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Reviews (1,179)
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All reviewsmain plazacoca teamachu picchutamalesjacuzzi tubinca trailthe hotel stafflight sleeperperfect locationno elevatorreception areawould definitely stay here againrestaurant recommendationsno windowloved this hotelbring earplugseggs
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Reviewed 30 October 2017

Charming common areas. Nice and clean rooms. Helpful staff. At the same time it can be loud, we asked them to change our room and they did, the remaining of our stay has been very pleasant. Walking distance to museums, churches, restaurants and more.

Room Tip: Ask for quiet rooms!
  • Stayed: November 2016, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Nomadi_4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TierraViva02, Director de Relaciones con Clientes at Tierra Viva Cusco Plaza, responded to this reviewResponded 15 November 2017

Dear Nomadi_4,

We would like to thank you for sharing your experience at Tierra Viva Cusco Plaza. We are happy to know that you really enjoyed your stay in spite of had experienced some noise issues.

At Tierra Viva, we have hotels in Lima, Arequipa, Cusco, Sacred Valley, Machu Picchu and Puno and in all of them you will find the same quality of excellent service that characterizes Tierra Viva.

We hope to see you again very soon at any Tierra Viva Hotel.

Best regards,

Carolina Saenz
Guest Relations
Tierra Viva Hotels

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 October 2017 via mobile

The suite we stayed in was very nice and had great moden amenities. The room also had a beautiful view of the city. The staff was super friendly and accommodating. Breakfast was good. The hotel picked us up from the airport, which was very convenient. Our only complaint would be the night club next door. We could hear their music from 8pm until 6am. The noise level may be better on one of the lower floors.

Stayed: October 2017, travelled as a couple
Thank Kayla M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carolina S, Director de Relaciones con Clientes at Tierra Viva Cusco Plaza, responded to this reviewResponded 18 October 2017

Dear Kayla,

We would like to thank you for sharing your experience at Tierra Viva Cusco Plaza. And also thank you for letting us know that you enjoyed your stay in spite of had experienced some noise issues.

We hope to see you again very soon at any Tierra Viva Hotel.

Best regards,

Carolina Saenz
Guest Relations
Tierra Viva Hotels

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 October 2017

It's like boutique hotel, located in old hacienda, like mirador.
You can enjoy almost familiar atmosphere,

Very nice and warm design. There is internal, roof-covered courtyard with old fireplace where you can eat breakfast or just play cards or drink with the friends in the evening.

In our room there was several old and original music instruments that really created warm and romantic climate.

Staff was very kind to release us from paying for unused night, even if it was our fault as we arrived one day late. They also help with carrying our heavy suitcases to the room, that if you take into account altitude difference (one entry to the hotel is situated several meters higher than other, as Cusco is located in mountain 3300 m above sea level).

Additional benefits of the hotel: 24 h free access to a few computers, free fresh coca tea and other drink that help you to survive in high altitude and move up and down stairs and hills that are immanent part of mountains envinronment. .

Hotel is really close to central Plaza Del Arms, with several good restaurants and main Cathedral and other historical place.

In short: very good boutique and charming hotel, worth to see and spend at least a night or two.
Internal design, location and warm atmosthere deserve for 5 stars.

Room Tip: Some rooms have windows on internal, closed countryyard. Few rooms close to reception have view on city and hills arround city.
  • Stayed: September 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank leszekb1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carolina S, Director de Relaciones con Clientes at Tierra Viva Cusco Plaza, responded to this reviewResponded 18 October 2017

Dear leszekb1,

Thank you for your excellent comment!! We are very happy to know that you really enjoyed your stay at Tierra Viva Cusco Plaza.

Comments like yours are very motivating and encourage us to continue our mission to help our guests to enjoy the destination they visit.

We hope to have you again at Tierra Viva very soon!

Kind regards,

Carolina Saenz
Guest Relations
Tierra Viva Hotels

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Reviewed 14 October 2017 via mobile

Our room was beautiful and clean. We stayed in the suite at the top of the building. Unfortunately the music at the disco across the street goes til 5am. If you can sleep with the all night beat or if you don’t go to bed until 5am this is the place for you! There are rooms at the back of the hotel that could be more quiet . The breakfast was amazing and they had a fire in the courtyard fire place on brisk mornings.

Stayed: October 2017, travelled as a couple
1  Thank deesdtt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carolina S, Director de Relaciones con Clientes at Tierra Viva Cusco Plaza, responded to this reviewResponded 18 October 2017

Dear deesdtt,

We would like to thank you for sharing your experience at Tierra Viva Cusco Plaza. We are sorry that you experienced noise issues that did not allowed you to enjoy your experience.

Hopefully, we will be able to take care of you again at Tierra Viva and show you that we are committed to ensure everyone's to have an unforgettable experience.

Best regards,

Carolina Saenz
Guest Relations
Tierra Viva Hotels

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 October 2017

We were forced to book the Terra Viva last minute because we couldn't get a room at the Sonesta upon our return from Machu Picchu.

While the staff were friendly, we weren't at all pleased with the room assigned us (same level as the lobby), which was away from the little court yard that is advertised. I forget the room number, but it appears to have been some utility shed converted into a room rather than being part of the colonial style building proper. The fact that it was at the same level as the Calle de Suecia (where there are night clubs just steps away) ensured that we heard every vibration and learned the lyrics through the night. Because this was not a proper room in the actual building, it was also much cooler.

It is close to the Plaza de Armas square, but it is also very inaccessible to cars, so make sure you're not hauling heavy luggage because you will have to negotiate some stairs and sloped cobblestone streets on foot.

Breakfast was just average in breadth and quality, but it was nice that they offered 2 beers and some soft drinks inside the room cooler free of charge.

We feel we overpaid and could have found similar accommodation in a hostel.

Room Tip: Don't stay in the rooms on the lobby level.
  • Stayed: October 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Rafal L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carolina S, Director de Relaciones con Clientes at Tierra Viva Cusco Plaza, responded to this reviewResponded 16 October 2017

Dear Rafal,

Thank you for letting us know about your impressions about our Tierra Viva Cusco Plaza and we regret that were not totally satisfactory.

We really value the feedback from our guests because it helps us improve our service every day as we are committed to ensuring that every stay at Tierra Viva Hotels is as pleasant as possible.

Hope to welcome as our guest again soon.

Best regards,

Carolina Saenz
Guest Relations
Tierra Viva Hotels

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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