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It's all about the great service and amenities for families at the Valley Wing! We were very impressed by the cheerful and meticulous service from the start to end of our staycation. My wife and I would like to specially commend Mr Allen Khoo and Ms Nora Ghazali who made our anniversary celebration extra special with their personal touch that is befitting of the high standards set by the Shangri-La brand.
We will definitely look forward to be back again soon!
Dear R Z S,
Thank you for taking the time to share this review with us. We are extremely heartened to know that you and your loved ones had an overall enjoyable staycation at our hotel where you managed to enjoy the heartfelt hospitality delivered by our team along with the hotel amenities. Here at Shangri-La Singapore, our team is always dedicated to ensuring quality experiences for all, striving to treat each and every guest as family. Kindly rest assured that your comments will be shared with the team whom will continue to deliver hospitality from the heart.
Bolstered by an oasis of culinary delights, an elite spa, as well as the magic of the Shangri-La hospitality, whether indoors or outdoors, day or night, something magical awaits.
Once again, thank you for your kind words. Our team is certainly looking forward to welcoming you back again to our hotel for yet another memorable staycation.
Best regards,
Allen Khoo,
Resident Manager
We had a family stay and of all Shangri-La hotels that I have stayed in, this was the poorest by far. The unpleasant parts:
- bad staff behavior by patrolling staff at the pool. I was rudely pointed at and told by a woman in a polo t-shirt uniform to wear my mask even when I had a drink with me near the pool bar. It’s ok to tell the guests but rudeness can never be tolerated
- after each designated hour at the pool, whistles were being blown to get the people out of the pool. We are paying guests and not at a boot camp so this way of telling guests is just not acceptable.
Other hotels do this much more gracefully by their staff just giving the guests gentle reminders of the time left.
- pool lounge chairs were filthy and should have been replaced long time ago
- room in the Garden wing even though it was a suite was very dated and balcony was not clean.
All in all, even though the lobby and main building has been renovated, there are parts of the hotel and pool which are in very poor conditions.
Regardless of pandemic situation or not, guests are guests and we are still paying money so there should have been better behaviour by staff.
Dear HannLyn,
Thank you for taking precious time off to share your invaluable feedback. Please accept our most sincere apologies for your staycation experience that was not to your expectations this time round. With regards to the unpleasant experience at the pool, we are terribly sorry. Displays of such behaviour is unacceptable and it is definitely not the intended experience we wish our guests to have. Kindly rest assured that we will look into the matter seriously and ensure that this incident does not happen again. In addition, we would also like to apologise for any additional inconveniences faced amidst this "new normal" as we comply with the newly imposed COVID-19 restrictions. With respect to your feedback regarding the pool lounge chairs and hotel room amenities, rest assured that our team is currently looking into implementing modifications and enhancements in the near future.
We hope that you will give us the opportunity to welcome you back to showcase the improvements in the near future.
Best regards,
Allen Khoo,
Resident Manager
The whole team in Valley Wing was perfect, from check-in to check out , they made us feel welcome and like family. Smiles and greeting every day. If you seen my reviews you would known that I have stayed in quite a handful of top hotels around the world.
Some how Valley Wing hits it different and made us feel like our home away from home from the friendliness and attentiveness of the staff. This is going to be a long list but it is worth it to mention all the names that have touched us throughout our stay in the Shangri-La Valley Wing.
Mr Rajiv and Mr Ono-san who helped us with our luggage and assisting us when we arrived, Ms, Iris who made all the arrangements for us upon check in and ensured that our luggage is in the room after our lunch.
Ms Aishah for getting back to arrange with my enquiries to make the two queens in my life gets a surprise upon checking in which made them very happy. Ms Nora I want to say thank you for you and your team for making this a wonderful experience.
Special mention to the team in Summit, Mr. Zac and Mr. Marvin for being ultra attentive and accommodating. Marvin was so attentive that he have asked the staff to cut the peach for my daughter without even asking. I was very surprised with gesture and for that I am very thankful. Mr. Zac help us on many occasion and I have only good compliments for him to ensuring that my little one gets her macaroni and reminding us to have our canapes. :).
We truly also adore Mr. Edward Chew for spoiling our little princess with lots of food and drinks and sharing his experience with us during even his busy period.
We had a mishap in Buds while my daughter was playing in Muddy, and was bleeding from a cut to the lips, Ms. Rajesh and Ms. Christina assisted me to call the house medic team to tend to her and I am sorry that I did not get all their names who have done so but we are truly thankful. I was surprised that a Mr. Andreas (I believe was from the Garden Wing) followed up with a call to check on her condition and I find that very professional.
To those that I did not mention, you are not forgotten for making our stay so memorable, wait staff Ms. Florence, Ms. Audrey, Mr. Amin at the front door.
