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Reviewed 3 June 2012

Had a great 2 night stay here last month. The hotel is perfectly clean, the beds comfortable and the staff more than helpful. We thoroughly enjoyed the pools and even more so the breakfast in bed the next morning.
The price of the hotel is more than reasonable and the fact that the use of all of the pools is included is fantastic. To be able to start or end your day with a relaxing dip in the thermal waters is a great treat and really made a difference to our stay. We slept so well after a dip!
We had a great time and enjoyed the beautiful city, the lovely hotel and the friendly service.

  • Stayed: May 2012, travelled as a couple
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2  Thank Lisa G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 May 2012

This hotel was recommended to me by a recently made friend and we had a great 2 night stay. As soon as we arrived we where shown a choice of 2 rooms so we could choose which we preferred. This was a first for me and a really nice touch as the rooms differed in layout and style.

Next up was dump the bags and hit the hot pools. These are real underground hot pools also a first for me. They have 3 pools, the first is a warm 40'c, 10 minutes in there and you pop into the roasting 45'c pool for 1 minute and then a seemingly freezing 8'c pool for a cool off! You repeat the process 3 times and end up feeling like a new person! Oh and did i mention that access to the pools are included in the price! Also a first for me!

As is some times the case in many small hotels in the world the internet WiFi signal was not good on the top floor, i called down to reception and before i knew it some one had moved our luggage and given us a key to a room with a perfect signal.

At 6pm we received a call from the kitchen asking what we would like for breakfast, if we would like it in our room and if so what time! All this was included and outstanding for $50US a night.

The following day we asked reception if we could have some coffee brought to the room, the lady on reception asked if we would also like a hot cheese roll with that. I am always hesitant to order room service as it always seems a time for hotels to make big profits! But having relaxed and happy with everything i decided to roll with it..... It turned out to be $2US for everything!

Do it, do it, do it!

Room Tip: If you want WiFi choose a room nearer reception. Possibly the rooms at the back of the hotel are quieter.
  • Stayed: May 2012, travelled as a couple
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2  Thank 2people1lifecom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 April 2012

Terrible!!! Do not stay here. I have lived in Ecuador for 3 years and am totally used to the lack of service available in the country. We made a reservation 3 days in advance online and the owner called the next day to confirm the reservation. I told him through his website that we should be arriving between 5pm - 7p.m. as we have a 4-6 hour trip to get there depending on whether or not they are working on the roads or not. Due to a 1 1/2 hour delay for them working on the roads we did not get to the hotel till 6:30p.m. (within the estimated time.) Upon arriving we found that the gate was closed and locked. So we honked our horn to try to get someone to come out and unlock the gate so we could go in. After about 10 minutes a man came out of the house and stared at us from about 100´ away not saying anything or opening the gate. So I got out in the rain and approached the gate and asked him to open it for us so we could get in. He yelled back. "no hay servicio" or in english they are not open. So I yelled back and told him that we had a reservation and that they were expecting us. He yelled back saying he was the owner and that they were not open and to go away. I asked him if the owner was available which he replied I am the owner. Asking again and informing him that we had a reservation he just turned his back and walked back in the house. Terrible experience!

  • Stayed: April 2012, travelled as a couple
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8  Thank Ryan G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 August 2016 via mobile
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Stayed: August 2016, travelled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 June 2016 via mobile
Google Translation

Stayed: June 2016, travelled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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