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Hacienda Uzhupud
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Reviews (152)
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Reviewed 8 March 2017

The grounds are lovely. That's where the plus points end. On arrival we were put in a very basic room, not really the "superior" room that was supposed to have balcony, bath etc. The room was very dingy and as there were very few customers i showed the staff the booking. They "upgraded" us to a marginally better room. There was no hot water and the bathtub failed to work. After a few hours of asking a staff member begrudgingly came and spent half an hour running a luke warm bath that had all kinds of crap floating in it and claiming the problem resolved.

The facilities are, well, crap. Sure if they worked or were on then it would be good. With only maybe 10 guests, the sauna and pool and turco were default off. Due to their large size it takes over 3 hours to heat up and never reached a temperature that would make anyone comfortable.


The food was probably the biggest surprise and also the biggest down point. I read some reviews and here talk of wood fired pizza and special dishes. I think maybe if you hire this place for a large function and use extra staff then it may be ok. However, the standard menu is sub-par cafe food at crazy prices. Very little vegetarian food. The stuff they do have is served like warm and often close to un-edible....no joke!! The $9.00 veg burger, comes out on a giant plate. In the middle is a kinda yellow pattie. That's it!!!! No chips, no salad, no bun. This was for a 4 year old kid??? On mentioning this, we received two tiny pitta breads, about the size of a large coin. They were rock hard and at this point i must confess to seeing if they bounced off the pillar the staff could not see. They do! and dont break :S We one made the mistake of asking for room service. 3 hours....no exaggeration, the "food" arrived. After eating half we put the tray outside our room and contacted reception. The next morning we moved the same tray to the table at the end of the corridor and top of the MAIN stairs. When we checked out the next morning, we took a photo of the now PILE of empty plates from guests that just sat there like a fly covered monument to the total disregard for customers well being and total lack of care. Photo of tray in photo section.

In total our 2 night stay was $570. We paid for the best style of room, the photos looked great. They just did not exist. It was shocking. Very shocking. If you are attending a large private function...you may get lucky. Otherwise prepare to be very very disappointed.

We discovered we had left our credit card. They found it. 5 hours later another charge for the whole amount was attempted. Only Barclays in the UK prevented them double charging us. I had paid in full in cash. On video thankfully.

Overall it was a really bad time. Not relaxing, workmen starting at 7am etc. Staff often acted very arrogant and would take ridiculous amounts of time to do even the most basic requests. Breakfast is a waste of time. You get bread and eggs, and charged $20!

  • Stayed: February 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
1  Thank zantonsus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 December 2016

This is a great place for a relaxing lunch not far from Cuenca. The grounds are beautiful, and if it is a nice day, eating on the patio is refreshing. When they have a buffet, the selection is adequate, and the setting is hard to beat.

Room Tip: Rooms on south side are better, rooms with view of grounds are best
  • Stayed: February 2016, travelled with friends
    • Rooms
    • Cleanliness
    • Service
1  Thank WJD_CO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 July 2016 via mobile

We had bad experience in this place . Dusty curtains which generate allergy. Structure of the bed failed. Basic breakfast. Not worth the cost. Very nice place to stay for the day but not for a night. I hope owners take care of this for next guests. Sorry to say the truth

Stayed: July 2016, travelled with family
1  Thank Leonidas V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 April 2015

Was surprised by my partner with a stay here for my birthday. April 5th this year is Easter which can be a good or bad thing in a Latin American country (depending on your preference). Good news for me the place had no one staying here except the 2 of us since a quiet retreat was definitely what I was looking for - when I inquired the staff told me that there were 2 more couples arriving that evening. The grounds are beautiful with historic pieces in their original setting throughout this regal old Hacienda. We arrived 1/2 hour early and our room wasn't ready which was perfectly fine - it gave us a chance to look around. The Assistant Restaurant Manager of the establishment was wonderful - he greeted us cheerfully and suggested we have a drink at the bar or walk the grounds depending on our preference to bide the time. We were given a basic room on the main floor - clean and lovely, but definitely wasn't impressed by the inner courtyard room with a view of the parking lot. The first pic is the room in question - nothing wrong with it but suggest if you're forking out $125 a night - go for the $25 upgrade! We called the front desk to book another room, then headed in that direction when we were greeted by the bell hop who took our luggage back to the main house up a flight of stairs and when he opened the door it was totally what you'd envision in a perfect room. The furnishings were beautiful solid pieces - the desk, chairs and lamps must have been part of the original house or made to reflect the period. The king size bed, duvet and sheets were pristine - a word of caution for those of you allergic to down please notify the front desk or like Richard you'll have a tough time sleeping here. The room opened onto a beautiful veranda with a Jacuzzi overlooking the sweeping staircase below and a stunning view of the mountains. A++ on the room! We spent the day at the pool note here: for an establishment of this caliber we weren't met by staff offering us beverages we had to hit the front desk for a bottle of wine - I counted about 10 staff cleaning, sweeping and going about their business so I figured it must have been an Easter thing. Note the pool is about 4 feet deep and half of it looks to be made for small children this may be a family location if you're looking for something more romantic on busy days. Dinner's service was a bit off too - again I say this because of the nature of the establishment - this is ranked 5 stars so you expect the wrinkles to be ironed out. We ordered an appetizer and after finishing it we waited quite a bit, in fact I had to actually get up and look for the waiter to order our entrees. Found the kitchen staff but no waiter - they promised to send him to us. The service was great after that: I ordered the steak and Richard ordered the Corvina Montubia - Cuenca food tends to be salty but this took the cake. The Steak was a salt lick but I ate it just the same, the cut was great, the Corvina was salty too but delicious - note to fellow travelers when ordering definitely make note to tell them easy on the salt. The triple chocolate cake was delicious! I gave the service average as you'd expect exceptional when paying this sort of money in Ecuador. The Value is good but basing it on North American standards. The cleanliness is exceptional as it seemed I saw an army of people cleaning.

Room Tip: Definitely spend on the upgrade, ask for less salt on your food
  • Stayed: April 2015, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Jose M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 February 2015

What's not to like? For families this hacienda is perfect: animals to pet, a well-kept pool, large grounds with multiple playgrounds, and ponies. For parents: a bit of quiet in a beautiful valley, plus excellent food and good service. We had planned to go explore the rest of the valley, but ended up spending the entire time on the hacienda grounds. Get one of the larger/more expensive rooms if you have little ones--they're spacious enough for 3-4. Another suggestion for guests is to bring a lot of water with you; the hacienda gives you a couple of small bottles a day but it's really not enough.

My one recommendation for the staff would be to work on the lighting in the main dining room; the use of fluorescents sets the ambience off a little.

Room Tip: Get one of the larger/more expensive rooms if you have little ones--they're spacious enough for 3-4. The one we took, had a bit of a view and some sun. We checked out all the rooms, and thought they all looked decent, however.
  • Stayed: December 2014, travelled with family
    • Value
    • Location
    • Service
1  Thank Wayrachaki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raúl J, Director de Recepción at Hacienda Uzhupud, responded to this reviewResponded 23 February 2015

Dear Guest,

Thank you very much for sharing your experiences with other travelers. I am very glad to know that your expectations were surpassed and that you enjoyed the service provided by our staff.

Once again, thank you for staying with us and I hope to see you soon.

Kind Regards

Raul Jimenez

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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