Excellent service from the team. We found ourselves booking the next staycay even before checking out! The staff prepared a cake and surprised us in the room when they realised it was my husband's birthday upon check in.
Food was also superb at the waterfall ristorante.
Dear jassie86,
Thank you for staying with Shangri-La Singapore and for taking the time to share this review with us. Our team is extremely heartened to know that you and your loved ones had an enjoyable staycation and that our staff had went the extra mile to make your husband's birthday staycation a memorable one. In addition, we are also heartened to know that the Southern Italian classics at Waterfall Ristorante were up to your standards.
Here at Shangri-La Singapore, our team is always dedicated to ensuring quality experiences for all, striving to treat each and every guest as family. Bolstered by an oasis of culinary delights, an elite spa, as well as the magic of the Shangri-La hospitality, whether indoors or outdoors, day or night, something magical awaits.
We sincerely hope that in the years to come, Shangri-La will come to hold a special place in your heart and be a place where memories of a lifetime are created.
Once again, thank you for your kind words. We are certainly looking forward to welcoming you and your family back with us again real soon. Meanwhile, stay safe and keep well.
Best regards,
Allen Khoo,
Resident Manager
The staff were friendly and the hotel was immaculate.
We stayed at Shangri-la Orchard from 9 to 11 July 2021.
We had to book timings for Buds, Splash Zone, pool access and even breakfast which can be annoying having to key in our details repeatedly.. but it's understandable given the current restrictions.
We stayed for 2 nights to celebrate our son's birthday in advance. Entered the room to have a birthday card & cake for him. He even got a room call from the hotel wishing him happy birthday and if everything was ok. After having a blast at Buds & Splash zone.. of course it was perfect.
On the second day, my 4 year old son being a curious boy injured his thumb along the grooved wooden walls at level 1. We figured he had a splinter and he wasn't allowing us to get it out with whatever we have in the room (we had an option of a paper clip..lol).. so we called front desk for tweezer or nail clipper and 3 minutes later, Zoe and her colleagues came. She was excellent with my son. Knew exactly how to coax him so that he would let them take a look at his thumb. Fortunately for my son.. the "splinter" turned out to be a dark small bruise and all it took was the staff (sorry i didn't get your name!) in surgical gloves pouring a little bit of sterile water over the thumb and a plaster (and lollipop from Zoe) to feel better. Really appreciate it that they called to check on my son again about 2 hours later. We really apologise for the false emergency but that small incident had no doubt left such a good impression that we wouldn't think twice about visiting Shangri-La again. Every guest matters, even the littlest ones.
Hopefully Shangri-la management can convey this compliment to their colleagues that attended to my son on the afternoon of 10th July 2021 :)
Dear Jet60042179293,
Thank you for taking the time to share this review with us. We are extremely heartened to know that you and your loved ones had an overall enjoyable staycation at our hotel where you celebrated your son's birthday. Here at Shangri-La Singapore, our team is always dedicated to ensuring quality experiences for all, striving to treat each and every guest as family. Bolstered by an oasis of culinary delights, an elite spa, as well as the magic of the Shangri-La hospitality, whether indoors or outdoors, day or night, something magical awaits.
We are sorry for the minor accident that happened to you son and we are glad that our staff managed to provide your son with the necessary assistance.
Once again, thank you for your kind words and we are certainly looking forward to welcoming you and your loved ones back with us real soon for another memorable staycation.
Best regards,
Allen Khoo,
Resident Manager
Greetings from your friends from Room 758, VW.
First, we like to express our heartfelt gratitude for all the warm and friendly friends at Shangri-la who left a beautiful footprint in our 20th Anniversary celebration. To only name some (wish I cld remember and see clearly all of their name tags),
Aishah (thanks for the photo, and your colleague who brought us a cake),
Audrey,
Shamai,
Eileen,
Shamiral,
Bella,
Kharil (I think I might hv spelled his name wrongly, i do remember he is with the hotel for more than 20 years),
Raja (you said this place is your home and you are here to make us at home, I really like that),
The chef at Summit Room;
The uncle at the Pool who remembers that we requested bottled water at the pool the day before,
The house keepers, especially the one who did the turn down service on 7th Jul, who is so detailed in our preferences merely by observing the way we placed our toiletries.
