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Reviews (1,371)
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All reviewssenior suiteprivate collectionmodern extensionbeautiful hoteloriginal buildingnew wingold sectionpublic spacesthe main squaresanta catalina conventcolonial mansionopen courtyardzig zagbreakfast buffetcolca canyonbottled watersuperior room
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Reviewed 31 May 2018 via mobile

We stayed at the Casa Andina for the final two nights of our trip. We were fairly nervous to be honest as we has previously stayed at another Casa Andina in Puno and didn’t like it very much. This hotel was much better however with much more character and was far more welcoming and a much nicer hotel.

Location is great, just a few minutes walk from the main square and lots of restaurants close by. I would recommend it as a good base to explore Arequipa.

Stayed: May 2018, travelled as a couple
1  Thank Francophile101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CustomerSatisfa... C, Front Office Manager at Casa Andina Premium Arequipa, responded to this reviewResponded 3 June 2018

Dear Guest,

Thank you very much for the time you set aside to share your nice comment regarding your experience at our hotel. Your impressions are very important to us and we are truly pleased to know that you were more than satisfied with our facilities, location and service provided.

We are really taking into account your feedback about the experience in our Hotel in Puno, as it will definitely help us to note those matters that may need more attention from our side.

We hope to have the joy of welcoming you back again anytime soon. It will be a pleasure for us to serve you.

Kind regards,

Ximena Barriga

Front desk Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 May 2018

Very central and a lovely colonial property. Clean and friendly. Our first room did not have a window and I understand why because of the extension to the property. Our second room had a wonderful window. I would recommend this hotel in Arequipa. The restaurant food was very good.

  • Stayed: May 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank dlp2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CustomerSatisfa... C, Front Office Manager at Casa Andina Premium Arequipa, responded to this reviewResponded 3 June 2018

Dear guest,

I appreciate the opportunity to know about your impressions regarding our hotel.

I would like to mention that we have placed double glass windows in all of our rooms facing the street in order to reduce the noise problem to the minimum, but some of the rooms are indoors.

Thank you very much for your feedback. We sincerely hope to have you with us again at any of our properties in the near future.

Kind regards,

Ximena Barriga

Front desk Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 May 2018 via mobile

A very civilised hotel beautifully situated in an old building & perfectly located to explore the old town.
Very friendly staff & comfortable rooms & my only criticism would be to avoid the rooms around the courtyard as people coming & going at all hours can be very noisy & the early laying up of breakfast will wake you up as well.

Stayed: May 2018, travelled as a couple
Thank olly s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CustomerSatisfa... C, Front Office Manager at Casa Andina Premium Arequipa, responded to this reviewResponded 3 June 2018

Dear Olly,

Thank you very much for the time you set aside to share your nice comment regarding your experience at our hotel. Your impressions are very important to us and we are truly pleased to know that you were more than satisfied with our facilities, colonial architecture and service provided.

We are really taking into account your feedback about the noise around the courtyard, as it will definitely help us to note those matters that may need more attention from our side.

We hope to have the joy of welcoming you back again anytime soon. It will be a pleasure for us to serve you.

Kind regards,

Ximena Barriga

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 May 2018

We booked the hotel through our travel agent as part of our anniversary trip. From the moment we arrived at the hotel the service was first class and the staff could not do enough for us. The hotel knew it was our anniversary trip and they upgraded us to a Junior Suite which was a great start to our stay in Arequipa. If that was not enough when we returned after our tour of Arequipa we were wowed by a small gift of fresh fruit and chocolate! Unfortunately we only stayed one night but would highly recommend this hotel.

Thank you everyone for making it a memorable stay in Arequipa.

  • Stayed: May 2018, travelled as a couple
    • Value
    • Location
    • Service
1  Thank tod2cr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CustomerSatisfa... C, Front Office Manager at Casa Andina Premium Arequipa, responded to this reviewResponded 3 June 2018

Dear Bruce,

Thank you very much for the time you set aside to share your nice comment regarding your experience at our hotel. Your impressions are very important to us and we are truly pleased to know that you were more than satisfied with our facilities and service provided.

We hope to have the joy of welcoming you back again anytime soon. It will be a pleasure for us to serve you.

Kind regards,

Ximena Barriga

Front desk Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 May 2018 via mobile

Arrived on a rainy evening on our way to visit Lake Titicaca the next day. Nice restaurant great breakfast and wonderful service. We wanted to have one dinner in town so we took at can because this location is a bit out of town closer to he water we asked the hotel to call a cab and my husband asked how much it would cost and she said 10. She. We arrived to the restaurant the driver had charges us 30 soles and gave us his number in case we wanted a ride Home. We were their late so the waitress called us a cab can down to make sure we got it and asked the driver how much and he said 7! Imagine our surprise so when we got back to the hotel we told the desk what had happened just so it would not happen to another guest and we have them his phone number. I was so shocked to get a call on my room later saying the hotel spoke to the cab company and although the cab company didn’t know what happened they returned 20 soles back to us. Not expected at all so I have to say they get an A++ in customer service thank you for standing up for us it was completely unexpected but very much appreciated.

Stayed: May 2018, travelled as a couple
Thank Msmouse1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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