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Reviewed 18 April 2016 via mobile

Stayed there for a night when the earthquake bit Ecuador and it was quite shaking even in Quito.

Liked the hotel that is better than your average Holiday Inn Express that are limited service hotels.

As everything was closed due to state of emergency, ended up having couple of beers and food at the hotel's bar.

The wireless network had some issues but I had wireless access point with me and set it up using the Ethernet connection that the room had.

The room was in very good shape considering that the hotel is eight years old.

Very good value for money and wouldn't mind returning.

Stayed: April 2016, travelled on business
Thank LoyaltyLobby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEXQuito, Director of Sales at Holiday Inn Express Quito, responded to this reviewResponded 19 April 2016

Dear Guest,

Thank you so much for your valuable comments that are very important to us. We are glad that you have enjoyed your stay at Holiday Inn Express Quito and that we have been helpful in providing our hospitality and services. We look forward to hosting you back in the near future.

Kindest regards,

Patricia Ferrín
Sales & Marketing Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 March 2016

This hotel is a gem! It seems like a 5 star retreat. We checked in extremely late due to our international flight and a simple email to the hotel was responded with assurances our room would be waiting, and it was. The lobby and room was always impeccable. I cannot say enough about the staff! At one point I had difficulty with an ATM across the street and mentioned it to Martin at the front desk and this gentleman went above and beyond by contacting the bank that owned the ATM and consistently ran across the street in his nice suit just to check up on us while we waited for the bank representative to show up! Other times Martin called and confirmed our Expedia booked tours for us (which picked us up right in the lobby of the hotel). The cleaning staff actually respected the "do not disturb sign" when placed on the door, which I is not always the case in many hotels, but when they did clean the room it was done swiftly and efficiently. The location of this hotel couldn't be better! There is a 24 hour McDonalds & a Burger King across the street when hungry for home at odd hours, but the best part is all of the local restaurants, and pub type bars situated just behind it. I felt very safe walking around in the night time coming back from having a few drinks. The cab from the airport is only $25 and 30 minutes & $5 into "old town". There are always hotel secure taxis waiting for use! The wifi was always string and always reliable.

  • Stayed: March 2016, travelled with friends
    • Location
    • Cleanliness
    • Service
Thank Pickle W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEXQuito, Director of Sales at Holiday Inn Express Quito, responded to this reviewResponded 28 March 2016

Dear Guest,

As always, we appreciate a guest such as yourself taking the time out of your day to comment on the Holiday Inn Express services. We are glad you have experienced an excellent stay and your satisfaction encouraging us to continue working towards the goal of a service excellence. We look forward to hosting you back at our hotel in your next lodging.

Sincerely yours,

Patricia Ferrín
Sales & Marketing Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 March 2016 via mobile

If u plan lot of time to visit the old town, then this hotel would require taking a trasportation there because it is in the modern part of town.

Room is huge n comfortable. Safe area. Staff are friendly. Lot of restaurant around. Breakfast is amazing . To my surprise, better here than hilton quito.

Stayed: March 2016, travelled solo
Thank Garitor1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEXQuito, Director of Sales at Holiday Inn Express Quito, responded to this reviewResponded 21 March 2016


Dear Guest,

We are glad to know that you enjoyed your stay at Holiday Inn Express Quito. Thank you for taking the time to let us your positive experience that encourage us to continue making the best efforts in order to provide a personalized service to our guests. We look forward to hosting you back in the near future.

Sincerely yours,

Patricia Ferrin
Sales & Marketing Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 March 2016 via mobile

The stay at this hotel is practice! No fridge no snacks in the room! It is for businessman who will spend the day out and need a very good internet connection to work just in case! Nice breakfast , shower and educated people! At the moment of the check out the maid send a radio advising about my charger I had forgotten ! Very nice attitude!

Stayed: March 2016, travelled on business
Thank gustavol278
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEXQuito, Director of Sales at Holiday Inn Express Quito, responded to this reviewResponded 21 March 2016

Dear Guest,

Thank you for letting us to know your valuable comments about your stay at Holiday Inn Express Quito. We are glad that you enjoyed your stay and we are confident to hosting you back in the near future and have the opportunity to serve you with our personalized service and hospitality.

Sincerely yours,

Patricia Ferrín
Sales and Marketing Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 February 2016

Good rate with excellent price/value ratio. All was fine, no doubts to recommend. May be breakfast needs to be improved. After third day breakfast start to be bored. To get more variety of meals could help, however when you ask for something they do everything to provide it for you.
I recommend this hotel.

Stayed: February 2016, travelled on business
Review collected in partnership with this hotel
Thank Esuzin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEXQuito, Director of Sales at Holiday Inn Express Quito, responded to this reviewResponded 2 March 2016

Dear Guest,

Holiday Inn Express Quito´s team is glad knowing that you have enjoyed your stay and that your service expectations were covered. We take into account your recommendation about the breakfast. We look forward to hosting you back and have the opportunity to provide you our hospitality.

Sincerely yours,

Patricia Ferrín
Sales and Marketing Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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