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Cris C

Great Experienced

5.0 of 5 bubblesReviewed 22 Aug 2021
Everything exceeded our expectations- the whole hotel is just stunning and it feels like a tranquil retreat in the CBD. The room is well designed and beautiful, our time around the pool was very relaxing, the CollectionClub Lounge location is splendid.

Special thanks to Vili, Justin, Aila and Yani for the warm welcome. The service was superb! From breakfast, to afternoon tea until evening cocktail. They were very accommodating!

Will definitely be back again because of the beautiful facade and service. We spent our whole stay at club lounge.
Date of stay: August 2021
Trip type: Travelled with friends
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PARKROYAL COLLECTION Marina Bay PRSMB, Owner at PARKROYAL COLLECTION Marina Bay, Singapore, responded to this review
Responded 23 Aug 2021
Dear TopeCris673,

Thank you for taking time to leave a feedback on your recent staycation with us.
We are pleased to learn that you had a great stay with us, highlighting our club lounge and associates service

At PARKROYAL COLLECTION Marina Bay, our associates are all dedicated to providing memorable experiences for our guests, and we are glad that you have experienced the warm hospitality that we are known for.

Once again, we thank you for choosing PARKROYAL COLLECTION Marina Bay for your recent staycation, and we look forward to your continuous support.

Inspiringly Yours,
Melvin Lim
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 22 August 2021 via mobile

Though this is a newly renovated hotel, but the toilet is still very dated. The bathtub are those old age low sink which hardly made it feel luxurious enough.

The shower cubicle was like a standard HDB toilet fit, and it didn’t even bother to have rainforest shower head. Looks cheap, and with funny edges in the cubicle.

And mind you this is not a basic room but the marina bay view signature room which is going for $400/night.

Room wise bed was hard enough for a good sleep. But other than the killer view of marina bay for fireworks the hardware, and the software itself didn’t go far enough to feel value for money.

Staff is professional but didn’t go far enough to make you feel valued.

You pay for what you get. Given this rate, there are really more hotels who will be eager to offer a more pleasant experience.

Date of stay: August 2021
Trip type: Travelled as a couple
Thank TheYangTravelers
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PARKROYAL COLLECTION Marina Bay PRSMB, Owner at PARKROYAL COLLECTION Marina Bay, Singapore, responded to this reviewResponded 23 August 2021

Dear TheYangTravelers,

Thank you for taking time to share your stay experience with us.
We sincerely apologize for the inconvenience caused during your stay.
PARKROYAL COLLECTION Marina Bay aims to provide our valued guests with restful stays and memorable experiences. However, we are sorry to fall short of expectations this time round. Our associates will take your feedback in our stride and work towards continuous improvement of our service levels standards.

Once again, we apologize that your stay was less than satisfactory, and we hope to be given another opportunity to serve you again.


Inspiringly Yours,
Melvin Lim
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 August 2021 via mobile

I have booked this hotel through the Pan Pacific website and had a really good bargain price with free buffet breakfast. My package came with a 25 hour check out clause and it was really good catch. The hotel was previously known as Marina Mandarin and it is now calls ParkRoyal Collection Marina Bay. The renovation was done for all throughout the hotel and so the hotel rooms are clean. Overall design seems like to evolve around woods.

With the greenery in the hotel and with real birds singing, it’s really relaxing by just having a high-tea in the lobby. Really soothing and relaxing. The rooms are really big but the living area and the bedroom are separated by just a connecting door. Which means, the living room itself has two connecting doors option. It just depends on whether your bedroom is on the right or the left of the living room. The only one flaw for me was the plumbing issue with the toilet bowl. The flush is not that smooth and I had to keep having twice and thrice flushes in order to flush it. Anyway it doesn’t really bother me that much to change room and so just make do with it. By the way, the suite actually has 2 fully functional bathroom (bathe & washroom). 1 is at the living room and the other one is at the bedroom.

I did not go for their buffet breakfast but I ordered their a-la-cart breakfast set instead. Their breakfast was good. I think it was call peppermint breakfast set. I ordered at around 7+am and it just came within 45mins. It was fast and the food are still piping hot which is good!

Overall, still will book this place again when there is a good bargain price.

Date of stay: August 2021
Trip type: Travelled with friends
Thank Ji3hui
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PARKROYAL COLLECTION Marina Bay PRSMB, Owner at PARKROYAL COLLECTION Marina Bay, Singapore, responded to this reviewResponded 22 August 2021

Dear ji3hui,

Thank you for taking time to review your staycation with us.

We are delighted to read that you have enjoyed your recent stay with us, highlighting our newly renovated interiors.
PARKROYAL COLLECTION Marina Bay boasts refreshing interiors with our iconic atrium and green, focusing on sustainable living and wellness.
PARKROYAL COLLECTION Marina Bay remains committed to providing the best experience to our valued guests.

Once again, thank you for leaving us your feedback, and we hope to welcome you back again soon.
Inspiringly Yours,
Melvin Lim
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 August 2021 via mobile

Beautiful and clean hotel. Good food and friendly staff. We love the place especially the garden with singing birds in the lobby level 4. We love the ambiance of it. Shopping just all around, accessible to everything.

