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jas
Singapore, Singapore

The edge restaurant excellent customer service.

5.0 of 5 bubblesReviewed 29 Jun 2021via mobile
I appreciate the outstanding customer service at The Edge that your staff Frankie Lean provided during my last visit with my family.

He is attentive, well trained and anticipate
customer’s needs before they even have to tell him.

Keep it up the good work !
Date of stay: April 2021
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pan Pacific Singapore, Marketing at Pan Pacific Singapore, responded to this review
Responded 30 Jun 2021
Thank you for sharing your experience at Edge and your kind encouragement to our team.
We strive to create memorable experiences for our guests and we are delighted that you and your family shared a wonderful time.

We look forward to welcoming you back again soon.

Pan Pacific Singapore Team
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (14,257)
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Traveller rating
10,366
2,784
649
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3,119 - 3,124 of 14,268 reviews
Reviewed 27 June 2021 via mobile

The hospitality was good. They were prompt in their service. Food was very good. The quality of the food was good. Their reception gave very quick service. The staff was very friendly and checked on me

Date of stay: June 2021
Trip type: Travelled solo
Thank Jessy1234567890
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pan Pacific Singapore, Marketing at Pan Pacific Singapore, responded to this reviewResponded 3 February 2022

Thank you for your kind review and we hope to see you again soon.
Pan Pacific Singapore Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 June 2021

Good services provided by service staffs overall, in particular, a Mr Prabu who has demonstrated excellent and warm service. Will patronize the edge again for it's good food (lunch buffet) and it's people.

Date of stay: June 2021
Trip type: Travelled with family
Thank 574MartinC
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pan Pacific Singapore, Marketing at Pan Pacific Singapore, responded to this reviewResponded 3 February 2022

Thank you for your kind review of edge. We hope to see you again soon.
Pan Pacific Singapore Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 June 2021

My experience at Pan Pacific during my SHN was the worst and most shameful from a 5 star hotel. I felt embarrassed as a Singaporean as I know there are there foreigners in the hotel who are having the experiencing. The food provided was simply not acceptable. By the time the meals were delivered to my room,
the food were cold or at room temperature. The quality of the food was disappointing and not tasteful. I ordered Grab food and the delivery of the food to my room was slow. I had to call the service line several times to make sure my food was delivered. Check in was slow and not efficient. There was no assistance.

Room tip: Please do not book at Pan Pacific hotel.
Date of stay: May 2021
    • Location
    • Rooms
    • Service
1  Thank 100alvint
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pan Pacific Singapore, Marketing at Pan Pacific Singapore, responded to this reviewResponded 16 June 2021

Dear 100alvint,

Thank you for sharing with us your SHN experience. We sincerely understand that it is a challenging time for everyone and our team strives to do the very best to make the SHN stay a comfortable and pleasant experience.

We regret to learn that we did not meet your expectation during this time. Our management has contacted you directly to follow up on your points raised and to ensure we continue to deliver our heartfelt services to you and other guests.

Pan Pacific Singapore Team.

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Reviewed 7 June 2021

With the heightened alert phase still ongoing, any plans we have of dining at Pan Pacific's Hai Tien Lo or enjoying high tea at the Atrium is out of the question. Thankfully, they've made their dining offerings available online. And that's what we took advantage of over the last weekend and got it all delivered right up to our doorstep.

We had a little bit of everything. Some seasonal rice dumplings from Hai Tien Lo, some cold cuts from Marketplace and some sweet cakes from the Atrium's Bakery.

Everything arrived on time and more importantly, packed with care. Odd thing was when we asked for chilli sauce for our cantonese rice dumplings, they threw in packets of Heinz chilli sauce!?! We had a good laugh and overlooked the faux pas. Imagine squeezing Heinz on those elegant gastronomic creations. Naturally, we assumed they would pack some proper Hai Tien Lo condiments on the side but we clearly assumed wrongly.

Barring this, everything else was well-executed and eased our meal plans on a leisurely Sunday.

Date of stay: June 2021
    • Location
    • Cleanliness
    • Service
Thank TravelnLive89
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pan Pacific Singapore, Marketing at Pan Pacific Singapore, responded to this reviewResponded 15 June 2021

Thank you very much for sharing your review about our takeaway food service and the quality that you enjoyed.
We apologies for the chili sauce and your comment is so valuable for us to improve our service - thank you very much.

We hope to continue to be of your service and welcoming you to our restaurants when the dine-in is permitted.

Pan Pacific Singapore Team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 June 2021

Awesome view from our room!!
Book facilities and services and via QR quote, super easy and convenient.
We love the swimming pool area, lots of deck chairs and cabanas as well. There were huge unicorn, big yellow duckie and ice-cream floaties in the pool, both kids and adults enjoying it. Near the pool area there was children’s activities like bean bag and ring toss. Overall, the excellent service, food and ambiance are well worth a stay.

Thank you so much for providing us a clean, safe and fun staycation!!!

Date of stay: May 2021
    • Location
    • Rooms
    • Service
Thank Winniepehsl
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pan Pacific Singapore, Marketing at Pan Pacific Singapore, responded to this reviewResponded 15 June 2021

Thank you for sharing your review. We are delighted that you enjoyed your recent stay with your family and you had a wonderful time at the pool and the amenities we provided.

We look forward to welcoming you back soon.

Pan Pacific Singapore Team

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