Situated just a stone throw away from clark quay and the Marina, the best thing about the hotel is its location. The view from the top of the hotel is just amazing and a thing to look out for. The room was spacious and neatly made but could need some refinement. Would definitely recommend for the location.
Saw the review title from the previous review from other guest and just copy paste and add poor customer service. Normally I do not give bad review unless its really bad. Well, it was not me to choose this hotel willingly but was force to stay here. Anyway just wanted to say that the customer service, helpdesk,even the manager on call is not up to expectation. Helpdesk did not check before answering my question, manager on call did not direct my concern and issue correctly but raise her voice to me and force me to made the laundry payment unwillingly. Poor customer service!!!!
My friend and it had booked and pre-paid for our accommodation prior to leaving Australia but on check-in were informed that we would have to pay an additional $50 a night to cover incidentals but were then informed that this was not necessary. We were then allocated rooms on the 8th floor of the hotel which were disgraceful to say the least. The room was old, dilapidated, dirty, stank and the entrance door had obviously been broken into as the lock was hanging off. I won't even begin to describe the bathroom which was disgusting. And why the request to pay for incidentals as there weren't any! Totally unacceptable so my friend and I complained to reception and were allocated much better rooms on the 16th floor. The only other thing to mention is don't expect to get a lift in a hurry as the hotel without going into ethnicity is full of rude people who just barge in front of you and generally have no manners whatsoever. Avoid this hotel it is a disgrace and definitely not 4 Star!
I hate leaving bad reviews, but I really was disappointed about this hotel given the cost. The location is good as it is centrally located and close to metro and other major attractions, but the rooms are not impressive. The bed was comfortable. The biggest mistake we made was prepaying for the breakfast buffet. This needs a huge improvement. The food was no better than a Marriott Courtyard hotel. It was pretty obvious the fruit was canned fruit. I highly suggest to save your money and go to one of the many places near the hotel. I also felt like I was being forced to eat at the sky lounge as we were "given access". The view is spectacular, but it's really "access" to the restaurant where everything is overpriced.
Stayed here for two nights , we have stayed here previously years back and thought our room was tired looking it was quite small but had everything you needed . The staff were helpful even whilst going through the covid 19 crisis. The location is good across the road from the metro station and an easy walk to Clarke quay , sun city and a 25 minute walk to gardens on the bay.
