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archibaldponcedeleon
Makati, Philippines

Hotel Review

4.0 of 5 bubblesReviewed 1 Feb 2020
Hotels plus are:
near NUS (where I took training)
near bus station, very easy to travel the city
near the airport
room is cozy, right size
staffs are very accommodating and helpfull
there are restaurant and 7-11 near the hotel!

Hotel con
breakfast selection is not that many
bed a bit hard than normal
Date of stay: January 2020
Trip type: Travelled on business
Review collected in partnership with this hotel
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SantaGrandHotels, Hotel Manager at The Quay Hotel West Coast, responded to this review
Responded 2 Feb 2020
Dear Guest,

We are thankful that you choose Santa Grand Hotel for your stay.

Thank you for the compliment and comments, we will try our best to improve our shortcomings. We look forward to seeing you again and will always have your needs as our highest priority.

Please do visit our hotel website santagrand.sg for any promotion.

Team Santa Grand Hotels
Beyond Boutique, Experience like a Local.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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1 - 6 of 236 reviews
Reviewed 11 January 2020

We flew in at extremely early hours of the morning and were exhausted. The staff greeted us with umbrellas to get out of the taxi as it was raining, and took our bags up to our room for us. They even offered to extend our check out because of how tired we were. Extremely great customer service. Room was very clean and nice decor. The shower had great water pressure and aircon worked splendidly. Our adaptor wasn’t working so they offered theirs for us to borrow. Breakfast in the morning was very filling with a lot of variety to choose from. Would definitely recommend this place! 10/10

Date of stay: January 2020
Trip type: Travelled as a couple
Review collected in partnership with this hotel
Thank Sightseer33111700320
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SantaGrandHotels, Manager at The Quay Hotel West Coast, responded to this reviewResponded 14 January 2020

Dear Sightseer33111700320,

Thank you for the awesome review and rating!

We are glad you enjoyed your stay with us and experience our Team service with local hospitality touch.Hope to be of service to you again in near future.


Sylvia
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 January 2020

A brief stay, nice breakfast, easy for transport, walk to East Coast beach, buses easy to city, pleasant staff and large room. Small pool but was quiet so it was relaxing. Plenty of good local food places walking distance nearby and try the great gelato place, Bird of Paradise.

Date of stay: January 2020
Trip type: Travelled solo
Review collected in partnership with this hotel
1  Thank Applecool
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SantaGrandHotels, Manager at The Quay Hotel West Coast, responded to this reviewResponded 14 January 2020

Dear Applecool,

Thank you for your awesome review and rating on your recent stay in our East Coast property.

We hope to be of service to you in near future and looking forward in welcoming you again!

Sylvia
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 December 2019

Spacious rooms + windows + individual air-con + windows that open if you want more fresh air + nice cafes, restaurants and foothills around the corner + friendly staff + clean + reasonably priced. Most Singapore Hotels are high-rise so that windows cannot be opened, (jumpers). However the engineering departments keep the air-con on 100% recirculation - it's cheaper to cool yesterday's recycled breaths, including bacteria, than to conform to International Standards and provide 30 cub m of fresh air make-up per person per hour. And many rooms are tiny and don't even have windows. Like sleeping in a drawer. Or a coffin...

Date of stay: December 2019
Trip type: Travelled on business
Review collected in partnership with this hotel
Thank Calvin D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SantaGrandHotels, Cluster Hotel Manager at The Quay Hotel West Coast, responded to this reviewResponded 20 December 2019

Dear Calvin D,

Thank you for this great review!
We are very glad to hear that you truly enjoyed your stay with us!
We hope to see you again and book directly via our revamp website for any promo deals.
Looking forward to be of service to you again.

Please do visit our hotel website santagrand.sg for any promotion.

Team Santa Grand Hotels
Beyond Boutique, Experience like a Local.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 December 2019

Good respnose , But i was waiting at reception nearly 40mins for Receptionist in the time of 5Am , remaining all is good , Receptionist also a good in nature & welcomed .

Everyone must visit & stay in this hotel for best comfortable .

Room tip: Room is good , Well maintained & I liked too much , but little costlier .
Date of stay: December 2019
Trip type: Travelled on business
Review collected in partnership with this hotel
Thank thilak317
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SantaGrandHotels, Cluster Hotel Manager at The Quay Hotel West Coast, responded to this reviewResponded 14 December 2019

Dear Thilak317,

Thank you for this great review!
We are very glad to hear that you truly enjoyed your stay with us!
We hope to see you again and book directly via our revamp website for any promo deals.
Looking forward to be of service to you again.
Please do visit our hotel website santagrand.sg for any promotion.

Team Santa Grand Hotels
Beyond Boutique, Experience like a Local.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 December 2019

I stayed in here while visiting universities in the area. Buses were convenient, quick and cheap way to get around. The food in the neighborhood was great, some options (including a 7-11) within meters, and if you are up to a walk or a short bus ride there are many more food centers nearby.

The staff were friendly and efficient, my room was comfortable and clean. The bathroom small but functional.

Date of stay: December 2019
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank domm639
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SantaGrandHotels, Cluster Hotel Manager at The Quay Hotel West Coast, responded to this reviewResponded 12 December 2019

Dear Domm639,

Thank you for this great review!
We are very glad to hear that you truly enjoyed your stay with us!
We hope to see you again and book directly via our revamp website for any promo deals.
Looking forward to be of service to you again.

Please do visit our hotel website santagrand.sg for any promotion.

Team Santa Grand Hotels
Beyond Boutique, Experience like a Local.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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