We had a family stay and of all Shangri-La hotels that I have stayed in, this was the poorest by far. The unpleasant parts:
- bad staff behavior by patrolling staff at the pool. I was rudely pointed at and told by a woman in a polo t-shirt uniform to wear my mask even when I had a drink with me near the pool bar. It’s ok to tell the guests but rudeness can never be tolerated

- after each designated hour at the pool, whistles were being blown to get the people out of the pool. We are paying guests and not at a boot camp so this way of telling guests is just not acceptable.
Other hotels do this much more gracefully by their staff just giving the guests gentle reminders of the time left.

- pool lounge chairs were filthy and should have been replaced long time ago

- room in the Garden wing even though it was a suite was very dated and balcony was not clean.

All in all, even though the lobby and main building has been renovated, there are parts of the hotel and pool which are in very poor conditions.

Regardless of pandemic situation or not, guests are guests and we are still paying money so there should have been better behaviour by staff.

The whole team in Valley Wing was perfect, from check-in to check out , they made us feel welcome and like family. Smiles and greeting every day. If you seen my reviews you would known that I have stayed in quite a handful of top hotels around the world.

Some how Valley Wing hits it different and made us feel like our home away from home from the friendliness and attentiveness of the staff. This is going to be a long list but it is worth it to mention all the names that have touched us throughout our stay in the Shangri-La Valley Wing.

Mr Rajiv and Mr Ono-san who helped us with our luggage and assisting us when we arrived, Ms, Iris who made all the arrangements for us upon check in and ensured that our luggage is in the room after our lunch.

Ms Aishah for getting back to arrange with my enquiries to make the two queens in my life gets a surprise upon checking in which made them very happy. Ms Nora I want to say thank you for you and your team for making this a wonderful experience.

Special mention to the team in Summit, Mr. Zac and Mr. Marvin for being ultra attentive and accommodating. Marvin was so attentive that he have asked the staff to cut the peach for my daughter without even asking. I was very surprised with gesture and for that I am very thankful. Mr. Zac help us on many occasion and I have only good compliments for him to ensuring that my little one gets her macaroni and reminding us to have our canapes. :).

We truly also adore Mr. Edward Chew for spoiling our little princess with lots of food and drinks and sharing his experience with us during even his busy period.

We had a mishap in Buds while my daughter was playing in Muddy, and was bleeding from a cut to the lips, Ms. Rajesh and Ms. Christina assisted me to call the house medic team to tend to her and I am sorry that I did not get all their names who have done so but we are truly thankful. I was surprised that a Mr. Andreas (I believe was from the Garden Wing) followed up with a call to check on her condition and I find that very professional.

To those that I did not mention, you are not forgotten for making our stay so memorable, wait staff Ms. Florence, Ms. Audrey, Mr. Amin at the front door.

Till then, please stay safe and stay happy, We hope to see you again very soon.