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All reviews main plaza coca tea machu picchu tamales jacuzzi tub inca trail the hotel staff light sleeper perfect location no elevator reception area restaurant recommendations no window loved this hotel bring earplugs eggs stored our bags
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Reviewed 5 weeks ago

The TV chain has 4 units in Cusco and this one is special due to its location: one block away from Plaza de Armas!
When booked from the TV page only, transfer from the airport is complimentary, and drivers are most skillful, as they must drive backwards to get to the front door!
As I mentioned in other reviews about other TV units in Peru I stayed in, it's all very uncomplicated there, rooms follow a standard and service is always attentive and caring!
There are many different kids of rooms in this specific unit and reception is always most kind to see into your preferences, even offering the possibility of changing hotels just to keep you pleased!
My suggestions for this unit are the same for all: universal outlets, a toilet brush and a fidelity programme to reward regular guests!
The only drawback there is the noise on weekends, for there are a few discos surrounding the hotel. Reception is, however, most honest about it from the start and earplugs are provided when requested.
Another excellent choice for Cusco and it surely deserves to be a top-5 here!

Room Tip: Never the back rooms, much too loud at times
  • Stayed: October 2018, travelled with friends
    • Location
    • Cleanliness
    • Service
3  Thank vitorbabrazil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TierraViva02, Director de Relaciones con Clientes at Tierra Viva Cusco Plaza, responded to this reviewResponded today

Dear vitorbabrazil,

Thank you so much for your lovely comment about your stay at our Tierra Viva Cusco Plaza and would like to thank you for taking the time to share your experience.

We really value the feedback from our guests because it helps us improve our service every day and with your comments we will able to strengthen the services you mentioned.

Once again thank you and we hope to have you again with us in the near future.

Best regards,

Carolina Saenz
Guest Relations
Tierra Viva Hotels

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 September 2018

Great location, super helpful and friendly staff, clean and quite rooms, great breakfast, nice common areas and reasonably priced. Couldn't have asked for more!! We will choose Tierra Viva properties again. Thanks for the great stay!

Stayed: August 2018, travelled with friends
2  Thank S P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TierraViva02, Director de Relaciones con Clientes at Tierra Viva Cusco Plaza, responded to this reviewResponded 28 September 2018

Dear S P,

We would like to thank you for sharing your experience at Tierra Viva Cusco Plaza. Is great to know that you had a great stay! We hope to see you again very soon at any Tierra Viva Hotel.

Best regards,

Carolina Saenz
Guest Relations
Tierra Viva Hotels

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 September 2018

Love it! And the outdoors noise does not affect the peace in your room. The attention of the staff, the included breakfast, the surrounding facilities and stores. Very neat, very comfortable. Would return to the same place, no doubt about it.

Room Tip: We did received an unexpected upgrade in our room and it was just superb.
  • Stayed: September 2018, travelled as a couple
    • Value
    • Cleanliness
    • Service
2  Thank Maximo C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TierraViva02, Director de Relaciones con Clientes at Tierra Viva Cusco Plaza, responded to this reviewResponded 19 September 2018

Dear Maximo C,

Thank you so much for your excellent comment! Is great to know that you loved it!

Hopefully you will be back!

Best regards,

Carolina Saenz
Guest Relations
Tierra Viva Hotels

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 September 2018 via mobile

Terra Viva is really near Cuzco downtown and close to the main atraction, good restaurants and points on interests. Moreover, is clean, quiet and very confortable.I really recomend Terra viva Cuzco for a good stay in Peru.

Stayed: October 2017, travelled with family
1  Thank Rosane_Machado
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TierraViva02, Director de Relaciones con Clientes at Tierra Viva Cusco Plaza, responded to this reviewResponded 28 September 2018

Dear Rosane_Machado,

Thank you for your nice comment and for recommend 100% Tierra Viva Cusco Plaza.

We hope you to have the chance to stay with us in another opportunity.

Kind regards,

Carolina Saenz
Guest Relations
Tierra Viva Hotels

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 August 2018 via mobile

We had such a great time ! The room was really comfortable and clean (with a heater). The breakfast has been amazingly well prepared. The staff is really helpfull and professional. Thank you very much !

Stayed: August 2018, travelled as a couple
2  Thank adrifranceschi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TierraViva02, Director de Relaciones con Clientes at Tierra Viva Cusco Plaza, responded to this reviewResponded 27 August 2018

Dear adrifranceschi,

What a great comment! Thank you so much! You really draw a smile in our faces. Hopefully we will be able to assist you in another Tierra Viva and I am sure you will have also an amazing experience!

Thank you for sharing your experience at Tierra Viva Cusco Plaza!

Kind regards,

Carolina Saenz
Guest Relations
Tierra Viva Hotels

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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