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“Unskilled front desk and too small a room”

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Fragrance Hotel - Sapphire
Ranked #169 of 317 Hotels in Singapore
Reviewed 11 July 2016

booked a rom through on line .Though the rate was reasonable the room was too clumsy and small.Singapore tourist will like the rate but the harsh way the front desk ladies behave is disgusting.
I dont recommend this place for tourists because of the following reasons
1 the welcome service of the front desk staff is really unprofessional in a touristy place like Singapore
2 the room though priced low in booking sites is too small .if you are comfortable in 25 sq ft area then its ok
3 the linen yhough white is not clean
4 the toilet supply is a dispenser of liquid soap which is inferior and may cause an ugly feeling with that cheap odour
5 the coffee and tea bags provided is just two and if you call the house keeping they will sure make fun of you
6 drinking water is a priced comodity
7 generally the ambiance is too bad for a tourist and i will never recommend as they are highly unhygenic in every bit of room serive they provide

Room Tip: Ask for your wifi connection and toiletries and tea coffee bags to the grim faced lady at the desk
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  • Stayed: July 2016, travelled with family
    • Location
    • Cleanliness
    • Service
Thank DrFrancisXavier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GlobalPremiumHotels, Guest Relations Manager at Fragrance Hotel - Sapphire, responded to this reviewResponded 4 August 2016

Dear DrFrancisXavier,

It is regrettable the hotel was unable to fulfil the expectations of your stay.

Whilst you had been satisfied with the low and reasonable rate you had paid for the stay, you might have overlooked the fact that the property is of a budget hotel category. That said, there are certain inevitable trade-offs when comparing to a stay in a three, four or five-star property. I am in the hope that travellers will come to understand that the room size will be smaller and the amenities offered will not be as luxurious and abundantly available as the higher star category counterparts.

Nevertheless, please accept my apologies for this less than satisfying stay experience at the hotel.

Regards,
Jack Chee
Customer Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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14 - 18 of 316 reviews

Reviewed 19 June 2016 via mobile

Towels and water bottles were changed/replenished daily. Room was small. It was also clean, but not squeaky white/clean. There was free wifi and tv, but only 1 English channel (Star Movies). You get what you pay for, considering that this hotel is quite cheaper compared to other hotels in SG.

Stayed: June 2016, travelled with family
Thank Mara S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 May 2016

spacious room, clean and fresh linen supplies and good supplies of other room amenities...the staffs in housekeeping and front office are friendly and hospitable. Hotel location is very accessible to supermarkets and budget restaurant and walking distance to train station.

Room Tip: odd room numbers are more spacious
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  • Stayed: April 2016, travelled with family
    • Value
    • Cleanliness
    • Service
2  Thank nemsginne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 May 2016

I spent 2 nights in a Superior double. The room is small but the layout good and is fine for a few days stay for a couple. The room was quiet and clean with a good shower and bathroom. For the budget price, this is one of the best options in Singapore for the budget traveller

  • Stayed: May 2016, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Nod069
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 May 2016

Location is far from the busy Singapore central area but is a relief from all the noise of vehicles, relaxing in fact. No issue on transportation but I guess that is because that is not an issue anywhere in Singapore. Clean room, change and clean up everyday. I bit small compared to our hotel in KL albeit more expensive, but bed is ok and TV is ok plus they have my coffee and coffeemaker in the room which is very important to me. Overall, nice place to stay, recommendable although just for leisure.

  • Stayed: March 2016, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Kij T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Fragrance Hotel - Sapphire

Address: 3 Lorong 10 Geylang | Geylang, Singapore 399037, Singapore
Region: Singapore > Singapore > Geylang
Amenities:
Business Centre with Internet Access Free Parking Wheelchair access
Hotel Style:
#6 Best Value Hotel in Singapore
Price Range: €37 - €70 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Fragrance Hotel - Sapphire 2.5*
Number of rooms: 50
Reservation Options:
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Also Known As:
Fragrance Hotel Singapore
Fragrance Hotel - Sapphire Singapore

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