Date of stay: August 2021
Trip type: Travelled with friends
Thank Febe L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PARKROYAL COLLECTION Marina Bay PRSMB, Owner at PARKROYAL COLLECTION Marina Bay, Singapore, responded to this reviewResponded 22 August 2021

Dear Febe L,

Thank you for sharing your experience with us.
We are extremely heartened to read that you have enjoyed your stay with us!
At PARKROYAL COLLECTION Marina Bay, our associates are all dedicated to providing memorable experiences for our guests, and we are glad that you have experienced the warm hospitality that we are known for.
PARKROYAL COLLECTION Marina Bay boasts refreshing interiors with our iconic atrium and green, focusing on sustainable living and wellness.
Once again, we thank you for choosing PARKROYAL COLLECTION Marina Bay for your recent staycation, and we look forward to your continuous support.

Inspiringly Yours,
Melvin Lim
General Manager


Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 August 2021

I had a really amazing time during my staycay here even though it was only 2D1N (will definitely come back next time!)
Big and special thanks to Hailey, Zul and Cha for extending their help to put up decorations in the room for my partner’s birthday. Everything was smooth— from making my booking all the way to checking out. My partner enjoyed the gym hotel and the interior of it all! Breakfast was amazing!! Bumped I could not dine in due to my vaccination status but the western bento set that we got was just as good. Wish we stayed longer. Thank you to all the friendly staff especially the three I mentioned!

Date of stay: August 2021
Trip type: Travelled as a couple
Thank riniellysha
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PARKROYAL COLLECTION Marina Bay PRSMB, Owner at PARKROYAL COLLECTION Marina Bay, Singapore, responded to this reviewResponded 22 August 2021

Dear riniellysha,

Thank you for taking time to leave a feedback on your recent staycation with us.
We are pleased to learn that you had a great stay with us, highlighting our associates’ service
At PARKROYAL COLLECTION Marina Bay, our associates are all dedicated to providing memorable experiences for our guests, and we are glad that you have experienced the warm hospitality that we are known for.
Once again, we thank you for choosing PARKROYAL COLLECTION Marina Bay for your recent staycation, and we look forward to your continuous support.

Inspiringly Yours,
Melvin Lim
General Manager



Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 August 2021 via mobile

News of National Day being postponed got us really excited as there is a possibility of seeing the rehearsal. We requested for a high floor with a view. At the reception we repeated the request and specifically asked for one facing the bay. We were very early in the check-in process so we thought we had a good chance of securing a great view of the fireworks display as rehearsal was scheduled for the Saturday night we were here. The receptionist offered an upgrade for $50 per night which we declined and then her demeanour turned sour and took a long time to find an alternative perhaps a room with the worst possible view to punished us for her failed sales attempt. We confirmed this when we saw the room list in a diagram of the hotel during breakfast when the maitre’d had some discussion with another guest. Our room was the lowest available one on the side opposite the bay! Most of the other rooms were facing the bay on higher floors! After checking with the staff of the hotel about getting points for staying we were told we had booked from a third party instead of directly from the hotel. We are terribly disappointed we missed the fireworks display. Even if we didn’t get the best rooms available at the price range, I don’t believe we were that far behind in queue to get that worst possible room! Lesson learned book direct from hotel if we need to secure a decent room. The hotel however is newly renovated with a minimalist aesthetic. Very pleasant and John Portman’s atrium is still as awe inspiring and jaw dropping as when it was first revealed decades ago. They have turned the area into a forest like enclave with spiral huts and song birds that sing beautifully every morning and occasional in the afternoon. This really adds a beautiful ambience to the place. Because of Covid restrictions, we were not allowed to get our own food for breakfast. But the friendly and warm staff were very efficient and took bespoke orders from any guest with special request. This we were very impressed with. We didn’t get a chance to use the pool for the two days as it rained just when it was our slot to swim. The mall with many eateries are just next door so food is never a problem here even if you didn’t had breakfast with the room. The MRT station is just outside the main entrance which makes for easy exploration of the rest of this island country. I highly recommend it just pray very hard you don’t get a vile receptionist to allot you with the worst room possible, especially when you have asked for the opposite.

Date of stay: August 2021
Trip type: Travelled with friends
1  Thank Adrian_Heok
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PARKROYAL COLLECTION Marina Bay PRSMB, Owner at PARKROYAL COLLECTION Marina Bay, Singapore, responded to this reviewResponded 23 August 2021

Dear Adrian_Heok,

Thank you for taking time to share your staycation review with us.
We sincerely apologize for the inconvenience caused during your stay, At PARKROYAL COLLECTION Marina Bay,
PARKROYAL COLLECTION Marina Bay aims to provide our valued guests with restful stays and memorable experiences. However, we are sorry to fall short of expectations this time round. Our associates will take your feedback in our stride and work towards continuous improvement of our service levels standards.

Once again, we apologize that your stay was less than satisfactory, and we hope to be given another opportunity to serve you again.

Inspiringly Yours,
Melvin Lim
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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