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All reviewsclub levelpool and spa areachillitop floortiramisuthe financial districtexecutive floorjunior suiteconcierge staffcar serviceexcellent hotelw hotelpublic areaslas condesnice neighborhoodrestaurants and shopseaster island
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Reviewed 10 April 2018

A lovely 'colonial style' hotel in a very pleasant area. We have stayed before about 4 years ago. We checked in early form the airport and as our room was not ready we went up to the spa. Lovely and quiet with surreal views of the city and mountains. Had a swim before going to our room just after lunch. We booked a club room so had access to the VIP Club Lounge where the food was very good indeed. We also had a credit for 100 dollars so had an excellent meal in the restaurant in the evening. Staff very helpful and proficient. I would certainly recommend this hotel.

Room Tip: Facing the main road on the corner.
  • Stayed: February 2018, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Givelin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 April 2018

I had stayed at the Ritz in Santiago a couple of years ago and loved it; hence I stayed there twice on this past trip. It did not disappoint! The rooms have all been renovated with a more modern feel. Impeccable as always.
Great staff and service.

  • Stayed: March 2018, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Carolyn B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 April 2018

This being our first trip to Santiago (and South America), we liked the hotel's location in a very modern and business-like area of the city. It was easy to walk to nearby restaurants, cash machines etc. The older part of the city, with more of the sights, is a taxi ride away (we found it easy to get around Santiago with taxis and Uber).

The hotel itself is really nice, a classic Ritz Carlton type property with what looked like a recent remodel. Our rooms were beautiful as well and very clean.

We had a couple of minor hiccups. One was very noisy remodeling work on the floor above, which occurred not just during the weekday business hours but - unexpected by the staff - during the weekend as well. The staff did do a nice job getting it stopped when the work went outside designated hours. The other was that our room service order was missing some items we had ordered as well as standard items such as napkins etc. While the delivery person was very apologetic and promised to promptly return with these items, we were done with our meal by the time they rectified the situation.

These were minor issues. The concierge was very helpful both before and during our stay, helping us set up a great city tour and making some good restaurant suggestions. We made good use of the Club level lounge for breakfast, snacks and water bottles. We also thought the hotel was a good value, at least in US$. We do intend to return to explore more of Chile some day, and will stay here again.

  • Stayed: February 2018, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank BGosivetti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 April 2018

I took a from the airport to the hotel and arrived in about 25 mins with no traffic. It was late evening from an Raster Island flight. There several other guests on the same flight also at check-in, which took a little longer than usual.
I Stayed in a newly renovated room on the 5th floor, very nicely done with beautiful sunset views m. I had breakfast included in the room rate. Breakfast was very good- pastries, bread, fresh fruit, yogurt, jams, tea, milk, fresh pressed juices, cheeses, lunch meats and cooked The hotel has a spa with steam room, sauna, showers two relaxations loungers, and lockers. There is also an indoor rooftop pool with bar and workout room. I had a 50 massage which was good and needed after a day of touring. entrees that change daily.
Hotel is located about 1-2 mins walk to metro station. I found the metro entertaining, safe, cheap and very easy to use. It is also about 2 blocks away from a hop on hop off tour stop. In addition there are several good restaurants also within walking distance.
Overall I definitely recommend!

Stayed: February 2018, travelled solo
1  Thank jndst12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 March 2018

The Ritz doesn't disappoint! We enjoyed chatting with the waitstaff, had an amazing burger for lunch, and used the driver service to and from the airport. The location is Las Condes is perfect for exploring, and is all around a wonderful neighborhood. From top to bottom, it was the type of excellent service that you'd expect from the Ritz!

  • Stayed: March 2018, travelled as a couple
    • Value
    • Service
1  Thank Jill O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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