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Reviewed 5 weeks ago

My husband, daughter and I spent a week at Grand Hyatt Singapore, staying in adjoining Grand Club rooms. The rooms are spacious, comfortable and clean; bathrooms are lovely. We enjoyed breakfast and canapes in the Grand Club each day. There is a good choice of wines and spirits and a variety of food. There are some hot foods at breakfast with a chef to cook eggs to order. We found all the hotel staff to be very friendly and helpful but would like to especially thank Isaac, Charles and Lucia in the Grand Club for their warm and friendly service. They helped make it a very special stay.There is a great choice of restaurants within the hotel if you don't feel like venturing further.I had a birthday whilst in Singapore and was delighted to find a very cleverly crafted bath towel "animal" had been left in my room, along with a birthday cake and greetings from hotel Management and a hand written note from "Ping Ping". I don't know if this was because I had some birthday cards on display or was noticed on my Hyatt membership details but it was very much appreciated.Located close to Orchard Road, it is ideal for shopping. If you want to venture further, bus services are convenient and taxis are not expensive. It's a great place.

  • Stayed: October 2018, travelled with family
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Review collected in partnership with Hyatt Hotels
Thank Faye C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandHyattSG, Manager at Grand Hyatt Singapore, responded to this reviewResponded 4 weeks ago

Dear Faye C,

Thank you for choosing to spend your birthday week with us! We're so honoured to have this opportunity to share this moment with you. We're glad to hear that you enjoyed our rooms, Grand Club and warm hospitality from our team. We'll be sure to recognise Isaac, Charles, Lucia and Ping Ping for their exemplary efforts to ensure that you're well taken care of during your stay.

We hope to have another opportunity to have you back again the next time you're in Singapore.

Warm regards,
Grand Hyatt Singapore Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 weeks ago

The Grand Hyatt for me, is the most accessible 5-star hotel especially because it is located within the town area and is right next to MRT station, food places, grocery and shopping malls. It's architectural elegance and ambiance is suitable for hobbyist photographers like me. Great and friendly staff. Yummy food. Everything I look for in a hotel can be be found right here.

  • Stayed: October 2018, travelled with family
    • Value
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Review collected in partnership with Hyatt Hotels
1  Thank reneejo26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandHyattSG, Manager at Grand Hyatt Singapore, responded to this reviewResponded 4 weeks ago

Dear reneejo26,

Thank you for your kind compliments of our property. It was lovely to know that you enjoyed the warm service as well as the accessibility to our vibrant neighbourhood from our doorstep.

We hope that you enjoyed photographing our beautiful city and will look forward to seeing you again soon.

Warm regards,
Grand Hyatt Singapore Management Team

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Reviewed 16 October 2018

Excellent business hotel. Executive room was more than I expected, very clean, modern and efficient. The Executive Lounge was also efficient and great to be able to go there at any time of the day for a cup of coffee. I would definitely stay there again in the future.

  • Stayed: October 2018, travelled on business
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Review collected in partnership with Hyatt Hotels
1  Thank Peter S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandHyattSG, Manager at Grand Hyatt Singapore, responded to this reviewResponded 4 weeks ago

Dear Peter S,

It was delightful to know that you enjoyed your recent stay with us. We're glad to hear that you enjoyed our rooms and lounge offerings.

We hope to welcome you back soon!

Warm regards,
Grand Hyatt Singapore Management Team

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Reviewed 16 October 2018

We booked at this Hotel for our 3rd Year Wedding Anniversary using our earned points. Hyatt is generous in points so do not forget to apply for a membership in any case you book for this hotel. Membership is free. We were upgraded to a bigger room, more space - which our one-year old daugther enjoys so much as she loves walking around the room. Our room is facing Scotts Road which gives a nice view of the area. The room is of good condition and well-maintained. The carpet is nice to step on and emits no stinky odor which is great for we have our baby with us. Basic hygiene kits are provided. There is a mini-bar and a refrigerator and a water heater for coffee and tea. A flat-iron and ironing board is available in the room so no need to borrow from the concierge. Upon request at their e-concierge, the following were provided upon our arrival, baby bottle sterelizer, soft pillow (there are many to choose from with their pillow menu), a high chair, and air humidifier. Wi-fi is excellent. English TV programs are available. Pay-per-view is also availabe ranging from SG$9.00 to SG$ 16.00. No news paper delivery as electronic is available. The Grand Lounge is located at the 21st Floor and can be accessed through 20th Floor. It offers a great ambiance for relaxation and meetings (for business) as it is far from the noise. There is also a wide variety of food and drinks including gluten-free which I am so happy with as this is my diet. Beyond 5 PM, guests with kids are not allowed to use it Grand Lounge so the Oasis by the pool side is an alternative. There are other bars and restaurants within the hotel that you can enjoy too. Should you opt to dine outside, there are nearby restaurants and coffee shops as well. Tangs, Shaw, and Ion are just near this hotel which is good for shopping. Car rental is available and grabbing a taxi is not a problem at all. The staff are welcoming and heart-warming with their service. Truly Asian indeed.

  • Stayed: October 2018, travelled with family
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Thank marcodelasfilipinas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandHyattSG, Manager at Grand Hyatt Singapore, responded to this reviewResponded 4 weeks ago

Dear marcodelasfilipinas,

It's so lovely to hear that you and your family enjoyed your stay with us. We're also glad to hear that you found our hotel suitable for your one-year-old daughter. Thank you for choosing us as an accommodation to spend your wedding anniversary.

We're honored to be able to share this moment with you and your family and will always look forward to being a part of your celebrations in the near future.

Warm regards,
Grand Hyatt Singapore Management Team

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Reviewed 15 October 2018 via mobile

Grand hyatt was such an amazing spontaneous time spent. A hotel that has your security(forgot my two ringa and was able to retrieve them .The room layout made us feel that someone cared about the hotel and ensuring guest feel taken care of .Vlub access member lounge is to die for .. cheers to nany more

Stayed: October 2018, travelled as a couple
Thank Perrezbetty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandHyattSG, Manager at Grand Hyatt Singapore, responded to this reviewResponded 4 weeks ago

Dear Perrezbetty,

It was our pleasure to hear that you had an amazing stay. We're glad you were able to find your rings and were happy that we were able to assist and ensure that you were also well taken care of during your stay.

We are definitely looking forward to welcoming you back soon.

Warm regards,
Grand Hyatt Singapore Management Team

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