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Nautistic

Wonderful Staycation

5.0 of 5 bubblesReviewed 25 May 2021
Had a pleasant stay with my family during the heightened phase 2 period. Booked a pacific room and was kindly given an upgrade to a harbour view room. Since the club lounge was closed, the afternoon tea and evening cocktails were served in the room. The staffs were very accomodating and delivered the food and beverages for us to enjoy in the room!
Date of stay: May 2021
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pan Pacific Singapore, Marketing at Pan Pacific Singapore, responded to this review
Responded 26 May 2021
We are delighted that you had an overall great experience at Pan Pacific Singapore during this strict period and enjoy the Harbour View Room. We sincerely appreciate your recognition of our service and the team.
We look forward to welcoming you back for more soon.

Pan Pacific Singapore Team
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (14,267)
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10,366
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649
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Traveller rating
10,366
2,784
649
255
214
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All reviews hai tien lo chef tommy harbour studio marina square balcony room the club lounge suntec city excellent hotel our honeymoon buffet breakfast late check shopping mall mrt station orchard road keyaki janice bay
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3,126 - 3,131 of 14,268 reviews
Reviewed 25 May 2021

1. Great service from reception when doing my checking in
2. Good service & good practices on collecting the Breakfast Bento from the Hotel restaurant.
3. Room is warm spacious with great view on the city & also part harbour.

Date of stay: May 2021
Review collected in partnership with Pan Pacific Hotels Group
Thank VincentC2223
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pan Pacific Singapore, Marketing at Pan Pacific Singapore, responded to this reviewResponded 27 May 2021

We are delighted that you had an overall great experience at Pan Pacific Singapore and enjoyed the room and our attentive service.

We look forward to welcoming you back during the more relaxing time soon.

Pan Pacific Singapore Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 May 2021 via mobile

I had a good experience staying at Pan Pacific Singapore with my Family. Check in and check out was done by Reception Nook. She is really friendly. Our check in and check out done smoothly. Service one Melati and Reception Abhi was very helpful. I was surprise by their team by sending me a Birthday Amenity to my room which i did not inform them that it was my birthday on 20 May. My family and i would love to stay again at Pan Pacific Singapore. Good job Pan Pacific Team.. 👍👍👍

Date of stay: May 2021
Trip type: Travelled with family
Thank RinaSan20
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pan Pacific Singapore, Marketing at Pan Pacific Singapore, responded to this reviewResponded 27 May 2021

We are delighted that you had an overall great experience at Pan Pacific Singapore with your family for your birthday.
We sincerely appreciate your recognition of our service and team members and we look forward to welcoming you back for the more relaxing time soon.

Pan Pacific Singapore Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 May 2021

Management should hire a quality staffs to answer call. Do not make any wrong (silly) reservation for restaurant's booking, if you are not familiar. Kindly to sms or call to customer to confirm. You guys made me called more then 6-7 times to confirm. Very disappointed.

Date of stay: May 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Pan Pacific Hotels Group
Thank anniel3194
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pan Pacific Singapore, Marketing at Pan Pacific Singapore, responded to this reviewResponded 27 May 2021

Thank you for sharing your valuable feedback which gives us the opportunity to further improve our service. We are sorry that you had an inconvenience experienced during making a restaurant reservation. We appreciate your comments and we will address this accordingly.

Pan Pacific Singapore Team

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Reviewed 22 May 2021

Location is good , room is spacious and comfy. Accessible to marina square and suntec without having to cross any roads. Service is good too. Food in Hai Tien Lo and Edge both taste not bad. Brought my mum there to celebrate Mothers' Day. Not forgetting the night view over the MBS is perfect .

Date of stay: May 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Pan Pacific Hotels Group
Thank MissyNana89
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pan Pacific Singapore, Marketing at Pan Pacific Singapore, responded to this reviewResponded 27 May 2021

We are delighted that you had an overall great experience at Pan Pacific Singapore with your mother to celebrate the Mother's Day. We are happy that you were satisfied with the room, stunning views, dining experience and attentive services.

We look forward to welcoming you back soon.

Pan Pacific Singapore Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 May 2021

Booked a staycay at Pacific Room with full club benefits. Unfortunately, it coincided with the 1st day of Phase 2 HA in Singapore. No dining in allowed at all dining outlets meant there won't be buffet breakfast at The Edge, the Pacific Club was closed, no cocktails served as well. The gym was also closed.

A big blow and dent to our staycay plans as previously we stayed at the Pacific Room and Pacific Harbour Studio and were always blown away by the whole Club experience. We decided to go ahead with the staycay plans after several email and phone calls with Pan Pac and being assured that most Club benefits were still being met.

From the checking in process onwards, every staff we met was friendly, cheerful and hospitable. They were patient in answering our queries and quick to resolve any issues we had (mini bar with only 2 cans of coke). Their service was prompt and they were very generous - offering us different soft drinks to replenish the mini bar. Afternoon tea was served warm and punctually to our room. The food was great and we were kindly granted a 2nd serving. While some hotels would frown at the many requests from guests, Pan Pac is one hotel that is generous and very accomodating to our requests. We felt very valued as the Pacific Club Manager also dropped us a call and visit to make sure things went well. They made us feel comfortable and relaxed.
Evening canapes were served to the room. Food was great, though there was a prawn that tasted a lil fishy. Nevertheless we enjoyed the food. We missed the cocktails made by the staff, but we enjoyed the new experience of mixing our own drinks in the room. We are very grateful that Pan Pac allowed us to have this experience!

Breakfast was self collected at The Edge. The collection procedure and set up were well organized. The staff were meticulous in packing and ensuring we had everything. They even helped us pack peanut butter and granola when we made this adhoc request. The freshly made latte and cappuchino was definitely a nice addition to have.

In all, though we missed out on breakfast buffet at The Edge and the full Club experience, Pan Pac was really able to still provide guests with an almost equivalent experience. All these were achieved in less than 2 days from when the HA measures were announced.

We have been to several 5 star hotels in SG for Club experience and Pan Pac remains top on our list.

Kudos!

Date of stay: May 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Pan Pacific Hotels Group
Thank MonkkkC
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pan Pacific Singapore, Marketing at Pan Pacific Singapore, responded to this reviewResponded 27 May 2021

Thank you for your generous review and sharing with us your recent experience despite the heighten measures due the Covid-19.
We are delighted that you had an overall great experience and enjoyed the the Pacific Club amenities in your room.
Most importantly we are happy to be able to create a memorable and relaxing stay for you.

We look forward to welcoming you back soon.

Pan Pacific Singapore Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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