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Reviews (262)
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All reviewsclarke quaysmall hotelgreat locationfree washer and dryerrooftop jacuzzisouth bridgestayed nights recentlystreet facingbreakfast rangerain headsmall poolbreakfast startsloft roomironing board and ironthe breakfast areashaving kitchinatown point
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Reviewed 20 April 2017 via mobile

Very friendly, helpful staff. Location was excellent being close to Clarke Quay MRT and Chinatown under 10 minute walk away. Rooms clean and comfortable.
Sadly we did not have time to use the roof top facilities (spa pool & sun deck)

Stayed: April 2017, travelled with family
Thank NZTraveller_2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tanjunxian, Manager at Hotel Bencoolen - Hong Kong Street, responded to this reviewResponded 4 July 2017

Dear NZTraveller_2013,

Thank you for taking the time to give us your feedback about your stay at our hotel. I'm glad that you found our location convenient for its proximity to many great attractions.
We look forward to welcoming you back to stay with us again.

Warm regards,
Tan Jun Xian
Marketing Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 April 2017

The hotel was about a 3.5 star. Rooms were very small and barely enough space for 2 people's suitcases. The staff was nice and courteous, no problems there. The location was good but there are several Hotel Bencoolen....so when walking it is hard to get to the right one. Finally had to take a bus because at the wrong end of town. The breakfast was basic in the little space provided. Once inside the door....small sitting area for waiting around and eating. Staff was very nice. Location was good, restaurants around the corner and other stores. Will just have to know your way around Singapore, I was only there 2 days. Not enough time to get my boundaries...catching a cruise ship. May not stay here again only because of size of room. Cost was affordable but now I see why....
Definitely would not have kids in a small room, not sure if they have larger rooms for more money or lofts. Most hotels at 3-4 star have small rooms....must go to 5 star for larger rooms it appears.

  • Stayed: March 2017, travelled with friends
    • Rooms
    • Cleanliness
    • Service
1  Thank glogodschild50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tanjunxian, Manager at Hotel Bencoolen - Hong Kong Street, responded to this reviewResponded 4 July 2017

Dear glogodschild50,

Thank you for choosing us and glad to receive your kind compliments. We are very happy knowing you enjoyed your stay with us and look forward to welcoming you back to enjoy another relaxing visit in Singapore.

Warm regards,
Tan Jun Xian
Marketing Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 April 2017 via mobile

Nice small hotel centrally located, quiet street considering that it is Singapore, friendly staff. The pool is quiet small more of a spa. Breakfast starts a bit late for the early starter but is fine.

Stayed: April 2017, travelled as a couple
Thank bristlesDenmark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tanjunxian, Manager at Hotel Bencoolen - Hong Kong Street, responded to this reviewResponded 4 July 2017

Dear bristlesDenmark,

Thank you for your review and for choosing us. I'm happy that you enjoyed your stay and I'm looking forward to having you again as our guest.

Warm Regards,
Tan Jun Xian
Marketing Manager

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Reviewed 13 April 2017 via mobile

We stayed here for 3 nights with 2 kids and 2 adults in 606 loft room.
The room is spacious and very clean.
Walking distance to Clarke Quay, MRT station, Raffles, Fullerton, and Merlion Park.
The staff is nice and helpful.
Nothing to complain about this hotel. Everything is good.

Stayed: April 2017, travelled with family
Thank Syntha D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tanjunxian, Manager at Hotel Bencoolen - Hong Kong Street, responded to this reviewResponded 22 May 2017

Dear Syntha D,

Thank you for your amazing review! We truly appreciate your kind words about our team. It's definitely a boost for us every time we hear positive reviews such as this. We hope we will see you again soon, and look forward to be of assistance for another great stay.

Warm regards,
Tan Jun Xian
Marketing Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 March 2017

Positive:
Very conveniently located to explore the city, spacious room, comfortable bed, good water pressure, excellent WiFi connection (see picture), hot water kettle available, air conditioning worked well, nice little pool/spa area, exceptionally friendly and helpful staff.

Negative:
The breakfast area is so small that we had to wait for ten minutes until two seats opened up. Food was not replenished very quickly. They definitely would need more than just one person in the breakfast area and a dish washer (the person had to wash the dishes by hand).
In the bathroom there was no toilet brush. Hotel was also a little pricey.

Overall:
Despite the rather bad breakfast experience I would recommend this hotel.

  • Stayed: January 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Oliver K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tanjunxian, Manager at Hotel Bencoolen - Hong Kong Street, responded to this reviewResponded 22 May 2017

Dear Oliver K,

Thank you for taking the time to review your stay with us. I am very pleased to
hear that our team made your stay pleasant. We are currently looking into ways to improve our breakfast services and we will continue to work hard to give all our guests enjoyable stays. We look forward to welcoming you back for another stay.

Warm regards,
Tan Jun Xian
Marketing Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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