Till then, please stay safe and stay happy, We hope to see you again very soon.
Dear Isaac 976,
Thank you for taking the time to share this review with us. We are extremely heartened to know that you had an enjoyable staycation at The Valley Wing, where you managed to experience first-hand the heartfelt hospitality delivered by our team, along with the family friendly facilities and wide array of culinary offerings. Rest assured that your kind feedback will be shared with the team, whom will continue to go the extra mile for our guests.
Here at Shangri-La Singapore, our team is always dedicated to ensuring quality experiences for all, striving to treat each and every guest as family. Bolstered by an oasis of culinary delights, an elite spa, as well as the magic of the Shangri-La hospitality, whether indoors or outdoors, day or night, something magical awaits. Our team sincerely hopes that in the years to come, Shangri-La will come to hold a special place in your heart.
Once again, thank you for your kind words. We are certainly looking forward to welcoming you back with us again real soon for yet another memorable staycation.
Best regards,
Allen Khoo,
Resident Manager
With restrictions on travel from Singapore, we decided on a second visit to the fabulous Valley Wing at Shangri-La Singapore. It most definitely did not disappoint.
The staff at the Shangri-La Valley Wing really did make our stay outstanding. They are so king and courteous providing such fantastic service.
The room is not the most modern, but it very big and plenty of space for a family of four. Although you are only allowed one extra bed for one of the children, the other child has to sleep in the bed with you, or on the sofa. The bed is super comfy and all the amenities in the room are lovely, including robes, slippers and L'Occitane toiletries. You can also scan a QR code to make any requests such as extra bedding, towels, pillows or toiletries. They really do make it very simple for guests.
Our children are age 6 and 10 and they love the hotel. They love the main pool, the Splash Zone and Buds indoor playground. You do have to book slots for all of the above, but we found using the QR codes at check-in very simple and slots readily available.
Staying in the Valley Wing has some great advantages with the lounge too. Fabulous drinks and I really love the afternoon tea.
We ate breakfast at the Summit Room which has a very nice menu and lots of choice including steak and eggs amongst many other options. We stayed during the Singapore restrictions of two people per table, but this did not ruin our dining experience at all. Staff were very kind to our children who sat on a separate table at times.
We are dinner at The Waterfall which is the Italian restaurant. It has a nice outdoor setting overlooking the pool as well as indoor seating. The food is nice and service very good, but for us, the food was nothing spectacular. It is just convenient to eat in the hotel for short stays.
Thank you once again to all the staff for making our staycation so fabulous. Also a big thank you for the beautiful chocolate cake that was delivered to our room for our anniversary. It was delicious.
Dear kerry80,
Thank you for staying with Shangri-La Singapore and for taking the time to share this review with us. We are extremely heartened to know that you and your loved ones had an enjoyable staycation at The Valley Wing, where you managed to enjoy the family-friendly facilities, special Valley Wing privileges, as well as the heartfelt hospitality delivered by our team. Here at Shangri-La Singapore, our team is always dedicated to ensuring quality experiences for all, striving to treat each and every guest as family. Bolstered by an oasis of culinary delights, an elite spa, as well as the magic of the Shangri-La hospitality, whether indoors or outdoors, day or night, something magical awaits.
Our team sincerely hopes that in the years to come, Shangri-La will come to hold a special place in your heart and become a place where memories of a lifetime are created.
Once again, thank you for your kind words which definitely motivates our team to continue to go the extra mile for all our valued guests. We are certainly looking forward to welcoming you and your loved ones back with us again real soon. Meanwhile, stay safe and keep well.
Best regards,
Allen Khoo,
Resident Manager
Excellent service from the team. We found ourselves booking the next staycay even before checking out! The staff prepared a cake and surprised us in the room when they realised it was my husband's birthday upon check in.
Food was also superb at the waterfall ristorante.
Dear jassie86,
Thank you for staying with Shangri-La Singapore and for taking the time to share this review with us. Our team is extremely heartened to know that you and your loved ones had an enjoyable staycation and that our staff had went the extra mile to make your husband's birthday staycation a memorable one. In addition, we are also heartened to know that the Southern Italian classics at Waterfall Ristorante were up to your standards.
Here at Shangri-La Singapore, our team is always dedicated to ensuring quality experiences for all, striving to treat each and every guest as family. Bolstered by an oasis of culinary delights, an elite spa, as well as the magic of the Shangri-La hospitality, whether indoors or outdoors, day or night, something magical awaits.
We sincerely hope that in the years to come, Shangri-La will come to hold a special place in your heart and be a place where memories of a lifetime are created.
Once again, thank you for your kind words. We are certainly looking forward to welcoming you and your family back with us again real soon. Meanwhile, stay safe and keep well.
Best regards,
Allen Khoo,
Resident Manager
