Booked a staycay at Pacific Room with full club benefits. Unfortunately, it coincided with the 1st day of Phase 2 HA in Singapore. No dining in allowed at all dining outlets meant there won't be buffet breakfast at The Edge, the Pacific Club was closed, no cocktails served as well. The gym was also closed.
A big blow and dent to our staycay plans as previously we stayed at the Pacific Room and Pacific Harbour Studio and were always blown away by the whole Club experience. We decided to go ahead with the staycay plans after several email and phone calls with Pan Pac and being assured that most Club benefits were still being met.
From the checking in process onwards, every staff we met was friendly, cheerful and hospitable. They were patient in answering our queries and quick to resolve any issues we had (mini bar with only 2 cans of coke). Their service was prompt and they were very generous - offering us different soft drinks to replenish the mini bar. Afternoon tea was served warm and punctually to our room. The food was great and we were kindly granted a 2nd serving. While some hotels would frown at the many requests from guests, Pan Pac is one hotel that is generous and very accomodating to our requests. We felt very valued as the Pacific Club Manager also dropped us a call and visit to make sure things went well. They made us feel comfortable and relaxed.
Evening canapes were served to the room. Food was great, though there was a prawn that tasted a lil fishy. Nevertheless we enjoyed the food. We missed the cocktails made by the staff, but we enjoyed the new experience of mixing our own drinks in the room. We are very grateful that Pan Pac allowed us to have this experience!
Breakfast was self collected at The Edge. The collection procedure and set up were well organized. The staff were meticulous in packing and ensuring we had everything. They even helped us pack peanut butter and granola when we made this adhoc request. The freshly made latte and cappuchino was definitely a nice addition to have.
In all, though we missed out on breakfast buffet at The Edge and the full Club experience, Pan Pac was really able to still provide guests with an almost equivalent experience. All these were achieved in less than 2 days from when the HA measures were announced.
We have been to several 5 star hotels in SG for Club experience and Pan Pac remains top on our list.
Kudos!