The very helpful VW door man, from his accent he should be fr Philippines, who greeted and welcomed us on our arrival (6th July around 12noon) and A.M in Shang traditional uniform, who helped us with our baggage on our check-out.
We made the right and best choice to be there for our event. Despite not hving mentioned we were there for our 20th Anniversary at our reservation, we were delighted by the surprises that were arranged when we shared it with Aishah at check-in. We really love the spontaneous and sincere vibes that most of you carried with you during this difficult covid time.
Thank you once more and may all my friends there be Well Happy Peaceful.
Thank you.
Dear Chun Khim Lim,
Thank you for choosing Shangri-La Singapore and for taking the time to share this review with us. Our team is extremely heartened to know that you and your significant other had a memorable 20th Anniversary Staycation at our hotel where you managed to enjoy the heartfelt hospitality delivered by our team. Rest assured that we will convey your positive comments to the team, whom will continue to deliver hospitality from the heart. Do also know that it has been an absolute honour to have been given the privilege to have you here with us during this special occasion.
Here at Shangri-La Singapore, our team is always dedicated to ensuring quality experiences for all, striving to treat each and every guest as family. Bolstered by an oasis of culinary delights, an elite spa, as well as the magic of the Shangri-La hospitality, whether indoors or outdoors, day or night, something magical awaits.
We are glad to know that our team has extra mile to make you stay here a special one and our team sincerely hopes that in the years to come, Shangri-La Singapore will come to hold a special place in your heart, and come to be a place where significant milestones in life are celebrated or simply a place where memories of a lifetime are created.
Once again, thank you for your kind words, we are extremely flattered and are certainly looking forward to welcoming you back again real soon — for another spectacular staycation. Meanwhile, stay safe and keep well.
Best regards,
Allen Khoo,
Resident Manager
Great staying experience! The view on the top floor was fantastic and the room was spacious and clean. Had a great time with my Fiancee at the Diner de Fleurs, great food preparation by Chef Ganesan, and service by Gerald. Will always remember the moment I proposed to my partner there, an awesome beautiful evening dinner.
Dear Alvin Chin,
Thank you for taking the time to share this review with us. Our team is extremely heartened to know that you and your Fiancee had a romantic time at the Diner de Fleurs — where you proposed to her in The Orchid surrounded by over 25 varieties of orchids and soft melodic music. It has been an absolute honour to have been given the privilege to celebrate such a significant milestone in life with the both of you.
Here at Shangri-La Singapore, our team is always dedicated to ensuring quality experiences for all, striving to treat each guest as family. Bolstered by an oasis of culinary delights, an elite spa, as well as the magic of the Shangri-La hospitality, whether indoors or outdoors, day or night, something magical awaits.
We sincerely hope that in the years to come, Shangri-La Singapore will continue to hold a special place in your hearts, and become a place where memories of a lifetime are created.
Once again, thank you for taking the time to share this review with us. We are certainly looking forward to having you with us again real soon — to create more memories that will last a lifetime. Meanwhile, stay safe and keep well.
Best regards,
Tane Picken,
General Manager
Awesome place with full of fun activities for kids and family gathering~ the staff are thoughtful and kindness; we are surprised with the spacious room and comfort bed, will definitely come back again
Dear Aimeetran,
Thank you for taking the time to share this review with us. We are extremely heartened to know that you and your loved ones had a splendid staycation, where you managed to experience the heartfelt hospitality delivered by our team amidst the tranquil hotel surroundings and had loads of fun exploring our family-friendly facilities. Here at Shangri-La Singapore, our team is always dedicated to ensuring quality experiences for all, striving to treat each and every guest as family. Bolstered by an oasis of culinary delights, an elite spa, as well as the magic of the Shangri-La hospitality, whether indoors or outdoors, day or night, something magical awaits.
Our team sincerely hopes that in the years to come, Shangri-La Singapore will come to hold a special place in your heart, and become a place where memories of a lifetime are created.
Once again, thank you for your kind words. We are certainly looking forward to welcoming you and your loved ones back again for yet another memorable staycation. Meanwhile, stay safe and keep well.
Best regards,
Tane Picken,
General Manager
