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Spacious rooms + windows + individual air-con + windows that open if you want more fresh air + nice cafes, restaurants and foothills around the corner + friendly staff + clean + reasonably priced. Most Singapore Hotels are high-rise so that windows cannot be opened, (jumpers). However the engineering departments keep the air-con on 100% recirculation - it's cheaper to cool yesterday's recycled breaths, including bacteria, than to conform to International Standards and provide 30 cub m of fresh air make-up per person per hour. And many rooms are tiny and don't even have windows. Like sleeping in a drawer. Or a coffin...
Date of stay: December 2019
Trip type: Travelled on business
Review collected in partnership with this hotel
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SantaGrandHotels, Cluster Hotel Manager at The Quay Hotel West Coast, responded to this review
Responded 20 Dec 2019
Dear Calvin D,
Thank you for this great review! We are very glad to hear that you truly enjoyed your stay with us! We hope to see you again and book directly via our revamp website for any promo deals. Looking forward to be of service to you again.
Please do visit our hotel website santagrand.sg for any promotion.
Team Santa Grand Hotels Beyond Boutique, Experience like a Local.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Payments made by partners impact the order of prices displayed. Room types may vary.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
Good respnose , But i was waiting at reception nearly 40mins for Receptionist in the time of 5Am , remaining all is good , Receptionist also a good in nature & welcomed .
Everyone must visit & stay in this hotel for best comfortable .
Room tip: Room is good , Well maintained & I liked too much , but little costlier .
Date of stay: December 2019
Trip type: Travelled on business
Review collected in partnership with this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SantaGrandHotels, Cluster Hotel Manager at The Quay Hotel West Coast, responded to this reviewResponded 14 December 2019
Dear Thilak317,
Thank you for this great review! We are very glad to hear that you truly enjoyed your stay with us! We hope to see you again and book directly via our revamp website for any promo deals. Looking forward to be of service to you again. Please do visit our hotel website santagrand.sg for any promotion.
Team Santa Grand Hotels Beyond Boutique, Experience like a Local.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
I stayed in here while visiting universities in the area. Buses were convenient, quick and cheap way to get around. The food in the neighborhood was great, some options (including a 7-11) within meters, and if you are up to a walk or a short bus ride there are many more food centers nearby.
The staff were friendly and efficient, my room was comfortable and clean. The bathroom small but functional.
Date of stay: December 2019
Trip type: Travelled on business
Value
Location
Service
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SantaGrandHotels, Cluster Hotel Manager at The Quay Hotel West Coast, responded to this reviewResponded 12 December 2019
Dear Domm639,
Thank you for this great review! We are very glad to hear that you truly enjoyed your stay with us! We hope to see you again and book directly via our revamp website for any promo deals. Looking forward to be of service to you again.
Please do visit our hotel website santagrand.sg for any promotion.
Team Santa Grand Hotels Beyond Boutique, Experience like a Local.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
The room condition is just as old as an old hotel but they are cheap and have kind employees. The breakfast was terrible, so I ate only one day out of five days So I recommend you don't choose breakfast option.
Date of stay: November 2019
Trip type: Travelled on business
Review collected in partnership with this hotel
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SantaGrandHotels, Cluster Hotel Manager at The Quay Hotel West Coast, responded to this reviewResponded 7 December 2019
Dear Puremeee,
Thank you for providing your feedback . We will take note of your feedback. We hope to see you again and book directly via our revamp website for any promo deals. Looking forward to be of service to you again.
Team Santa Grand Hotels Beyond Boutique, Experience like a Local.
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location is very convenient for my business itinerary. There were various restos just nearby that one can easily choose to dine in ...with reasonable prices. Room was clean, bed and pillows were comfortably soft. Room is smaller than my expectation but I don't for a single traveler like me, it was sufficient. The bathroom has sufficient space which was excellent. I truly appreciated it that there were coffee and tea with electric kettle in the room.
Date of stay: October 2019
Trip type: Travelled on business
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SantaGrandHotels, Manager at The Quay Hotel West Coast, responded to this reviewResponded 3 December 2019
Dear Sherpa401712,
Thank you for the wonderful review! We're very glad to hear that you truly enjoyed your stay with us. Looking forward to serve you again! Please Like us in FB and book direct with us in future via our hotel website santagrand.sg for more exclusive deals.
Team Santa Grand Hotels-Beyond Boutique, Experience Like a Local
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Value for money, a bit old but clean in general; friendly staff. Good location to walk to NUS; great access to bus station and habour front (vivo city). Room is decent and clean. The housekeeping is very thoughtful and nice
Date of stay: November 2019
Trip type: Travelled solo
Review collected in partnership with this hotel
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SantaGrandHotels, Cluster Hotel Manager at The Quay Hotel West Coast, responded to this reviewResponded 25 November 2019
Dear Danthi L,
Thank you for this great review! We are very glad to hear that you truly enjoyed your stay with us! We hope to see you again and book directly via our revamp website for any promo deals. Looking forward to be of service to you again. Please do visit our hotel website santagrand.sg for any promotion.
Team Santa Grand Hotels Beyond Boutique, Experience like a Local.
Report response as inappropriateThank you. We appreciate your input.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC