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All reviews clarke quay premier lounge great location night life liang court accor member restaurants and bars shopping centre fort canning park executive room king bed an upgrade marina bay sands the ground floor mrt station buffet breakfast central location
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Reviewed 23 February 2018

A hotel in a good location for getting arround Singapore.
Good speedy check in with friendly staff.
We booked a double standard room, while generally was ok, was let down with the double bed and headboard pushed against a wall? This meant one of us climbing up the bed (Not Good). Also, the lounge seating was badly stained not a good impression.
Breakfast was buffet which catered for all tastes. The pool was very clean with towels and loungers provided.

Room tip: If possible try the premier rooms
Date of stay: February 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Geoffrey S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelSingaporeCQ, General Manager at Novotel Singapore Clarke Quay, responded to this reviewResponded 27 February 2018

Dear Geoffrey S,

Thank you for sharing your review of your recent visit to the Novotel Singapore Clarke Quay.

I am delighted to hear that you were pleased with the location of the hotel and that you found our reception staff efficient and friendly. It is also a pleasure to read that you enjoyed the buffet breakfast as well as the swimming pool facilities during your stay. Given the structure of the hotel, we do have a very limited number of rooms like the one mentioned however please rest assured that your feedback has been taken into consideration as we continue to make plans for future improvements. Meanwhile, your comment about the lounge seating in your room has been highlighted to our executive housekeeper for appropriate action.

Thank you once again for taking the time to review your visit and we hope to see you again soon.

Yours sincerely,
Alan Burrows
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 February 2018

This hotel is located right next to Clark Quay an excellent location for lots of restaurants and bars and a short walk to the HRT underground. The room was very clean and modern and the staff very efficient and friendly. Despite being near a hive of activity it nice a quiet and I slept like a log. Very good value for money, when we visit Singapore we would choose this hotel again.

Date of stay: February 2018
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank danblackout1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelSingaporeCQ, General Manager at Novotel Singapore Clarke Quay, responded to this reviewResponded 1 March 2018

Dear danblackout1,

The pleasure is ours to have been at your service and thank you for your review.

It’s a delight to know that the location,room and team left a positive imprint on you. Your comments have been shared with the teams and I am sure that this will serve as an encouragement as we strive to continuously improve our products and services.

We appreciate your positive review and look forward to the pleasure of welcoming you back again in the near future.

Yours sincerely,

Alan Burrows
General Manager
Novotel Clarke Quay

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 February 2018

We stayed here for two nights on our way from London to Sydney. We could not have chosen a better hotel. We arrived very early and were shown to the Premium Lounge where we were offered breakfast whilst we waited for our room to be ready. Not only was our room ready considerably earlier than we expected but we were upgraded. Both bedroom and bathroom were very spacious, spotlessly clean and had all the amenities one could wish for, including large, soft, fluffy towels. Every single member of staff we encountered was not only happy and friendly but went out of their way to be helpful. The location of the hotel in Clarke Quay was perfect - there were many restaurants around and both the riverside walk and bumboat embarkation point were a few steps away. When we are in Singapore next year we will definitely choose to stay here again.

Date of stay: February 2018
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
Thank s3aview
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelSingaporeCQ, General Manager at Novotel Singapore Clarke Quay, responded to this reviewResponded 1 March 2018

Dear s3aview,

It’s our immense pleasure to have served you and thank you very much for your review.

It's a great delight to know that you enjoyed every aspect of your stay with us.Reviews as such are an affirmation for us that guests appreciate the quality of our services and products that we strive to deliver with excellence everyday.

It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon.

Yours sincerely,

Alan Burrows
General Manager
Novotel Clarke Quay

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Reviewed 21 February 2018

The hotel is in the middle of the "old" Singapore, where all the restaurants etc. are along the river. 10 min walk to Chinatown and Raffles (opposite direction). Short taxi trip to the marina bay, Sky park etc.

Date of stay: February 2018
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Finn L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelSingaporeCQ, General Manager at Novotel Singapore Clarke Quay, responded to this reviewResponded 1 March 2018

Dear Finn L,

Thank you for staying with us and it’s a great delight to have been at your service. I am glad to know that the strategic location of the hotel was well-liked by you. We appreciate your positive review and on behalf of the Management and staff here at Novotel Singapore Clarke Quay, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again soon.

Yours sincerely,

Alan Burrows
General Manager
Novotel Singapore Clarke Quay

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Reviewed 21 February 2018 via mobile

This was my second time here in Singapore in 5 months. This time I stayed for 10 days, and I still feel like that wasn’t enough time.
I stayed at the Novotel Clarke Quay again, with access to the premier lounge located on level 24, which was my room level aswell.
I must admit the premier lounge is a definite bonus, after crazy days through the hustle and bustle you can chill out in the lounge to help you unwind and relax.
All the staff in the premier lounge were extremely helpful and went above and beyond with any thing you asked them. It’s not the hotel that will make me come back it is in fact the staff and the way they make you feel. From the concierge to the front desk, to room service and premier lounge, your made to feel very welcome and at home.
I would like to mention Kumi’s and Azuras competencies and professionalism throughout my stay with any minor issues, were handled extremely efficiently and effectively. The service in this hotel has really exceeded all expectations and it makes you want to be a part of the team :)
I look forward to returning in September and seeing all the lovely staff again.

Date of stay: February 2018
Trip type: Travelled with friends
1  Thank veronikachicho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelSingaporeCQ, General Manager at Novotel Singapore Clarke Quay, responded to this reviewResponded 1 March 2018

Dear veronikachicho,

Thank you for choosing to stay with us again.

Our goal is to make all of our guests feel at home and well-taken care of hence it’s a great pleasure to know that Azura,Kumi and the rest of the teams served you well. Your comments have been shared with all the team members and they are overjoyed to receive such positive compliments.

On behalf of the Management and the Team here at Novotel Singapore Clarke Quay, we thank you and look forward to welcoming you back again for another great stay soon.

Yours sincerely,

Alan Burrows
General Manager
Novotel Singapore Clarke Quay

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