank marvah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EdwinJs1, Director Comercial at Emperador Terraza, responded to this reviewResponded 7 October 2017

Hola Marvah,

Please accept my most sincere apologies regarding some issues during your stay at the hotel. Your feedback has been noted and necessary action has been taken to ensure that such incident will not transpire again in the future.

Best Regards,

Edwin Villacorta
Marketing Director

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Reviewed 5 August 2017

There was no water at all for a whole day and night, neither in the toilet nor the shower. They said it was something in Iquitos and not the hotel itself, but nobody else in town I talked to had experienced any problem, or heard of someone who had.

Stayed: July 2017, travelled solo
Thank Tolpag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EdwinJs1, Director Comercial at Emperador Terraza, responded to this reviewResponded 7 October 2017

Tolpag,

I appreciate your honest input and apologize for the issues you encountered.

In relation with your comments, we are sorry to know that your stay has not lived completely up to your expectations.

Our accommodation was full, hence we suffer for the lack of water in city. We as some other hotels bought water to refill our systems, and other accommodations were not full of travelers and they were able to conserve water.

Taxi drivers and street "guides" are not a reliable source of information because they will try to change to other hotel or company just for commissions. Next time I suggest read a local newspaper in order to know that there were problems in the water plant.

Anyway, we want to let you know that we have taken note of your observations, and we are looking for possible solutions.

Bests Regards,

Edwin Villacorta
Commercial Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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