Front desk staff are like robots. Do not know what hospitality means. I queued 10 minutes to check out just now (there was only one staff at the reception) and there was no attempt to find other colleagues to help. Sometimes I wonder what kind of St Regis is this.
Dear jetsetting monster,
Thank you for taking the time to share with us your feedback. Please accept my sincere apologies that your recent stay was marred by your check-out experience. We take your feedback seriously and are investigating it in greater detail to ensure we address it appropriately. We are delighted that you had experienced great service from our doorman and porters, and we will certainly share your compliments with them.
We greatly appreciate your feedback as we strive to deliver exceptional experiences for all our guests. Please rest assured we will make the necessary improvements and ensure a higher quality of service delivered throughout the hotel. We look forward to another opportunity to welcome you back to a much better experience in the future. If there is anything we can assist with, please do not hesitate to ask.
With warmest regards,
Allen Howden
General Manager
We spent several days at the St Regis in Singapore and were really impressed. From the very welcoming check in procedure to the time we left we were very well taken care of by the wonderful staff. The doorman, Ali , deserves a special mention. He was courteous and friendly and nothing was too much trouble for him. He went out of his way to give us the best service.
The st regis service is really one of a kind. This is our 2nd time here. Our butler Wilber also exceeded our expectations. Thankful to have found a filipino staff here at St Regis ❤️ The hot chocolate and coffee service from our butler is exceptional! Thank you for always going over and beyond our request ❤️ we stayed at Room 810, a Caroline Astor Suite and we are very thankful for the upgrade because of our Titanium statusZ
The pillows are a bit hard here but you can request for softer ones ( again, the best service!) The tv in the bath tub is not working.. but even so we enjoyed our nightly bubble baths!
We have stayed at many marriott hotels here in SG but St. Regis is just the best ❤️ thank you so much to all the staff. We will definitely be back again!
Highly recommended with beautiful spatial rooms elegantly furnished with a beautiful view on the 12th floor. Impeccable service above all else, from welcoming as soon as we arrive by Mr. Gobi. Attention to detail room service from replenishing water to tea and coffee to pressing clothes. The night manager (One) is outstanding as he dealt with a transport issue we had one late evening. The entire hotel crew is to be commended. The hotel is extremely well situated to the botanical garden of Singapore within walking distance, which is the best in the world and not to be missed. The orchid section is sublime!
A very elegant shopping mall is also very close by. The hotel is also near some gorgeous villas tucked away like Beverly Hills.
The St. Regis was a wonderful experience. They treated me very well during my week. The rooms well appointed and a classic place. The meals were excellent including the large breakfast buffet. Wilbur and Daniel even celebrated my birthday by bringing me cakes and singing a song while Lou wrote a card for me along with the gift of special chocolates. What a surprise occasion since I was on travel the day of my birthday and I will always remember how they celebrated for me. Thank you St Regis hotel and employees. I will certainly return.
