We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Contact accommodation for availability.
There are similar hotels available.
View all
annie l

Poor Service (Operator call service center)

2.0 of 5 bubblesReviewed 22 May 2021
Management should hire a quality staffs to answer call. Do not make any wrong (silly) reservation for restaurant's booking, if you are not familiar. Kindly to sms or call to customer to confirm. You guys made me called more then 6-7 times to confirm. Very disappointed.
Date of stay: May 2021
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Review collected in partnership with Pan Pacific Hotels Group
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pan Pacific Singapore, Marketing at Pan Pacific Singapore, responded to this review
Responded 27 May 2021
Thank you for sharing your valuable feedback which gives us the opportunity to further improve our service. We are sorry that you had an inconvenience experienced during making a restaurant reservation. We appreciate your comments and we will address this accordingly.

Pan Pacific Singapore Team
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
Nearby Hotels
€320
  • Hotels.com
    €321
  • Vio.com
    €285
  • Priceline
    €320
4.1 km from Pan Pacific Singapore
Free Wifi
Pool
Studio Loft
€136
  • Priceline
    €134
  • Algotels
    €120
  • Trip.com
    €137
2.2 km from Pan Pacific Singapore
Free Wifi
Pool
€201
Fully refundable
No prepayment needed
  • Priceline
    €157
  • Hotels.com
    €222
  • Trip.com
    €177
2.3 km from Pan Pacific Singapore
Free Wifi
Free parking
€192
  • Hotels.com
    €224
  • ZenHotels.com
    €178
  • Priceline
    €188
3.4 km from Pan Pacific Singapore
Free Wifi
Pool
€141
  • Yotel
    €143
  • Vio.com
    €127
  • Priceline
    €139
3.4 km from Pan Pacific Singapore
Free Wifi
Pool
Sky Bridge
€287
  • Official Site
    €350
  • Vio.com
    €270
  • Trip.com
    €351
0.2 km from Pan Pacific Singapore
Free Wifi
Pool
Facade
€229
€154
  • Priceline
    €160
  • travelup.com
    €181
  • Trip.com
    €159
2.6 km from Pan Pacific Singapore
Pool
Outdoor pool
Facade
€103
Fully refundable
No prepayment needed
  • Priceline
    €109
  • KLOOK
    €92
  • Trip.com
    €100
1.5 km from Pan Pacific Singapore
Free Wifi
Pool
€1,010
Fully refundable
No prepayment needed
  • MakeMyTrip
    €1,011
  • travelup.com
    €1,173
  • Agoda.com
    €1,012
1.0 km from Pan Pacific Singapore
Free Wifi
Pool
€444
  • Priceline
    €444
  • Preferred Hotels
    €415
  • Official Site
    €415
0.9 km from Pan Pacific Singapore
View more hotels in Singapore
Reviews (14,267)
Filter reviews
14,268 results
Traveller rating
10,366
2,784
649
255
214
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
10,366
2,784
649
255
214
Show reviews that mention
All reviews hai tien lo chef tommy harbour studio marina square balcony room the club lounge suntec city excellent hotel our honeymoon buffet breakfast late check shopping mall mrt station orchard road keyaki janice bay
Selected filters
Filter
Updating list...
3,129 - 3,134 of 14,268 reviews
Reviewed 22 May 2021

Location is good , room is spacious and comfy. Accessible to marina square and suntec without having to cross any roads. Service is good too. Food in Hai Tien Lo and Edge both taste not bad. Brought my mum there to celebrate Mothers' Day. Not forgetting the night view over the MBS is perfect .

Date of stay: May 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Pan Pacific Hotels Group
Thank MissyNana89
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pan Pacific Singapore, Marketing at Pan Pacific Singapore, responded to this reviewResponded 27 May 2021

We are delighted that you had an overall great experience at Pan Pacific Singapore with your mother to celebrate the Mother's Day. We are happy that you were satisfied with the room, stunning views, dining experience and attentive services.

We look forward to welcoming you back soon.

Pan Pacific Singapore Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 May 2021

Booked a staycay at Pacific Room with full club benefits. Unfortunately, it coincided with the 1st day of Phase 2 HA in Singapore. No dining in allowed at all dining outlets meant there won't be buffet breakfast at The Edge, the Pacific Club was closed, no cocktails served as well. The gym was also closed.

A big blow and dent to our staycay plans as previously we stayed at the Pacific Room and Pacific Harbour Studio and were always blown away by the whole Club experience. We decided to go ahead with the staycay plans after several email and phone calls with Pan Pac and being assured that most Club benefits were still being met.

From the checking in process onwards, every staff we met was friendly, cheerful and hospitable. They were patient in answering our queries and quick to resolve any issues we had (mini bar with only 2 cans of coke). Their service was prompt and they were very generous - offering us different soft drinks to replenish the mini bar. Afternoon tea was served warm and punctually to our room. The food was great and we were kindly granted a 2nd serving. While some hotels would frown at the many requests from guests, Pan Pac is one hotel that is generous and very accomodating to our requests. We felt very valued as the Pacific Club Manager also dropped us a call and visit to make sure things went well. They made us feel comfortable and relaxed.
Evening canapes were served to the room. Food was great, though there was a prawn that tasted a lil fishy. Nevertheless we enjoyed the food. We missed the cocktails made by the staff, but we enjoyed the new experience of mixing our own drinks in the room. We are very grateful that Pan Pac allowed us to have this experience!

