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“a good option”

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Pan Pacific Singapore
Ranked #14 of 316 Hotels in Singapore
Certificate of Excellence
Reviewed 26 February 2012

The hotel is situated in an useful area of the city, at a good walking distance from many attractions and very close to hop on hop off bus stop (an useful way to visit the city during a stop over).
Rooms are of a good standard also if not at the level of a 5 stars hotel.
Breakfast is truly impressive, with choices of food from every part of the world also if the breakfast room is without windows and a little bit dark and oppressive.
The pool in really wide also if the dressing rooms are the opposite: too narrow. Staff is efficient and friendly.

  • Stayed: January 2012, travelled with family
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1  Thank micius
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPSINGCS, Manager at Pan Pacific Singapore, responded to this reviewResponded 27 February 2012

Dear micius,

It was our pleasure to have you as our guest and we are glad to learn of your stay experience. The team at Pan Pacific Singapore joins me in thanking you for your appreciation towards our effort. We are too pleased to share that the hotel is embarking on an extensive renovation from April to June and all the restaurants will be refreshed together with the guestrooms & hotel's lobby. We are excited and look forward to presenting our guests with a refreshing & stimulating dining and accommodation experience after our transformation!

Regards,
Jennifer Wong
Manager, Guest Care Services

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4,696 - 4,700 of 7,538 reviews

Reviewed 26 February 2012

Being close to the Esplanade, Marina Square and easy walking distance to the bus hub for the Hop On Hop Off was a major advantage for our stay. The staff were all very lovely and we enjoyed our stay very much. On returning home I answered feedback survey and was very impressed with how my feedback was received, they are genuinely interested in making sure they take good care of their guests.
Rooms are well designed, have everything you could need. Very clean and were pleasant in terms of decor.
The Atrium bar downstairs is great for drinks or a meal or snack. Food was very good there and is a comfortable place to hold a casual meeting or sit for a drink to work out your plans.
I asked for particular room requests and they certainly allocated me a room that fit everything I asked for. Here's a tip if you want a quiet room make sure you ask for a room away from the lifts, is then perfectly fine. If you don't sleep well you'll want to give up a balcony room. It can be a little noisy. The views were amazing, but it did add a bit of noise.
When next in Singapore am definitely going back.

Room Tip: Here's a tip if you want a quiet room make sure you ask for a room away from the lifts, is then...
  • Stayed: January 2012, travelled as a couple
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Thank marita K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPSINGCS, Manager at Pan Pacific Singapore, responded to this reviewResponded 27 February 2012

Dear travel_intelligence,

What a pleasure to learn of your Pacific Experience and we are grateful for your appreciation towards our effort! Taking your positive feedback on board, we will continuously strive towards achieving excellence in our effort to create memorable hotel experience for our guests. The team at Pan Pacific Singapore certainly looks forward to welcoming you again in the not too distant future!

Regards,
Jennifer Wong
Manager, Guest Care Services

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Reviewed 26 February 2012

The Pan Pacific Singapore offers luxury, comfort and excellent services. From the moment we arrived we were given the “red carpet” treatment. After having advised that we were arriving in mid morning after a long overnight flight, we were greeted with our room ready ahead of time and the reception staff personally ensured all was to our satisfaction.

Wherever we went in this hotel the staff were friendly and extremely helpful, often going that little bit extra to add to the incredible service.

We had a delicious meal at Global Kitchen, one of the many restaurants in this hotel, and would highly recommend it. The Atrium Bar/Café offers a variety of light meals and coffee as well as alcoholic beverages. There is also a deli/bakery on the ground floor which has a selection of cold meats and delicious pastries.

This hotel is walking distance from shopping centres, transport and tourist attractions and an ideal spot to start your Singapore adventure.

Room Tip: Book ahead of time to get a cheaper rate for this luxury hotel - we managed to get an excellent dea...
  • Stayed: January 2012, travelled as a couple
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Thank ozjulier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 February 2012

This hotel was first class all the way from check in to check out. The staff go above and beyond and the customer service is always there wherever you are in the hotel. Rooms were clean and well designed - they were a little dated but still were nice rooms. The gym was excellent as was the pool. We would highly recommend this hotel and if in Singapore again we would definitely stay here. For Singapore hotel prices, this was a great deal.

  • Stayed: January 2012, travelled as a couple
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Thank travelinstead
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPSINGCS, Manager at Pan Pacific Singapore, responded to this reviewResponded 27 February 2012

Dear travelinstead,

Thank you for choosing Pan Pacific Singapore and for sharing your stay experience on TripAdvisor! We are certainly pleased that you have enjoyed the stay with us and we thank you for your acknowledgement of our effort. We look forward to welcoming you again for another memorable hotel experience with us!

Regards,
Jennifer Wong
Manager, Guest Care Services

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 February 2012

This hotel is good value as Singapore is no longer an inexpensive place to stay. It is well located within the Marina Square shopping complex and within easy walking distance to Raffles Place and to the new Marina Bay complex.

Service was good - the check in was particularly efficient and friendly. Breakfast was ok, but not great. Juices, fruit selection good - stewed tea was not.

We found the bed very uncomfortable - very hard - and the pillows were also very firm and high. We mentioned this on our feedback and the hotel responded quickly to say we could have requested a matress topper and different pillows - so if you don't like a rock hard bed and very high, firm pillows I recommend you ask on check in.

Room layout was good and spacious - there was complimentary wifi too.

I understand the hotel is soon to go through a major renovation programme - now I know the bed can be made more comfortable I would stay here again if I was looking for a lower cost option (and the rates do not increase significantly post renovation).

Room Tip: Ask for a high floor and note my comments on bed if you prefer a less than rock hard bed
  • Stayed: February 2012, travelled as a couple
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Thank SuzanneShepherdess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPSINGCS, Manager at Pan Pacific Singapore, responded to this reviewResponded 27 February 2012

Dear SuzanneShepherdess,

Thank you for sharing your Pacific Experience with us here on TripAdvisor! We hope to welcome you again after our 'tranformation'!

Regards,
Jennifer Wong
Manager, Guest Care Services

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pan Pacific Singapore

Address: 7 Raffles Boulevard | Marina Square, Singapore 039595, Singapore
Phone Number:
Region: Singapore > Singapore > Marina Bay
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#6 Romantic Hotel in Singapore
#8 Family Hotel in Singapore
#9 Business Hotel in Singapore
#14 Luxury Hotel in Singapore
Price Range: €171 - €385 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pan Pacific Singapore 5*
Number of rooms: 780
Official Description (provided by the hotel):
Located in the heart of Marina Bay and Singapore's Central Business District, Pan Pacific Singapore provides newly-renovated rooms and suites with panoramic views of the city skyline. Linked via skybridge to three shopping malls and Suntec City Singapore International Convention and Exhibition Centre, guests will be surrounded by iconic attractions within walking distance including the ArtScience Museum, Gardens by the Bay, Marina Bay integrated resort and Esplanade - Theatres by the Bay. Leisure and business travellers will enjoy a superb choice of dining, entertainment and cultural atractions. Within the hotel, 6 signature award-winning restaurants, an outdoor swimming pool and 24-hour fitness centre offer options to dine and unwind at. The Promenade mrt station located within five minutes' walking distance offers utmost convenience and connectivity to the city and a complimentary weekday shuttle bus operates around the Marina Bay Financial Centre route. ... more   less 
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Also Known As:
Pan Pacific Singapore Hotel Singapore
Pan Pacific Hotel Singapore
Singapore Pan Pacific

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