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All reviews the executive lounge great hotel concierge team escuela militar parque arauco chilli steam room the entire staff nice mall shopping mall business trip rain shower rooms are modern upscale neighborhood andes mountains would highly recommend this hotel restaurant staff
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Reviewed 6 August 2018

What a refreshing experience where staff are so genuine and friendly, always ready to help and genuinely passionate about Chile/ Santiago.
Excellent reception team members and excellent concierge team members. Nothing was too much trouble for them, and they recommended some fantastic places to visit and restaurants to try.

  • Stayed: August 2018, travelled on business
    • Value
    • Rooms
    • Service
1  Thank adrianhenryyu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gustavo P, Guest Relations Manager at Renaissance Santiago Hotel, responded to this reviewResponded 18 August 2018

Dear adrianhenryyu,
On behalf of the entire hotel team, we want to thank you for sharing your most memorable
experiences with us during your recent stay at Renaissance Santiago Hotel.

It is always encouraging to hear positive feedback, particularly when it comes from those who
matter the most – you! By taking pride in putting people first, we are not only executing the
mission of our founders, but exceeding the expectations of our valued guests.

Please note your feedback has been shared with the hotel team as a critical way of
understanding how we can continue to deliver great experiences. Thank you for staying at the
Renaissance Santiago Hotel and we hope you choose to create more memories here whenever
your travels bring you back to Vitacura.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 July 2018

The rooms are very comfortable, very clean and decorated with good taste. It's located a couple of blocks from Parque Arauco.
The breakfast was very complete and delicious. The bar and restaurant have amazing service and lovely food.
The staff is very welcoming and attentive.
The only negative I found was the internet connection. The wifi constantly disconnects.

  • Stayed: July 2018, travelled with friends
    • Value
    • Location
    • Service
Thank Vero M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlos S, Manager on Duty at Renaissance Santiago Hotel, responded to this reviewResponded 19 August 2018

Dear Vero M,


We are very happy that your experience at Renaissance Santiago was a delightful one. The design and location were carefully chosen in order to give our guests the most memorable experience, along with the great service and delicious food and beverage our bars and restaurants offer.
Improvement in our Wifi service is being done so our visitors can rely on it for better connection with their love ones and work requirements.

We will be waiting for your soonest return,
Kindest regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 July 2018

We stayed in this hotel in Oct last year as a part of our SA trip. Wherever we can we always stay within the Marriott group and Renaissance in Santiago was an excellent choice. The price was moderate, location great and service was excellent. There is a big shopping mall withing 5 min walk with a great range of shopping and dining options . Subway station is about 30 min pleasant stroll away. The onsite restaraunt provide exceptional Japanese/Peruvian cuisine. We had a great time and hopefully we will visit Santiago again in the near future.

  • Stayed: October 2017, travelled as a couple
    • Location
    • Rooms
    • Service
Thank vickyw6565
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlos S, Manager on Duty at Renaissance Santiago Hotel, responded to this reviewResponded 28 July 2018

Dear Vicky W


First I would like to start by saying a big "thank you" for your loyalty towards Marriott and its numerous brands all over the world.
We are very happy that your stay with us was such a pleasent on, specially when it comes to the service provided by our staff, our daily number 1 objective !
We will be expectant of your soonest return to REN Santiago so you can keep enjoying the wonders of our cuisine at Shinsei restaurant as well as Catae restaurant, D-Bar and Kaitek bars.

Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 July 2018

The Renaissance in Santiago, Chile is one that I will continue to visit. The hotel is absolutely beautiful, modern, impeccably clean and most of all the customer service is exceptional. The pool area is beautiful and the Club level is an amazing gathering place. The restaurant offers great food at reasonable rates.

Room Tip: I like corner rooms that tend to be more quiet and offer panoramic views.
  • Stayed: March 2018, travelled on business
    • Location
    • Rooms
    • Service
Thank EricDiaz007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melissa Y, Gerente en Turno at Renaissance Santiago Hotel, responded to this reviewResponded 23 July 2018

Dear Eric D,

Thank you for sharing your experience at Renaissance Santiago Hotel.
We are very happy to know that your stay with us has met your expectations and pleased your senses. We appreciate your excellent rating and we will be waiting for your soonest return to continue discovering something marvelously new every day.

See you soon!

Melissa Yañez
Manager on Duty
Renaissance Santiago Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 July 2018

Excellent hotel, a short walk from Parque Arauco Mall via the pedestrian bridge.

Lounge is as great as stated by the other reviews, with lengthy breakfast hours and decent selection, or a wider selection is available in the restaurant on -1 (many rates include this).

Breakfast in the restaurant was included in my particular rate, and was excellent as well.

I arrived early twice at this property for separate stays. Once I was offered access to the gym to change and shower, which was much needed as I had come off a long flight and had to immediately head to the office. On the second occasion, I was told to wait 30 min, and generously offered to go to the lounge for breakfast (normally not offered on the arrival day). This kind of attention to detail was amazing, especially because I hadn't asked for anything beyond storing my bags.

Andes view rooms were wonderful, especially if you managed to see a sunrise or sunset. I loved the showers in the room as well. I was upgraded to this room with Gold without asking, and also offered a welcome drink and chocolate.

Gym is small but has a good variety of equipment.

Service everywhere was amazing, whether in the lounge, at the front desk, or at the gym.

Airport transfer is offered, though it was excessively priced.

Only minor item is that the concierge email offers items such as a dental kit and shaving kit, which typically are free at other hotels if available, but this hotel charges for them. They should specify that fees apply in the email.

There is one major negative here was the WiFi constantly disconnects (occurred on multiple devices at multiple spots in the hotel). Normally I would not consider a property with WiFi issues to be rated a 5, but the internet was otherwise very fast while connected, and there are so many other positives about this property.

Stayed: July 2018, travelled on business
Thank PolarBear777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melissa Y, Gerente en Turno at Renaissance Santiago Hotel, responded to this reviewResponded 23 July 2018

Dear PolarBear777,

On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at Renaissance Santiago Hotel. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you!

Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Renaissance Santiago Hotel and we hope you choose to create more memories here whenever your travels bring you back to Santiago .

Sincerely,

Melissa Yanez
Manager on Duty
Renaissance Santiago Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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