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1 - 6 of 191 reviews
Reviewed 8 February 2018

I booked this hotel via British Airways holidays. I’m actually really surprised how this passed BA’s criteria. There are four blocks. When you arrive you have to find the office which is in zone B and not the main reception. Whilst I can say the staff were very kind and tried to be helpful, they don’t speak much English so you almost need to know some Spanish. My apartment was based on floor 20 in Zone A and you consistently have to wait long periods for a lift. The apartment was in very poor condition. The portable AC unit kept breaking down, utensils were broken. I was booked on a B&B basis but no breakfast or food was provided. There were no instructions or fire procedures and it felt unsafe. The safe had no batteries in to be able to use it so I had to purchase my own. The pool area on the roof was good, along with the downtown location and staff but in general, I don’t recommend this place to stay.

  • Stayed: January 2018, travelled solo
    • Location
    • Rooms
    • Service
Thank Lee_Melbourn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 March 2017 via mobile

We booked this hotel through BA website so expected it to be to a certain standard. No. Sadly not. Dirty flooring, feet filthy first day as we kicked shoes off on entering. Shower mouldy. Damp smell in there. The fans moved the hot air around the room. Sleeping was a problem. Bed comfortable though, that was something. Breakfast was a loaf of white cheap bread left in the room and few pats of butter and jam left in fridge with juice box and small milk carton. We left it and bought fruit and cereal. A total con. Location was good

Stayed: March 2017, travelled with family
1  Thank Gillian S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 November 2016

If you want an apartment right in the centre of Santiago, this place is ideal. The kitchenette has just enough space and equipment to cook your own meals, Santa Isabel supermarket is literally across the road, and you are right in the middle of town. It is a bit noisy, which you would expect in the centre of a big city, but it is very convenient and comfortable. However, it is not very clean - there was dirt and accumulated dust everywhere. Santiago is quite an expensive place to stay, and the apartment we rented from BMB Suites was a reasonable price. Staff are really nice.

When we arrived, we asked at reception where the BMB office was, and they gave us very clear directions. It was also easy to find the apartment, the (small) pool and the laundrette. The wifi worked fine and there were good views from the roof terrace.

  • Stayed: November 2016, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank Neatham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 September 2015

This is not a hotel but more like an apartment accomodation with a few rooms in a large building. The main lobby men couldn't really speak English and told me the reception was on the 11the floor. After 20 minutes of lugging my bags around I found reception was on the 2nd floor in a small room in tower B. There were no signs. Neilson at reception was rather friendly with good English. The room itself was a bit dated, no hair dryer, safe was jammed door and my main door catch was a bit dodgy, with a loose screw needing tightening daily otherwise I couldn't shut the door, but overall was fine for my short stay. Neilson booked me a taxi for my departure who showed up promptly. The breakfast was bread and cereal with juice and milk in fridge. There was a supermarket accross the street too. Was not bad but not great either

Stayed: September 2015, travelled solo
2  Thank anderton_laura
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 March 2015

Good/great position in the city. Has a good supermarket right across the road. Plenty of shops and streets vendors all around and a good selection of restaurants very nearby
On arrival we gave our paperwork to the gentleman at the entrance reception and he called the BMB manager down. We were then taken to the BMB office on the second floor for check in. Very efficient and friendly check in. However we were slightly early and our room wasn’t ready so he kindly held our cases until 2.30pm when we could have our room
We were escorted to our room on the 9th floor in the C block where the housekeeper was waiting. Unfortunately we don’t speak Spanish and she didn’t speak a word of English so the welcome was lost on us completely.
We were disappointed with the room. Although it’s serviceable it’s very basic. The kitchen area had a fridge, microwave, kettle, toaster and a two ring hob. You would find it very difficult to cook anything, only one tiny frying pan and one pot supplied, nothing for the microwave and no cooking utensils at all! The breakfast is left in the fridge daily (bread, spread, jam, milk, juice). However if you don’t use what’s there it’s not replaced/topped up. The couple of tea bags supplied on day one never got replaced at all. Thankfully the supermarket has good opening hours
The portable air conditioning was a floor standing fan that we kept on high speed all the time and it really didn’t bring the temperature down just move the air around ( I saw 37.4 degrees recorded on the street display!) the room was unbearably hot all of the time
Good powerful shower, but again very basic bathroom, not even a shelf to put anything on. Liquid soap, shampoo and conditioner was supplied
We tried to call the 24hr reception from the room phone several times but couldn’t get any connection at all (BMB reception was in a different block), apparently they allow a 10 min telephone call the Europe for free. Good included wi fi
I think there are 30 floors in all and on top is a swimming pool for the use of. Its very clean but very shallow (lovely and cold though). Excellent views over the city from the pool area
From what I could see this place has residential apartments and flats as well as holiday apartments. We could hear dogs barking out in the hall at times
Overall it was ok and met our needs just about for three days. It really needs air con though and the room in my opinion was not 4 star as it was sold to us by our travel agent more 2 star

  • Stayed: March 2015, travelled as a couple
    • Value
    • Location
    • Service
5  Thank Ukoneuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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