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Reviews (8,783)
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6,007
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Reviewed 12 October 2016

The hotel lobby was excellent with great ambience and design. All the staff was very attentive and friendly. We had a dinner at Edge which is outstanding. Their food was delicious and many selections from their buffet. Overall great experience.

  • Stayed: October 2016, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank johntan1990
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PanPacificSG, Director of Marketing Communications at Pan Pacific Singapore, responded to this reviewResponded 13 October 2016

Dear johntan1990,

Thank you for sharing this positive review, we are delighted that you had an outstanding dinner experience at Edge which presents a diverse variety of cuisine at seven live kitchens.

We will pass on your kind words to the rest of the team and hope to welcome back you in the near future.

Best regards,

Annie Choy
Director of Marketing Communications

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Reviewed 12 October 2016 via mobile

Stayed for just one nite at the Pan Pacific near Orchard Road. Good and comfortable hotel. Location is very good. Walking distance to Orchard Road. Staff are very helpful. First time at this nice hotel. Next time in Singapore will definitely stay again.

Stayed: October 2016, travelled on business
Thank Schezade
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PanPacificSG, Director of Marketing Communications at Pan Pacific Singapore, responded to this reviewResponded 13 October 2016

Dear Schezade,

Thank you for sharing this review with us on TripAdvisor.

We certainly look forward to welcoming you back for another wonderful experience.

Best regards,

Annie Choy
Director of Marketing Communications

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Reviewed 11 October 2016

My husband & I spent 2 1/2 nights here on our way back to Australia after a month long holiday in Europe. It was a perfect place to recharge our batteries & attempt to defeat jet lag. Lazing around the pool, enjoying the sunshine was perfect!

We dined at Edge one night for the 'Surf & Turf' buffet & it was fantastic! Incredible variety of tasty dishes to try. We also enjoyed a wonderful buffet breakfast each morning. Once again, the variety was brilliant. A snack by the pool with a cold cocktail also assisted with abating jetlag.

We stayed in a Harbourside room & it was lovely! Comfortable bed, lovely bed linen, wonderful big bathroom, fantastic views of MBS - perfect!

All the staff that we encountered during our stay were so wonderfully pleasant. Whether it be reception, poolside, housekeeping or the restaurants - everyone was lovely.

We would definitely splurge & stay here again on our next OS trip. It was the perfect luxe stopover after a wonderful dreamy holiday. x

  • Stayed: September 2016, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Aussie_Pearl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PanPacificSG, Director of Marketing Communications at Pan Pacific Singapore, responded to this reviewResponded 13 October 2016

Dear Aussie_Pearl,

Thank you for choosing Pan Pacific Singapore as your choice of accommodation. We are glad that you had a perfect stay, right from the comfort of your room to your dining experiences at Edge and the wonderful service by our associates.

We will be sure to share your kind words with our associates and hope to welcome you back soon.

Best regards,

Annie Choy
Director of Marketing Communications

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Reviewed 11 October 2016 via mobile

We had 6 nights here on the 28th floor. From our room we could see the Harbour and the Marina Bay Sands Building. The location is great. Close to many attractions. Also there is a subway station a short walk away. As part of the booking we received a handy mobile phone with google maps and guide to local attractions.

Stayed: October 2016, travelled as a couple
Thank Helen G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PanPacificSG, Director of Marketing Communications at Pan Pacific Singapore, responded to this reviewResponded 13 October 2016

Dear Helen G,

Thank you for sharing this positive review, we are delighted that you enjoyed your recent stay and that our convenient location in Marina Bay and within walking distance of MRT stations and some of Singapore’s attractions, enhanced your experience. We are also glad that you appreciated the complimentary use of handy Phone, that allows you to stay connected with unlimited mobile Internet and International calls to 15 countries.

We look forward to the opportunity of welcoming you back again in the future for another wonderful experience.

Best regards,

Annie Choy
Director of Marketing Communications

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Reviewed 10 October 2016

From start to finish you couldn't fault the service we received.staff were very attentive to our need. We were up graded as our room was not ready . The location is right in the heart of the city so it's easy to access all the sites.

  • Stayed: September 2016, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank G8820ZGsteve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PanPacificSG, Director of Marketing Communications at Pan Pacific Singapore, responded to this reviewResponded 13 October 2016

Dear G8820ZGsteve,

Thank you for taking your time to write this generous review of us.

Providing excellent service is at the core of our service commitment to our guests and your kind words will definitely motivate the team to keep up our high standards.

We look forward to the opportunity of welcoming you back again in the future.

Best regards,

Annie Choy
Director of Marketing Communications

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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