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Reviewed 13 April 2022 via mobile

Writing this review as I’ve just checked in. This is really worse than a budget hotel 81 around the area. Can also feel the coil of the mattress.

The first room that was given to us smelt of mould so badly, the second room was better but still bad. Everything is old, cranky and unfortunately dirty. Because it’s the long weekend, the better hotels nearby are full.

Book at your own risk.

Room tip: Avoid this hotel. Great location, basic but not the cleanest
Date of stay: April 2022
Trip type: Travelled with family
Thank Yy2888
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 3 January 2022

We had the pleasure of staying at Hotel Bencoolen during the first day of the new year. Amy the front desk lady was quite busy while we waited to check in but she was always smiling and didn't forget to wish us a happy new year the whole time we waited. Although a lot of people were waiting in queue to check-in, she worked very quickly, even seeing a little girl struggling with the entrance door with 4-5 pieces of luggage, she asked me to wait for 2 mins just to help the girl drag her luggage to the counter. A small act, but it also shows that she is a person who cares for each of her guests.
I'm just amazed at such a big hotel but I only see her working,
Anyway, I had a happy holiday with the hotel.
Thank you for providing very good service.

Room tip: Deluxe room with king bed.
Date of stay: January 2022
    • Location
    • Cleanliness
    • Service
1  Thank velayshunmugamudham
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 7 November 2021

The front desk service is excellent! Had arrived early and they allowed me to check-in without waiting. The room was clean and tidy, The swimming pool for the time being requires booking as well as the gym. Small pool for a cool dip on a hot day! The parking is quite limited but weekday is fine! Nearby there is a food paradise 50 meters walk to Sunshine Plaza, lots of small restaurants. A good place for a few days of staycation and sightseeing walkabout. Overall, my stay was good.

Date of stay: October 2021
    • Rooms
    • Cleanliness
    • Service
Thank Mary L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 4 November 2021

SHN is on-going for this hotel together with staycation. Staycation is for 6th to 9th floor. Below is for SHN. The management image shown here is for Hotel Bencoolen @ Hong Kong Street, NOT for Hotel Bencoolen @ Bencoolen street.

Now, the review for hotel Bencoolen @ Bencoolen Street. Many connecting rooms. Deluxe comes with king bed and bathtub. Most of the rooms no good view as the view is blocked by the next door high building. Parking is limited, 5 to 6 parking lots. The carpark gate would close at 9pm. If u coming later, do phone them to open the gate. The carpark is very squeezy, be careful when opening your doors. Once you have passed Bras Brasah MRT, turn right into rendezvous hotel. Then continue stiraght. Hotel Bencoolen @ Bencoolen street would be at the right. Turn into the carpark and you may park your cars there.

Room comes with bathtub. Water handle cracked in one of the rooms. Soundproof was very bad. Even can hear intimacy next door at late hours.

Lobby looks grand. The lift looks like the 90s lift. Once you have reached your hotel level, the lift door opens, you would be greeted with a spooky dark corridor, very dim light and scary if you are alone.

In one of our rooms, the aircon was super cold, even we turned it to 28 degree, it was still super cold.

There is a older man who is very friendly. He was always greet you and smile at you when he sees you. He walks around the lobby as well as the carpark.

Under the covid-19 pandemic, the hotel requires all guests to fill up their declaration form. You would have to declare if you have close contact with c+ for the last 14 days. You also need to declare when was your last PCR and ART test and what is the result. Then you would need to sign on it.

Room tip: Choose higher floor
Date of stay: October 2021
    • Value
    • Sleep Quality
    • Service
Thank Traveller_SGG
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 18 September 2021

I had a staycation at hotel Bencoolen last week, it is near Bugis area where we can comfortably shop and enjoy delicious food, although the hotel is a bit old but the room is still acceptable, especially I really like the hotel's mattress it was very soft and gave us a good night sleep. The hotel lobby is always greeted with a warm welcome as well as smiles and greetings of concern where we went and what we ate by the front desk Ms. Amy and the security uncle, which made us feel like we were at our own house. In particular, Amy always accommodate my needs while my wife and I were there, even one day the door's key could not open, she went up and down countless times to change the key even she tried her master key still didn't work, she finally informed my room lock the battery is dead. More specifically, she went down to take equipment to help us change the door lock battery when the maintenance guys were end work earlier. It amazes me that a receptionist can do this in such a zealous state and always smiling when it's almost 11pm night. Her smile when helping us as well as her apology when the door could not be opened made us very satisfied with the hotel's service. We will definitely be back one day soon. Thank you!

Date of stay: September 2021
    • Sleep Quality
    • Cleanliness
    • Service
Thank Suhirmans580
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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