Upon entering the restaurant, today (27/12) on a Sunday afternoon, we noticed that it was very crowded. I therefore asked if they had the capacity to attend well to 2 more customers. Otherwise we could very well look for somewhere else to eat. No problem. The concept of my question was however not understood. Anyway we ordered our food and waited and waited. In the meanwhile enjoying the beautiful view over the river. No problem. But when the food finally came it was dismal with a poor presentation and obviously cooked in a haste without any kind of pride from the chef. When paying we pointed out the lack of attention and poor food thinking there would be an apology. But in vain. We were just asked to pay the full amount for dishes that were not prepared well compared with the description in the menu. But this is often the case here, where I live since 12 years, whereby businesses in the hospitally sector run by iquitenos, especially restaurants, only want to gain as much money as possible immediately without a thought about the long-term consequencies of treating the customers bad. In most other parts of the world the saying is that the customer is always right. Here it´s like the customers should be grateful to the management for the favour of eating at their establishments. We will not return until the management understands what it means to run a hospitally business - and not just think about making money in the short term perspective.
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