We arrived on 1 1 Dec for our quarantine and I was so happy to be assigned this hotel for our 2 week stay. I'd already been to their restaurant and knew it to be a good hotel but staying here for a whole fortnight just blew my mind. They even surprised us with a massive anniversary celebration table all decked out with goodies. While their infinity pool looked amazing (we were not allowed to leave the room during our quarantine) we were more than compensated by the friendliness of the staff right from check in to the time we board our taxi home! I could not have asked for a better experience. This definitely turned out to be a highlight of my 2020!

Unfortunately we needed to cancel our stay in Jen Orchardgateway due to the current travel restrictions in regards to Covid-19. Despite our sadness that we needed to cancel our trip and all the influences beyond our control, the hotel managed our cancellation with a high level of flexibility and really showed a lot of goodwill to please their customers.
We highly appreciate that high level of flexibility and can only further recommend the hotel for it’s professionalism and for being so customer-friendly! Thanks a lot, we will for sure plan another stay as soon as global situation allows!!!

Stayed at this hotel for a day staycation with the family just to wind down. No major complaints. The room is clean and comfortable. The bed is so nice to sleep on that I wish I do not need to get out from it. Most necessities that we require were available. No problem to the speed of the wifi. TV channels are aplenty. More importantly, the staffs attending to us during check-in and check-out were friendly, The location is excellent for those who wants to spend their time shopping considering the many major shopping centres situated within few minutes walking distance from the hotel. Oh. I love that there is this vending machine to purchase tidbits or necessities if you are lazy to get our from your hotel. For those who will be driving, do note that there is free parking. So do not fret about it! No major complaints, really.