Name: Memorable birthday staycation!
Item: Shangri-La Singapore
Rating: 5
Author: Jet60042179293

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LimK358

Singapore, Singapore

4162

Reviewed 9 July 2021 via mobile

Happy 20th Anniversary

Greetings from your friends from Room 758, VW.

First, we like to express our heartfelt gratitude for all the warm and friendly friends at Shangri-la who left a beautiful footprint in our 20th Anniversary celebration. To only name some (wish I cld remember and see clearly all of their name tags),
Aishah (thanks for the photo, and your colleague who brought us a cake),
Audrey,
Shamai,
Eileen,
Shamiral,
Bella,
Kharil (I think I might hv spelled his name wrongly, i do remember he is with the hotel for more than 20 years),
Raja (you said this place is your home and you are here to make us at home, I really like that),
The chef at Summit Room;
The uncle at the Pool who remembers that we requested bottled water at the pool the day before,
The house keepers, especially the one who did the turn down service on 7th Jul, who is so detailed in our preferences merely by observing the way we placed our toiletries.

The very helpful VW door man, from his accent he should be fr Philippines, who greeted and welcomed us on our arrival (6th July around 12noon) and A.M in Shang traditional uniform, who helped us with our baggage on our check-out.

We made the right and best choice to be there for our event. Despite not hving mentioned we were there for our 20th Anniversary at our reservation, we were delighted by the surprises that were arranged when we shared it with Aishah at check-in. We really love the spontaneous and sincere vibes that most of you carried with you during this difficult covid time.

Thank you once more and may all my friends there be Well Happy Peaceful.

Thank you.

Date of stay: July 2021

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Dear Chun Khim Lim,

Thank you for choosing Shangri-La Singapore and for taking the time to share this review with us. Our team is extremely heartened to know that you and your significant other had a memorable 20th Anniversary Staycation at our hotel where you managed to enjoy the heartfelt hospitality delivered by our team. Rest assured that we will convey your positive comments to the team, whom will continue to deliver hospitality from the heart. Do also know that it has been an absolute honour to have been given the privilege to have you here with us during this special occasion.

Here at Shangri-La Singapore, our team is always dedicated to ensuring quality experiences for all, striving to treat each and every guest as family. Bolstered by an oasis of culinary delights, an elite spa, as well as the magic of the Shangri-La hospitality, whether indoors or outdoors, day or night, something magical awaits.

We are glad to know that our team has extra mile to make you stay here a special one and our team sincerely hopes that in the years to come, Shangri-La Singapore will come to hold a special place in your heart, and come to be a place where significant milestones in life are celebrated or simply a place where memories of a lifetime are created.

Once again, thank you for your kind words, we are extremely flattered and are certainly looking forward to welcoming you back again real soon — for another spectacular staycation. Meanwhile, stay safe and keep well.

Best regards,
Allen Khoo,
Resident Manager

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AlvinChin1987

11

Reviewed 6 July 2021

Marriage Proposal at Diner de Fleurs Shangri-la

Great staying experience! The view on the top floor was fantastic and the room was spacious and clean. Had a great time with my Fiancee at the Diner de Fleurs, great food preparation by Chef Ganesan, and service by Gerald. Will always remember the moment I proposed to my partner there, an awesome beautiful evening dinner.

Room tip: I stayed high floor, the view was great

Date of stay: July 2021

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Dear Alvin Chin,

Thank you for taking the time to share this review with us. Our team is extremely heartened to know that you and your Fiancee had a romantic time at the Diner de Fleurs — where you proposed to her in The Orchid surrounded by over 25 varieties of orchids and soft melodic music. It has been an absolute honour to have been given the privilege to celebrate such a significant milestone in life with the both of you.

Here at Shangri-La Singapore, our team is always dedicated to ensuring quality experiences for all, striving to treat each guest as family. Bolstered by an oasis of culinary delights, an elite spa, as well as the magic of the Shangri-La hospitality, whether indoors or outdoors, day or night, something magical awaits.

We sincerely hope that in the years to come, Shangri-La Singapore will continue to hold a special place in your hearts, and become a place where memories of a lifetime are created.

Once again, thank you for taking the time to share this review with us. We are certainly looking forward to having you with us again real soon — to create more memories that will last a lifetime. Meanwhile, stay safe and keep well.

Best regards,
Tane Picken,
General Manager

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Aimeetran

Singapore, Singapore

11

Reviewed 6 July 2021 via mobile

Staycation ~

Awesome place with full of fun activities for kids and family gathering~ the staff are thoughtful and kindness; we are surprised with the spacious room and comfort bed, will definitely come back again

Date of stay: July 2021

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Dear Aimeetran,

Thank you for taking the time to share this review with us. We are extremely heartened to know that you and your loved ones had a splendid staycation, where you managed to experience the heartfelt hospitality delivered by our team amidst the tranquil hotel surroundings and had loads of fun exploring our family-friendly facilities. Here at Shangri-La Singapore, our team is always dedicated to ensuring quality experiences for all, striving to treat each and every guest as family. Bolstered by an oasis of culinary delights, an elite spa, as well as the magic of the Shangri-La hospitality, whether indoors or outdoors, day or night, something magical awaits.

