Overall, a wonderful staycation with my family over at Pan Pacific Singapore managed to make it in time just right before the new circuit breaker measures kick in. All associates are wonderful, delivering high-quality services creating memorable experiences for us. My brother-in-law was so pleased and like the room very much that he told our sister he will be back again with the newborn.
Suresh attended to my family promptly the moment we alighted and greeted us, Charles then proceeds to direct my twin to the VIP counter for check-in, always so friendly and approachable.
Seamless check-in by Sel for 3 of our rooms when my sister is not here yet, she assisted to check-in for her, with a cheerful disposition. Edeline welcomed us at the counter as she was passing by and we appreciate her kind gesture. Stella, Charlene, Chrizel, assisted with our enquiries promptly prior to my stay and accommodate as much as possible to our requests. Peggy helped us out a lot with the restaurant booking and other items request over the phone.
Housekeeping team, Xi Tao deliver our items to the room and greeted us, Zheng Yun who help me with locating my lost key and got to find out from her that Mae takes the time out to check the rooms and included extra amenities for us. Also from Housekeeping, Shirleen who helped us to inform Eng with our room lighting issues and Tay from Eng rectified it easily. Tay even help us to take our family photo, thank you!
Nicky and Suresh from F&B were so enthusiastic and ensure a smooth collection of our breakfast.
Living up to the Pan Pacific standards indeed. Well done!