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“New Majestic - no problems”
Review of New Majestic Hotel

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New Majestic Hotel
Ranked #95 of 315 Hotels in Singapore
Bangkok, Thailand
Level 6 Contributor
130 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
“New Majestic - no problems”
Reviewed 28 January 2012

This is a beautiful property conveniently located in Chinatown near the Outram Road MRT station. Before we arrived, we had some misgivings due to some critical reviews on tripadvisor. However, we thought that criticisms of breakfast were totally misplaced (were the critics expecting Claridge's or the Waldorf Astoria?), and we couldn't understand the complaints about hot water--as long as you leave it turned on, there seemed to be plenty of hot water. And, noise was not an issue, perhaps because we were there over the Chinese New Year weekend.
In short, we would strongly recommend this hotel to others and would almost certainly stay at the New Majestic if we go to Singapore again.

Room Tip: All the rooms are different, so I am not sure how you choose a room. But we were glad to have a roo...
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  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank KenaiAlaska
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UnlistedCollection, Manager at New Majestic Hotel, responded to this review, 14 February 2012
Dear KenaiAlaska,

Warm hellos from the team at New Majestic Hotel! Thank you for your generous compliments. We're extremely pleased that you enjoyed your stay and look forward to having you back with us soon!

Best regards,
Mae Noor
Marketing Communications Manager
Unlisted Collection: Singapore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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707 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (142)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Slovak first
  • Spanish first
  • Thai first
  • Any
English first
Perth, Australia
Level 6 Contributor
106 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
Reviewed 10 January 2012

I travel to Singapore for work several times a year and I am familiar with most of the hotels catering to both the business and leisure markets. With a one night stopover planned en route to Europe I wanted to try something different and was looking forward to staying at the New Majestic. The service was great, with the desk staff working very hard to make our stay enjoyable. For example, they kindly arranged an early morning check-out with breakfast takeaway. Unfortunately, our stay was marred by a number of factors: 1) I deliberatley booked the Premier Garden room but we were given an Aqua room instead because apparently the garden rooms were all booked out. While this was described as an "upgrade", it simply wasn't what I wanted. Given that the hotel sells itself on the unique character of each room, I would assume customer room choice would be of utmost importance when confirming bookings. 2) Nearby construction hammered away all day long at the back of the hotel - I know this isn't something that the hotel can manage, but be sure to check to see if it's been completed before you book. 3) The nearby pub was EXTREMELY noisy until the early hours of the morning. The Aqua room fronts the street so we heard every lover's tiff and drunken argument, and the street lights blazed into our room despite the shades. The hotel provides earplugs but it made little difference and only added insult to injury as I contemplated the loss of the quiet garden room at the back of the complex.

Room Tip: If you find it hard to sleep through noise and light, choose a room at the back of the complex
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  • Stayed July 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Malingshu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UnlistedCollection, Manager at New Majestic Hotel, responded to this review, 15 January 2012
Dear Malingshu,

Thank you for your feedback. We are disappointed that the hotel didn't meet your expectations during your stay with us. I have investigated the matter and it appears that the room you requested for had an unscheduled last minute maintenance prior to your check-in. As such, we had to do a room move for you.

We are taking steps to ensure that such occurrences would not happen again in the future, and hope that you would allow us the opportunity to welcome you back and impress you with our commitment to improve.

Best regards,
Mae Noor
Marketing Communications Manager
Unlisted Collection: Singapore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level 6 Contributor
345 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
Reviewed 5 January 2012

We stayed here for two nights with our two year old and it was great.

We booked the garden room with an outdoor bath which was a nice touch.

Free water and soft drinks were a nice touch too.

  • Stayed December 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank nicole t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UnlistedCollection, Manager at New Majestic Hotel, responded to this review, 15 January 2012
Dear darlingnikki71,

Warm hellos from the team at New Majestic Hotel. Thank you for taking the time to drop us a line here, we appreciate it. We're pleased that you enjoyed your stay with us, and look forward to having you back in the future.

