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All reviews business hotel steam room excellent hotel internet connection rooms are clean visit cuenca old town block cathedral
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Reviewed 15 March 2018

Hotel has a great location, near cathedral, alas that is the only positive.
The room, for 2, no storage space for clothes, just one chair, do they expect us to take turns in sitting down?
The bathroom is very cramped.
The breakfast was awful, all the food was cold, took 20 minutes to get a fried egg, it was under cooked and cold. Next day there was no one there to cook eggs, maybe they gave up?
The bar was just about non existent, service in the hotel as a whole was very poor.
They really need to realise that customers (guests) are what pay their wages and start providing a service.

Room Tip: Try another hotel
Stayed: March 2018, travelled as a couple
Thank cascboss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pedro Jose V, Gerente at El Dorado Hotel, responded to this reviewResponded 26 March 2018

Dear cascboss,

We are pleased to know that you found the location of our hotel just in the middle of the historic center to be great.

Nevertheless, I am very sorry to know that the products and services provided by us were not up to your expectations.

It is very important to pinpoint the following things:

• All of our rooms have closets with drawers so that our guests can hang or store their clothes properly.
• All of our rooms count with an executive chair and a desk, we did not received any requirement by you regarding an extra chair for your room; we would have gladly complied with it.
• All of our rooms and its bathrooms comply with local and international regulations regarding their size and distribution. If you were not pleased with your room you could have contacted any of our front desk agents and they would have gladly accommodate you in another room that met your requirements and likes.

I have personally talked with our Restaurant Manager and our Executive Chef regarding your observations during the breakfast service and I can assure you that we have taken all the corrective actions.

Once again, we are very sorry to know that you had this experience with us.

Sincerely yours,


Ing. Pedro Vázquez M.
GERENTE GENERAL
EL DORADO HOTEL

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 March 2018

This restaurant in this hotel is 5 star for service, food and ambiance. The lobby is welcoming and the staff are friendly and accomodating. The food was delicious and not overpriced, except for the wine.

  • Stayed: February 2018, travelled with friends
    • Value
    • Location
    • Service
Thank Peggy F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pedro Jose V, Gerente at El Dorado Hotel, responded to this reviewResponded 6 March 2018

Dear Peggy F,

Thank you very much for sharing your experience at El Dorado Hotel and our restaurant Goda Restaurant & Bar.

I am very pleased to know that the quality of our food and specially the service provided by our wonderful staff met your expectations.

We will keep a close watch on the prices of the wines we offer.

Sincerely yours,

Ing. Pedro Vázquez M.
GERENTE GENERAL
EL DORADO HOTEL

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Reviewed 9 November 2017 via mobile

This was an excellent place to stay.
Attention is great, the staff is amazing and very polite. The rooms are very comfortable and very neat, beds are perfect to get a nice sleep.
The shower is very clean, love everything about this place. If you want to visit Cuenca for tourism is perfect located at the very Heritage place, one block from the Cathedral. Recommend for everybody, I think the price is very appropriate for what you get.

Stayed: November 2017, travelled with family
Thank RenataBGP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pedro Jose V, Gerente at El Dorado Hotel, responded to this reviewResponded 19 November 2017

Dear RenataBGP,

Thank you so much for sharing your experience at El Dorado Hotel during your stay in Cuenca.

I am delighted to know that you found your stay with us as an excellent experience, I will pass your comment regarding our service to our staff.

Once again, thank you for your kind comments and we hope to serve you in a near future in this hotel, your home in Cuenca.

Atentamente,


Ing. Pedro Vázquez M.
GERENTE GENERAL
EL DORADO HOTEL

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 August 2017 via mobile

The staff was really helpful, the breakfast is adequate including an omelette bar. The rooms are clean and modern. Internet was fast enough to do business. The location is ideal and the streets are walkable at night. I would stay again if I had business here. If I were traveling for fun I might choose someplace more culturally interesting.

Stayed: September 2017, travelled on business
Thank the_moon_is_smaller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pedro Jose V, Gerente at El Dorado Hotel, responded to this reviewResponded 19 November 2017

Dear the_moon_is_smaller,

Thank you for sharing your experience at El Dorado Hotel with other travelers around the world.

We are very pleased to know that our products and the service provided by our staff met your expectations. Indeed we are a business hotel by nature but our strategic location in the middle of Cuenca´s historic center makes it a perfect choice if you are traveling for leisure.

Best regards,


Ing. Pedro Vázquez M.
GERENTE GENERAL
EL DORADO HOTEL

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Reviewed 28 August 2017

The hotel El Dorado is well located. Inside Cuencas Old town. the staff is very helpful and the rooms have everything to relax and sleep really well. We had a very nice surprise cause the breakfast is included, but they offer buffet, with international food and also very local dishes like mote and tamales.

  • Stayed: August 2017, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Andysebas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pedro Jose V, Gerente at El Dorado Hotel, responded to this reviewResponded 19 November 2017

Dear Andysebas,

Thank you very much for sharing your experience at El Dorado Hotel with other travelers around the world.

We are extremely pleased to know that you had the opportunity to take full advantage of our strategic location just in the middle of Cuenca´s historic center, and we are also glad to know that the service provided by our staff and the quality of our products met your expectations.

Once again thank you for your kind comments and we hope to serve you in a very near future.

Sincerely yours,


Ing. Pedro Vázquez M.
GERENTE GENERAL
EL DORADO HOTEL

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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