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Reviewed 22 April 2018

Grand Park City Hall is perfect for people visiting Singapore on official business. It is located right in the heart of the city and a walking distance from the Parliament and the Supreme Court. The rooms are clean; food is fine and the staff are very pleasing to deal with. They are courteous and I remember one Filipino staff, Mikaela, because she was very gracious and polite and attended to me upon check out; and she is Filipino and we were able to talk more freely in our language. The rate may be a bit pricey for common travellers; but overall the hotel experience was pleasant.

  • Stayed: April 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank rtcbranch75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GPCHExecutiveOffice, Front Office Manager at Grand Park City Hall, responded to this reviewResponded 30 April 2018

Dear rtcbranch75,

Thank you for this great recommendation! We are glad to know that our “transformation” didn’t affect your experience staying with us.

We are pleased to learn that you have enjoyed your stay and your recognition of the service rendered by reception staff Ms Mikeala. We will definitely convey your compliments to her.

Our entire transformation will be completed towards the second quarter of 2018 with all guest rooms completed and a new swimming pool and gym facility on level 4. The hotel will also boost a new executive club lounge for our Crystal Club guests, and a rooftop garden.

We look forward to welcoming you back to the new Grand Park City Hall very soon again!

Best Regards,
Tiffany Chen
Assistant Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 April 2018 via mobile

When reached grand park hotel, i was greeted by the concierge staff. They guide me to the reception desk at third floor which is also the same place having breakfast. The check in process was smooth.

I was given a specific room which suitable for disabled person due to my requirement that i need a king bed room. And that is the only king bedroom they have which can avoid too much renovation noise. The washroom is very spacious due to the specific purpose.

When i entered the room, the uniqueness of the room is the room consists a fan even just a small room. All the devices such as tv, air conditioning, lighting, fan are all controlled by digital either through the panel besides the bed or smartphone that you can downloaded from web. No good view from window as the other side is under renovation. The shower air pressure very low.

No swimming pool and small gym provided. However, the hotel do provide shuttle service to bring the customer to other linked park hotel for free swimming pool and gym usage. Shuttle bus schedule can get from reception on different fetch time for different location.

Location very near to city hall station and just opposite peninsular excelsior hotel, shopping mall, food junction and church are near by.

Simple breakfast buffet provided. There are sufficient for me to enjoy my breakfast. You can come down early to have a quiet moment to enjoy the breakfast. They need more help when many people come in to have breakfast. Staff still need to be trained to be more on communication skills such as i still can heard " you can not sit there cause u are alone". Even though not purposely, but still can improve. Thanks Aunty for her serving every morning. You also can order the breakfast from the menu if would like to try something else from ordinary breakfast. I like this quite much.

Due to i work for whole days, so not much feel on noise for the renovation work.

Stayed: March 2018, travelled on business
Thank emilyDh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GPCHExecutiveOffice, Front Office Manager at Grand Park City Hall, responded to this reviewResponded 30 April 2018

Dear emilyDh,

Thank you for taking time to share your comments with us on your recent stay at Grand Park City Hall.

We will review with reception staff who was assigned to disable room to you upon checked in.We will ensure that your guest history is updated to reflect your desire of accommodations should you ever decide to give us another chance. Your comment regarding breakfast will be conveyed to our F & B manager to improve the communication skills and to ensure smooth breakfast operation.

While we try to maintain as comfortable an environment as we can, please accept our sincere apology for the inconvenience that you have experienced due to our ongoing transformation work. There is never a good time for works to be carried out, thus we seek your understanding on this.

Our entire transformation will be completed towards the second quarter of 2018 with all guest rooms completed and a new swimming pool and gym facility on level 4. The hotel will also boost a new executive club lounge for our Crystal Club guests, and a rooftop garden.

We look forward to welcoming you back to the new Grand Park City Hall very soon again!

Best Regards,

Tiffany Chen
Assistant Front Office Manager







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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 April 2018 via mobile

The hotel is very new with a lot of high tech facilities. We had a few problems with bathroom blind but the staff was lovely and very accomodating. Aini and alan helped us solve the bathroom inconvenience.
Breakfast was plentiful we had a lot of freshly cooked item as part of the buffet. Jasmine and Jill took great care of us.
Thank you all for making our stay seamless and so comfortable. We definitely look forward to the completion of the hotel. Be back to see it next year.;)))

Stayed: April 2018, travelled as a couple
3  Thank steve3101aaa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GPCHExecutiveOffice, Front Office Manager at Grand Park City Hall, responded to this reviewResponded 30 April 2018

Dear steve3101aaa,

Thank you for this great recommendation! We are glad to know that our “transformation” didn’t affect your experience staying with us.

We are pleased to learn that you have enjoyed your stay and your recognition of the service rendered by reception staff Ms Aini and Mr Alan. We will definitely convey your compliments to them.

Our entire transformation will be completed towards the second quarter of 2018 with all guest rooms completed and a new swimming pool and gym facility on level 4. The hotel will also boost a new executive club lounge for our Crystal Club guests, and a rooftop garden.

We look forward to welcoming you back to the new Grand Park City Hall very soon again!

Best Regards,
Tiffany Chen
Assistant Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 April 2018 via mobile

During our whole stay we were perfectly taken care of, especially by Steve who is just an example of great staff attitude in this hotel.

The breakfast was just marvelous. Also got a free complimentary breakfast and early check in which was something of a pleasant surprise

Stayed: April 2018, travelled on business
Thank Selim R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GPCHExecutiveOffice, Front Office Manager at Grand Park City Hall, responded to this reviewResponded 30 April 2018

Dear Selim R,

Thank you for this great recommendation! We are glad to know that our “transformation” didn’t affect your experience staying with us.

We are pleased to learn that you have enjoyed your stay and your recognition of the service rendered by reception staff Stevie. We will definitely convey your compliments to him.

Our entire transformation will be completed towards the second quarter of 2018 with all guest rooms completed and a new swimming pool and gym facility on level 4. The hotel will also boost a new executive club lounge for our Crystal Club guests, and a rooftop garden.

We look forward to welcoming you back to the new Grand Park City Hall very soon again!

Best Regards,
Tiffany Chen
Assistant Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 April 2018 via mobile

Beautiful hotel combining modern and classical style. Staff very friendly. Came in much earlier than check in time and was immediately checked in, also with complimentary breakfast. Can't get better!!!

Stayed: April 2018, travelled on business
Thank Syed S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GPCHExecutiveOffice, Front Office Manager at Grand Park City Hall, responded to this reviewResponded 30 April 2018

Dear Syed S,

Thank you for this great recommendation! We are glad to know that our “transformation” didn’t affect your experience staying with us.

Our entire transformation will be completed towards the second quarter of 2018 with all guest rooms completed and a new swimming pool and gym facility on level 4. The hotel will also boost a new executive club lounge for our Crystal Club guests, and a rooftop garden.

We look forward to welcoming you back to the new Grand Park City Hall very soon again!

Best Regards,
Tiffany Chen
Assistant Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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