Our team sincerely hopes that in the years to come, Shangri-La Singapore will come to hold a special place in your heart, and become a place where memories of a lifetime are created.

Once again, thank you for your kind words. We are certainly looking forward to welcoming you and your loved ones back again for yet another memorable staycation. Meanwhile, stay safe and keep well.

Best regards,
Tane Picken,
General Manager

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Ieatisleep

Singapore

21

Reviewed 5 July 2021 via mobile

Birthday staycation at Shangri-La

I have been to many hotels for staycation during the pandemic period and I enjoyed the most in Shangri La. We throughly enjoyed the stay and service. Staffs are friendly and greets us without fail when walked pass us. Restaurant staffs are nice and friendly as well. Very premium and professional customer service. Will definitely come back again with kids next time.

Date of stay: June 2021

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Dear tzchenn,

Thank you for taking the time to share this review with us and for choosing to stay with Shangri-La Singapore. We are extremely heartened to know that you had an enjoyable staycation, where you got to experience the heartfelt hospitality delivered by our team, along with the hotel facilities and dining offerings. Here at Shangri-La Singapore, our team is always dedicated to ensuring quality experiences for all, striving to treat each and every guest as family. Bolstered by an oasis of culinary delights, an elite spa, as well as the magic of the Shangri-La hospitality, whether indoors or outdoors, day or night, something magical awaits.

It has been an absolute honour to have been given the privilege to have served you and we sincerely hope that in the years to come, Shangri-La Singapore will come to hold a special place in your heart, and become a place where special milestones in life are celebrated.

Once again, thank you for your kind words. We are certainly looking forward to welcoming you and your loved ones back with us again real soon for another wonderful staycation. Meanwhile, stay safe and keep well.

Best regards,
Tane Picken,
General Manager

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WhiteBear8889

Singapore, Singapore

24

Reviewed 4 July 2021

A Sweet experience Turned Sour (High-Tea)

Writing this without any ill intention, but just to share sincere feedback hoping that the management of Shangri-La Singapore would take my feedback for improvements.

Long story short, I ordered a Rose Veranda high tea set to be delivered as a birthday surprise to my friend late May 2021, but due to various operational hiccups which I did not expect to happen in a luxury hotel, my order was missed and was not delivered, despite myself following up with the hotel before the agreed delivery time, to which the PIC provided sound assurance that my order will be delivered as scheduled.

What was meant as a sweet surprise initially, turned sour as we ended up surprising ourselves that mishaps like this could happen with a 5 star hotel. While the team was very apologetic, a ruined experience is a ruined experience, and what really mattered to me was proactive rectification measures, which regrettably I think the team could do a lot better. Lots of follow-up was initiated from my end, which made me feel like a “Creditor” constantly “chasing”.

Compensation and refund were only granted upon persistent request, instead of coming instinctively from your team to pacify an upset customer and rectify the damages. While I’m genuinely thankful for the complimentary meal given as compensation, there were also hiccups which happened throughout the delivery which I had to follow up personally, as well as the refund process, which took almost a month to resolve after countless follow ups on my part!

I do not condone self-entitlement, but I trust a little goes a long way and I believe Shangri-La Singapore could definitely do better to provide the experience to customers who trusted its standards in service and hospitality. Looking forward to more pleasant Shangri-La experiences in future!

Date of stay: June 2021

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Dear WhiteBear8889,

Thank you for taking the time to share this review with us and for your honest and sincere feedback. Our team at Shangri-La Singapore is extremely appreciative of feedback which helps us to better our service so as to improve the guest experience for all.

First of all, we would like to extend our most sincere apologies for the service lapses that you experienced during the order of your Rose Veranda High Tea set for your friend's birthday surprise. We are terribly sorry that such a surprise was ruined and it is definitely NOT something that a mere apology can make up for. It must have been very frustrating and stressful on your end because of these service lapses which resulted in you having to seek for an alternative birthday surprise option for your friend.

Such a service lapse and the lack of proactive rectification measures shown by our team is simply unacceptable and not the intended experience we wish our guests to have. Do rest assured that the relevant departments will look into this matter seriously to ensure that such similar incidents do not happen again.

Once again, we are terribly sorry for all the unnecessary inconvenience and frustration caused. While we are glad that the team has made the neccessary service recovery, we do agree with you that more could have been done on our end. Hence, we will take full responsibility on this matter and will learn from this. Thank you for the kind patience and understanding shown to our team during this period, we really do appreciate it.

On behalf of the team, I sincerely hope that we will still have another chance to serve you again, this time for a renewed experience. Meanwhile, stay safe and keep well.

Best regards,
Tane Picken,
General Manager

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