Best regards,
Mae Noor
Marketing Communications Manager
Unlisted Collection: Singapore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shrewsbury, United Kingdom
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 1 January 2012

Date of our stay 12-18 December 2011, The hotel itself was very interesting layout of rooms, all different themes, The staff were very obliging to show us any of the rooms that were not in use, we were also offered to change rooms of same grade if we wished but we were happy with one we already had. All staff from cleaners to reception were very polite, friendly and helpful,
Daine the lady on reception for most of our stay was outstanding, for example, on our last day when we needed to leave for the airport, she went out of her way to go and flag down a taxi in pouring rain because taxi firms were not responding to her telephone calls due to bad weather conditions.
We would without doubt have no hesitation in staying at this hotel again- excellent!!

Room Tip: Go on website and look at rooms and descriptions very accurate
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  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank ian b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UnlistedCollection, Manager at New Majestic Hotel, responded to this review, 3 January 2012
Warm hellos from the team at New Majestic Hotel!

We appreciate your generous compliments, and extremely glad you had a pleasant stay with us. Our guests' ease and comfort is of utmost priority and we're pleased that Deine have stepped up to further prove this. Your note will be relayed to her and i'm sure she'll be overjoyed to hear from you again.

We can't wait to have you back with us so we may be of service to you once again. In the meantime, safe travels!

Cheers,
Mae Noor
Marketing Communications Manager
Unlisted Collection: Singapore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 18 December 2011

We stayed for 2 nights and was drawn to the fact that this hotel was in the Top 10 Trendiest Hotels in Asia. The hotel is in Chinatown away from the all skyscrapers but close enough to get to all all the action.

Plus points
Check in and out was very efficient
Very friendly staff who will assist to plan an itinerary for your trip
Bedding, towels and toiletries are all first class and would compete with any luxury hotel
Every room is designed by a local artist uniquely.
A stones throw away from the super efficient Singapore metro
Complimentary water and soft drinks and juice was a bonus

Negative points
Breakfast was a huge let down both in terms of quality and choice. A number of other reviews have mentioned this so New Majestic Hotel please take note.
It is slightly pricey for the location.

  • Stayed November 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank omarrahim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UnlistedCollection, Manager at New Majestic Hotel, responded to this review, 3 January 2012
Dear omarrahim,

Greetings from New Majestic Hotel! Thank you for your kind feedback. We're pleased that you enjoyed your stay with us, the surrounding area as well as in-room amenities provided. We have taken serious note on your feedback regarding breakfast and we're working towards improving its selection and quality.

With that, we hope to welcome you back so we may be of service to you once again.

Best regards,
Mae Noor
Marketing Communications Manager
Unlisted Collection: Singapore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about New Majestic Hotel

Property: New Majestic Hotel
Address: 31 Bukit Pasoh Road New Majestic Hotel, Singapore 089845, Singapore
Region: Singapore > Singapore
Amenities:
Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#37 Romantic Hotel in Singapore
#61 Family Hotel in Singapore
#73 Business Hotel in Singapore
#83 Luxury Hotel in Singapore
Price Range (Based on Average Rates): €€€€
Hotel Class:4 star — New Majestic Hotel 4*
Number of rooms: 30
Official Description (provided by the hotel):
Housed in a traditional conservation shop house located in the heart of Chinatown, the New Majestic Hotel features an emphasis on strong design, local culture and the Arts.From the open concept period-inspired lobby with restored vintage Compton fans to the dramatic pool with glass inserts floating above the restaurant, to the selection of period colonial furniture from Singapore in the 1920s- 1960s, New Majestic Hotel is a stunning and eclectic mix of heritage chic.Each of the New Majestic's 30 rooms is different, from the mix of vintage and designer furniture through to the customized baths. Room highlights include suites with private gardens, attic style rooms with loft beds in six-meter high ceilings. ... more   less 
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TripAdvisor is proud to partner with TripOnline SA, Expedia, Hotels.com and HotelQuickly so you can book your New Majestic Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Majestic Hotel Singapore
New Majestic Hotel Singapore
Hotel New Majestic

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