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Pardeep D

Luxury experience, the place to be

5.0 of 5 bubblesReviewed 2 weeks agovia mobile
Amazing hotel, great hospitality. A luxury experience and highly recommend.

We had a room in the Tower Wing and were in the Executive Club rooms. A brilliant view from the Club Room.

The chef made special snacks and meals for me given I am coeliac.

I had a spa treatment and it was divine as was the hairdresser.

Highly recommend, after returning to this hotel after our honeymoon 28 years ago, we found it retained luxury, was clean, great service and quality. A great neighbourhood with easy access to all Singapore has to offer.
Date of stay: September 2024
Room Tip: Executive rooms and floor are much less busy and still have a huge range of food and drink....
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SLS Marketing Team, Marketing at Shangri-La Singapore, responded to this review
Responded 2 weeks ago
Dear Pardeep D,

Thank you for your positive feedback. I am heartened to hear that your stay was a great one, from the warm welcome received to the service our staff rendered which was above and beyond standards.

Your kind words have also been shared with the team who continue to deliver seamless and exemplary experiences for our guests.

Thank you once again for choosing Shangri-La and we look forward to creating more memorable memories with you soon.

Best regards,
John Rice
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (7,725)
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Reviewed 3 weeks ago

A very short but sweet trip. Thank you so much to the amazing staff at Shangri-La Singapore! They made our stay easy and comfortable. The staff from the Lobby Lounge were all incredibly helpful, especially Sasi, who assisted us with breakfast. Special thanks to Warren from housekeeping, who took care of everything in our room, and to Sheryl, who welcomed us warmly at the Horizon Lounge. Lastly, Ashvinder, the sweetest staff member, made our check-in and check-out experience wonderful. Shangri-La Singapore is truly exceptional.

Date of stay: September 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Inah F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SLS Marketing Team, Marketing at Shangri-La Singapore, responded to this reviewResponded 2 weeks ago

Dear inahf2024,

Thank you for sharing your positive experience. I'm glad you've enjoyed our signature Asian hospitality during your recent stay with us.

The recognition of our facilities and staff's efforts, from the heartfelt welcome you received upon arrival to the exceptional service provided throughout your stay, is deeply rewarding. Our aim is always to exceed the expectations of our guests, and it is wonderful to know that we succeeded in making your stay impeccable.

We look forward to the privilege of welcoming you back again soon. Your kind words inspire us to continue striving for excellence in all that we do.

Best regards,
John Rice
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

My experience staying at Shangri-La Singapore, was over the moon!

Starting with the warmest welcome given by all the employees around the hotel!
While also going through a gracious and speedy check in provided by Shameel and Jasmine.

The view from the room gave us a gorgeous landscape of the orange mangrove street of Singapore.
The food and beverage services was non the less speedy as well as very friendly!
I highly recommend dining in their main restaurant for the breakfast as you’ll be spoiled for choice! It’s also very family friendly!

Lastly I would also like to extend a large thanks to Sam for making sure we left the hotel without a dent in our experience!

Date of stay: September 2024
Trip type: Travelled with family
Thank Emi A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SLS Marketing Team, Marketing at Shangri-La Singapore, responded to this reviewResponded 2 weeks ago

Dear 672emia,

Thank you for taking the time to share your feedback. I'm glad you've enjoyed our signature Asian hospitality during your recent stay with us.

Your kind words about our service are greatly appreciated. We strive to provide excellent experiences for all our guests, and it is wonderful to know we succeeded during your stay.

We look forward to welcoming you back to Shangri-La Singapore for your future visits.

Best regards,
John Rice
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

Our experience at Shangri-La Singapore was truly wonderful! We thoroughly enjoyed the facilities, and the gym was phenomenal—equipped with everything we needed for an energizing workout. The buffet was absolutely delicious and incredibly varied, offering a fantastic selection of dishes to choose from. The water in the pool was spectacular, providing a refreshing escape during our stay.

However, the highlight of our visit was the outstanding service from the staff. We want to give special thanks to Jasmine at the reception, Pravin at the bell desk, and Pauline in the restaurant for their exceptional attentiveness and friendliness. They made our family stay one of the best we've ever had.

Thank you to everyone for making our time so special. We look forward to returning soon!

Date of stay: September 2024
Trip type: Travelled with family
Thank dfern7
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SLS Marketing Team, Marketing at Shangri-La Singapore, responded to this reviewResponded 2 weeks ago

Dear dfern7,

Thank you for taking the time to leave us such a wonderful review. We're thrilled to hear that you enjoyed our signature Asian hospitality during your recent stay with us.

We strive to create an impeccable experience for all our guests, and your kind words are a testament to the dedication and hard work of our team.

We look forward to the privilege of welcoming you back again soon.

Best regards,
John Rice
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

The positive: Lovely hotel which has aged nicely. Nice gym and great spa.
The negative: A small effort has been made to reduce plastic but they are far behind other hotels. There is no excuse for continuing to use so much plastic. The food is not organic. When I travel to a 5 star hotel I expect to eat organic. I am not spending this kind of money to fill my body with pesticides.
They have stopped doing turn-down service. Very difficult to get a taxis.

Date of stay: September 2024
Trip type: Travelled as a couple
Thank 56nicp
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SLS Marketing Team, Marketing at Shangri-La Singapore, responded to this reviewResponded 2 weeks ago

Dear 56nicp,

Thank you for sharing your candid feedback. Your insights provides us with critical feedback to review our procedures, and clear opportunities for the improvement in the delivery of experience for guests like yourself.

In spite of these, I appreciate the overall positive rating you've shared. I look forward sincerely to welcome you with an experience reflective of the signature Asian hospitality we pride ourselves in.

Best regards,
John Rice
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

A beautiful hotel where the service was spot on. Check in was efficient with welcoming smiles. The rooms are spacious as we stayed in the Garden wing overlooking the pool with stunning tropical plant balconies. Our kids loved the pool and spa, especially the Buds and splash program staff. The room service, buffet breakfast, Italian restaurant beside the pool and the little patisserie in the lobby were all high lights of our stay. My daughter couldn't get enough of the beautiful gardens all around the hotel and loved visiting the family of turtles and koi fish each morning.

The location is quiet and a little far from the main tourist attractions but we quite liked this fact and found the grab taxis easy to use. Besides this hotel is close to the wonderful Singapore Botanical gardens and Orchard Road shops. The staff were all so friendly and we will definitely be back next year.

Room tip: Choose the garden wing
Date of stay: July 2024
Trip type: Travelled with family
Thank Kyliemac79
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SLS Marketing Team, Marketing at Shangri-La Singapore, responded to this reviewResponded 2 weeks ago

Dear Kyliemac79,

Thank you for sharing your positive experience. I'm glad you've enjoyed our signature Asian hospitality during your recent stay with us.

The recognition of our facilities and staff's efforts, from the heartfelt welcome you received upon arrival to the exceptional service provided throughout your stay, is deeply rewarding. Our aim is always to exceed the expectations of our guests, and it is wonderful to know that we succeeded in making your stay impeccable.

We look forward to the privilege of welcoming you back again soon. Your kind words inspire us to continue striving for excellence in all that we do.

Best regards,
John Rice
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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