I just checked into this hotel this morning. I will say that the staff was accommodating when I arrived very early at 6 AM and provided breakfast and an early check in. However, after checking in to my room someone entered the room, without knocking. I assumed it was a checkin error and waited for a call from the front desk. NOTHING. Upon contacting the desk, I was told it was probably housekeeping. I waited for a callback. Never got one. Went to the desk and spoke with who I assume was the manager (dressed rather poorly, I might add). I FINALLY received an apology, but little else other than an offer of a "manual room key". Comically poor customer service - I've had this happen at other hotels and been offered a different room and some form of compensation.
The room is large, but the breakfast is mediocre at best and the hotel is showing its age. The junior suite kitchenette is poorly equipped for little else other than making coffee or tea.
I have two stars only because of the accommodation of an early checkin and hospitality from the houseman upon arrival. Otherwise I am disappointed and do not feel safe at this property. I hope my belongigs don't get stolen.
- Official Description (provided by the hotel):
- qp HOTELS Arequipa is a four star boutique hotel, recently renovated and restored back to its original silar blocks (volcanic stones) style of Arequipa. Each room is equipped with 32inch LCD, Ipod docking radio And modern bathroom. The hotel is in the heart of Arequipa’s historic quarter, just around the corner from the magnificent 16th-century Santa Catalina Convent and only 4 blocks from Arequipa Plaza de Armas. Mountains and the river Chili can be seen from the hotel Terrace. ... more less
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