Breakfast was self collected at The Edge. The collection procedure and set up were well organized. The staff were meticulous in packing and ensuring we had everything. They even helped us pack peanut butter and granola when we made this adhoc request. The freshly made latte and cappuchino was definitely a nice addition to have.

In all, though we missed out on breakfast buffet at The Edge and the full Club experience, Pan Pac was really able to still provide guests with an almost equivalent experience. All these were achieved in less than 2 days from when the HA measures were announced.

We have been to several 5 star hotels in SG for Club experience and Pan Pac remains top on our list.

Kudos!

Date of stay: May 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Pan Pacific Hotels Group
Thank MonkkkC
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pan Pacific Singapore, Marketing at Pan Pacific Singapore, responded to this reviewResponded 27 May 2021

Thank you for your generous review and sharing with us your recent experience despite the heighten measures due the Covid-19.
We are delighted that you had an overall great experience and enjoyed the the Pacific Club amenities in your room.
Most importantly we are happy to be able to create a memorable and relaxing stay for you.

We look forward to welcoming you back soon.

Pan Pacific Singapore Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 May 2021

Although the stay started well despite long check in times, the hotel ambience and experience was good. However ended on a bad note when I was interrupted by super loud construction noises in the unit above mine which awoke me from my deep sleep at 8.30am and lasted till 10am. This spoiled my overall intended stay for relaxation and rejuvenation. This was bad management and oversight from hotel staff to allow such construction to occur above an occupied room. This has changed my perception of the hotel brand and image and was left severely disappointed.

Date of stay: May 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Pan Pacific Hotels Group
Thank Escape59291546722
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pan Pacific Singapore, Marketing at Pan Pacific Singapore, responded to this reviewResponded 27 May 2021

Thank you for sharing your comments as your valuable feedback is essential in our continuous efforts to improve our service. We are disappointed to hear that your recent stay was interrupted by the noise that we should have managed better.

We appreciate your time in sharing these comments and hope you will give us a chance to recover your impression of the hotel.

Pan Pacific Singapore Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 May 2021

Overall, a wonderful staycation with my family over at Pan Pacific Singapore managed to make it in time just right before the new circuit breaker measures kick in. All associates are wonderful, delivering high-quality services creating memorable experiences for us. My brother-in-law was so pleased and like the room very much that he told our sister he will be back again with the newborn.

Suresh attended to my family promptly the moment we alighted and greeted us, Charles then proceeds to direct my twin to the VIP counter for check-in, always so friendly and approachable.

Seamless check-in by Sel for 3 of our rooms when my sister is not here yet, she assisted to check-in for her, with a cheerful disposition. Edeline welcomed us at the counter as she was passing by and we appreciate her kind gesture. Stella, Charlene, Chrizel, assisted with our enquiries promptly prior to my stay and accommodate as much as possible to our requests. Peggy helped us out a lot with the restaurant booking and other items request over the phone.

Housekeeping team, Xi Tao deliver our items to the room and greeted us, Zheng Yun who help me with locating my lost key and got to find out from her that Mae takes the time out to check the rooms and included extra amenities for us. Also from Housekeeping, Shirleen who helped us to inform Eng with our room lighting issues and Tay from Eng rectified it easily. Tay even help us to take our family photo, thank you!

Nicky and Suresh from F&B were so enthusiastic and ensure a smooth collection of our breakfast.

Living up to the Pan Pacific standards indeed. Well done!

Date of stay: May 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Pan Pacific Hotels Group
Thank Yap B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pan Pacific Singapore, Marketing at Pan Pacific Singapore, responded to this reviewResponded 19 May 2021

Thank you for staying at Pan Pacific Singapore with your family and to spend a relaxing time just before the heighten measures imposed. We are happy that you enjoyed the comfort of your room and the stunning views! We sincerely appreciate your generous review and recognition of our team members. We look forward to welcoming you back again soon.

Stay well and keep safe.

Pan Pacific Singapore Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 May 2021

The connecting room was great, plenty of space for my girl to run around and play with her grandma. The view is excellent and I guess they have a soft and plushy bed which my wife love so much and she was singing praises non stop about how well she slept ... The food at Hai Tien Lou is great too, love the roast duck !

Date of stay: May 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Pan Pacific Hotels Group
Thank hpohhuat
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pan Pacific Singapore, Marketing at Pan Pacific Singapore, responded to this reviewResponded 19 May 2021

Thank you for staying at Pan Pacific Singapore with your family. We are delighted that you enjoy the comfort of our room and had a good night sleep. We are happy that you had a lovely experience at Hai Tien Lo. We look forward to welcoming you back soon.

Pan Pacific Singapore Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews